I signed up for the bring your own device and get $450 promo in September. This was an online ONLY promotion, I did everything I was told to do by the online rep through chat. I was told I would recieve the $900 in gift cards in the mail at the ens of our conversation. I waited and my first bill came around and so I hadn't recieved anything. When I called customer service, I was told thqt I had to submit a rebate with some special codes to get the promotion, but that is was to late to do it at that point because it was past 30 days. I was never informed of this over the chat with the online rep. I have spent countless hours online chatting and not getting anywhere with this. Everytime I would get a message back it was a new rep who I had to explain the situation over to again, and they would suggest the same things and ask the same questions, to no avail. I called in again a little over 2 weeks ago and a man said someone else would call me back about the promotion on 3 to 5 business days. Noone has called me to resolve this issue, and my second third billing cycle starts in 6 days. So I assume if I havent paid it by then.... they will cut my service. I called at least 10 times this weekend .... only to be on hold for 20 to 30 minutes each time and never get a person. I have been dealing with this for 2 months and am exhausted with trying to through to anyone who can help me. I never recieved promotion I was promised whey I signed up. My only option is to not pay the bill and switch to ATT, because noone will contact me and honor Verizon's end of the deal. This company has horrible customer service and it is impossible to do business with them.
I wasn't told to use any code.
I did my preorder on Oct 20th.
Phone was shipped Nov 1st
Received Nov 3rd and activated on the 4th.
Jasonsierra116, I have sent a Private Note. Can you please reply and we will then be able to access your account and find you the proper resolution.-Santo
There are no private messages in my inbox.
Our goal is to help you move forward. Customers must redeem the offer within 60 days of activation to receive the Virtual Prepaid Mastercard. There is a Promo Code required to get started https://www.yourdigitalrebatecenter.com/#!/. When did you attempt to submit for the rebate? How did you move forward with being denied without a Promo Code?
-Corey
I submitted well before the 60 day time frame.
On the FAQ page about the promo it said what code to enter.
After doing so I was finally able to submit it. Then was denied saying the promo wasn't available at the time I purchased the device.
Thank you for confirming that for us. Can you provide us with the promotion code that you entered, so we can review this matter in depth?
*Robert
SWITCHNOW21
Also, wouldn't it be easier for a rep to reach out to me and go through it all? I've spoke to three different representatives here all "concerned with getting this situation fixed" yet I haven't made any progress.
Thank you so much for the information, Jasonsierra116. We do want to make sure that we address the situation for the missing promotion. What was the date for your original order? ~Pamela
"I did my preorder on Oct 20th.
Phone was shipped Nov 1st
Received Nov 3rd and activated on the 4th."
That's copied from my response to the first rep who's said this is important to Verizon and wants to get this fixed.
This is my what fifth interaction with a different rep and still no progress being made.
6 days since the last response when all of you say you want to remedy this issue and want me to have a good customer experience with Verizon Wireless.
This has been my worst experience with a wireless carrier thus far.
Oh, no! The last thing we want is for you to have a negative impression of us. Providing a world-class experience is our priority. We are here to help. Please tell us more, what exactly is going on with your Verizon Wireless account? ~Gilbert
If my issue doesn’t get resolved I’ll be cancelling my service (2 phones, 1 tablet, 1 jetpack, 2 x 5G home internet 1 Apple Watch). I have been a customer for 18yrs. Additionally I will file a complaint with the FCC and Better Biz. I’m supposed to receive a nest max after 60 days of installing home 5G. I see it in my account up until the very day that I’m eligible then it disappears. After several hours and multiple dead ends an agent explains some bogus “account checks”at 64, 68, 71, 90, 84, 88 and 94 days. I’d there is any balance on your account on those days, you are not eligible for the free device. This practice makes it impossible to receive the promotion and it was never explained nor is it listed in the rules of my receipt. They count on people giving up because it has become impossible to speak to anyone at Verizon. It used to be a good company but now it’s just trying to rip you off. So unfortunate. If this doesn’t get resolved I’ll be taking my $400 per month elsewhere.
We know it's important to be able to take advantage of the Google Nest promotion. We are here to help. Please send us a Private Note, Crazrich
*Rebecca
We switched from T Mobile end of September.
We were told we qualified for the”FREE” I phone 14 max promotion. Did not realize it truly wasn’t FREE!!! We were not told it was a monthly credit toward the price of the phone.. Spent countless hours both chatting and calling Verizon to find out when this promotion would show up on our bill
Our Bill is outrageously high. We also set up auto pay which should give us a monthly discount. Also not showing on our bill with three lines.
Mind you we also outright paid close to $3000.00 to purchase two I phone 15 pro maxes.
We did this last week of September. The girl we originally talked to was literally on the phone with us for over three hours.
Also if it take a couple of billing cycles us to be credited. Will we receive the promotion in a reimbursement?
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Wow, reading your story was like you explaining EXACTLY what we are going through currently. Except ours is the promotion for $500 for each phone we brought over from our other carrier to Verizon (this promotion is actually still going on). I have been trying to get someone with any bit of integrity to give us the promotion like they promised they would. Did your issue ever get resolved? I know it’s been 2 years, but they’re STILL doing this to people!
I’ve had the issue escalated 2 times and had a supervisor tell me she was going to give me $70 in credits on our next bill while I waited for her callback. She said to give her a week and she would investigate my issue further and then give me a call. It’s been longer than a week and no callback. No credit on our bill either.
I bought my daughter an s22 + in April the Verizon agent told me about a promo if I brought my own device and switched over to their network I agreed he then asked if I had any smart watches I wanted to switch as well for the same promotion $250 rebate per device I agreed and I called my current carrier and ended my service with them to switch to Verizon.
The agent informed me I will be getting the rebate sent to my address. 2 weeks later I called Verizon wondering about the rebates I should have received, the agent on the phone seemed confused and said we email those, I checked while being on the phone with her and told her I have no email. She then said she would put it in to be sent that it would take a week to process. I never heard of an email taking a week to send. But I thanked the sales agent and Waited patiently again 2 more weeks passed I called Verizon multiple times the following weeks after just to be hung up on put on hold for more then 30 min just to be asked to hold on again then hung up on.
I finally was able to get a sales agent to escalate my request. Note it is now October 6 months had passed and every week I tried to call or get this figured out. The new agent who put in a order to escalate my problem, told me I also now have to wait 2 weeks to get it approved I was skeptical on waiting and told her here I go again but she assured me. It is now November 2022 no email no call no notices.
I called up today asking about this once again to have a rude agent tell me it's been denied. Shocked I asked why, he sounded aggravated at the question and finally moments later told me i was not approved because of three reasons: ( Get this now)
1.) The 2 bring your own devices I transfered to Verizon were not smart devices theirfore they do not qualify for the rebate.
2.) The rebate was not put in within 30 days to redeem my rebate.
3.) The promotion is only for a bring your own device.
Now what do you call that? Is he calling me stupid or is this a joke.
I politely said let me ask you, what do you consider a smart device? His response was is your phone android? I said yes. His response was it does not qualify.
Hold on I have a note 10 + and a smart watch are those not smart devices?
Next I said I u derstand my rebate was not put in within 30 days as I have said numerous other times I never received any rebate to apply with. No notices no emails nothing.
His response the rebate is expired. Nothing we can do.
My response was: the rebate was valid when I bought the phone yes? I've been trying to get it since then if you cannot tell by all your notes and the last 20 minutes of me explaining my situation how can you tell me I didn't apply for it within 30 days if you never gave me anything to apply with.
He rudely continued to say I have nothing to do and cannot help you that I should have applied within 30 days of transferring the phones and refused to get anyone higher to help then hung up on me.
Moments later I loose service after using someone else's phone I find out he canceled my account after a moment with the new agent reactivated my phone service I hung up disgusted with Verizon not only for the run around and waste of my time for almost 7 months but to disconnect my service that's messed up. I never will do anything with Verizon again and you can bet I will be terminating my service soon. As for the remaining balance owed on the phone I bought well they can take that rebate that was promised and never given and use that to pay it off because honestly I don't think I should.
I am currently dealing with this also. My mother was told she would get 800 for her trade-in. She was not shopping for a new one but was talked into it with the 800 promise. Now 4 months and many calls later we are still dealing with this with no resolve. I am making another call today to waste another 2 hours of my time…
We switched from T Mobile end of September.
We were told we qualified for the” FREE” I phone 14 max promotion. Did not realize it truly wasn’t FREE!!! We were not told it was a monthly credit toward the price of the phone.. Spent countless hours both chatting and calling Verizon to find out when this promotion would show up on our bill
Our Bill is outrageously high. We also set up auto pay which should give us a monthly discount. Also not showing on our bill with three lines.
Mind you we also outright paid close to $3000.00 to purchase two I phone 15 pro maxes.
We did this last week of September. The girl we originally talked to was literally on the phone with us for over three hours.
Oh, no! We are sad to see you in this dilemma. Managing costs and discounts is vital, especially when you are administrating your finances. Verizon is here to help.
For Apple iPhone 14 Pro Max info, click on this link: https://www.verizon.com/smartphones/apple-iphone-14-pro-max/.
For Auto Pay details, check out our FAQs: https://www.verizon.com/support/auto-pay-faqs/.
We sent you a Private Note. Please reply at your earliest convenience.
~Gilbert
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