June 1, 2012 I ordered online my 4G LTE 890L jetpack and added a line to my account. Nearing the end of August now my jetpack is still not activated. I have had 2 new devices sent to me and a total of 4 SIM cards. Friday, at the request of tech support, I drove 45 minutes to our nearest Verizon direct store for them to try and activate the device. I have spent a total of over 12 hours on the phone during this time since June trying to troubleshoot the device and find out why it will not complete the activation process. When I went in the store and tech support tried to help me I was told that the 4G service was currently down but I could come back anytime and they would try and take care of the problem. Is there anyone else that has had this problem?? I have been told conflicting things by different Verizon employees. I am at a loss for what to do other than keep spending no shorter than 1 1/2 hours on the phone at a time to try and find out what is happening. I am scheduled again for Monday for the tech support lady that has been helping me since June to call and try again. I am however finding that I seem to be aware of things or figure them out before Verizon on this issue, which is a little disturbing considering I am just a housewife. I am not speaking ill of Verizon in this post, I just am looking for anyone that can please please tell me what to do with this device to complete the activation process. I don't know how many more phone calls and taking my SIM card out and putting it back in I can take before I loose my patience.
I installed a VZW hotspot for a friend a couple years ago... Same issue. I finally found a tech who sent me into the diagnosis area of the device and we changed some internal settings which got it working.
Unfortunately, I forget the code to get in there.
Regarding the 4G coverage, I would check out the coverage map to see if you are in a supported area:
http://www.verizonwireless.com/b2c/support/coverage-locator
Activating a Jetpack should not be a difficult procedure. Anyone from VZW should be qualified to complete this standard operation for you in a few minutes and confirm it too. Activation does not require 4G anyways, you can do everything you need from a 3G only territory.
If I had to guess your current Jetpack is defective. If the next person you work with is unable to correct the problem for you I would request that they send you a different device, one that they know does work with a good SIM card. You should be able to pop your SIM card out and plug it into a similar device too unless it is the SIM card that is bad.
Keep us posted and let us know if you need more help.
Hello!
I cannot even begin to tell you how sorry I am that your device is not activated! Everyone had some great information, and thank you to the community for providing help. The process is usually only a couple minutes long! Since you have used several devices and SIM cards, I worry that there is a network aspect involved. I would like to look into this further. Can you please send me a direct message with your mobile number and name? The username is Katieh_vzw.
Thank you!
Katie H
VZW Support
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