Transferring my mobile phone from xfinity to verizon was unsuccessful due to information mismatch

Been trying to transfer my number from xfinity to verizon but getting an error information mismatch. I confirmed that all the information entered by verizon rep are correct, we also had a call with xfinity rep and verizon rep to troubleshoot it but it’s still unsuccessful. Been trying for 4 days now., like monday, tuesday, wednesday and thursday. But on thursday i lost my signal/network, i thought the porting was successful but it’s not, cause when I checked my xfinity app my number is still active with xfinity, I also called xfinity and i was told that it is still active. And when i checked the status of porting with verizon rep i was told that it is still erroring out. Now i can’t use my mobile, can’t make and received any calls or messages

Accepted answers

Verizon_Support

Thank you for bringing this concern to our attention. I highly encourage you to get in contact with your previous provider and request a new transfer pin, since services are still showing active on their end, more than likely the port failed. Once you get this information, please reach out to our Porting Services at 888-844-7095, Hours of Operation: Mon-Fri 8:00 AM - 11:00 PM ET Sat 8:00 AM - 10:00 PM ET Sun 10:00 AM - 8:00 PM ET.

-Christy

All comments

mzslani3

Don’t have any idea of what is happening now..

SynthpopAddict

If you are bringing your current phone with you to Verizon, is that phone unlocked? If it's not, I'm guessing it's an Xfinity phone and you will have to contact them to unlock it. If there were some other issues with your account - that can cause a company to hold your number.

Verizon's Porting Department may be reached at 888-844-7095. Since the first porting attempt failed, they would have to completely redo the port. So you'll need to get a new transfer PIN from Xfinity.

Something weird which happened when I ported out of Verizon briefly was the person at the new place kept leaving off the letter from my account when entering in the information during the porting process, and then the number refused to port. Sales guy kept saying, "It always works with just the numbers." Um...no, it doesn't, because when I finally convinced him to include the letter as well as the numbers in my account, then it worked like a charm.

Verizon_Support

-Christy

mzslani3

Update: my mobile number was successfully port in now to verizon. That moment that i lost the network it’s already with verizon. Cause i called again that day to check with agent hoping that i can get an answer and so thankful that was able to talk with agent who checked everything to give me the right answer and that agent confirmed that i’m already in verizon. And instructed me to proceed in setting up my new device.

The next day, I decided to bring in as well my husband’s number thinking that he won’t face the same error anymore cause they got it resolved when I transferred my number. But unfortunately same error is encountered and till now, it’s still being worked on. I gave my number as a reference, asking what they’ve done to resolve the error but no luck.

xfinity rep said it’s with verizon, cause all information is correct but verizon said it’s xfinity issue.

And sorry this is not ‘bring your own device’ deal. It’s a new device.

SynthpopAddict

Glad to hear your number ported in successfully at last! As for your husband's number, if it is a new Verizon eSIM phone, those can be finicky to activate. It may or may not have to do with the porting process itself...as an example, I read of issues when the new iPhone 16 came out last fall where the eSIM wouldn't activate on its own and a Verizon agent had to manually push through the activation.

Depending on whom you port out from, it can take up to 48 hours for a port-in to finalize. The discount carriers tend to be slower with letting go of a number.

Verizon_Support

Thanks for letting us know. Sending you a Private Note. -Ross