I placed an order on the phone with help of Verizon Sales associate. She told me that since I am placing this order on the phone, she is going to apply $200 credit (instead of $200 gift card) on my account which will be reflected on my account as soon as I port my line from different provider.
I was not able to see any credit after porting my line, so I called Verizon helpline and I was told I will get $200 gift card but I have to go to https://vzw.com/rebate and enter promo code CARTOFFER2025 and order date and follow steps from there. I did that but at the last step it shows an error "We can't process your request".
I called in helpline again and I was told to wait for one billing cycle (30 days at least) and then I will get an automated link to complete steps.
At this stage, I do not have trust in what Verizon support is saying because they do not have a clue on how this promotion works. This utterly frustrating and look like a shady practice. Can someone please help me on this?
Hey, hardy612. We know how important it is to know you're getting the gift card that you expect, and we are happy to help make sure this is taken care of. We're sending you a Private Note so we can help get this resolved.
-Cait
Just checking in! We are here to help. Let us know if you still need assistance.
-Cait
I am having this same problem. Switched specifically due to this promotion and confirmed with them twice before placing my order and once after. Was similarly told to wait 30 days so I did and big surprise, nothing happened. Seems to be enough people having the same issue to make it seem purposefully misleading. I wonder if anyone has had a real resolution? Iโll definitely be switching to a new carrier if they do not resolve this for me within a day.
We hate to hear that you're still having trouble getting things resolve, Houghtja29. We're sending you a Private Note so we can get some specifics.
-Cait
Same problem here. Customer service and AFNI no help. In fact been promised over and over on customer service calls and chats that is is coming. and here I am today NOTHING
Hey, imakatz73. We definitely want to help ensure you receive any promotion you are eligible for. I will be sending you a Private Note so we can get more info.
-Christopher
I was promised a $200 debit card (4 lines $800) for porting over to Verizon in December 2024. I was told the debit card would be sent after 1-2 billing cycles. I returned to the store due to phone promotion credits (missing credits), I was told there was no port-in promotion. We incurred a $800 expense from the former carrier, so we needed the port-in credit to cover that cost. After numerous calls with customer service and visits to the store they are no offering $100 per line. Promotion 381053. I will need to submit a credit card dispute for all the missing credits. Not happy, can't trust Verizon.
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