AC30 Fivespot stuck on acquiring address

[lckcmk]

Fivespot works great on my Vista run laptop but on our Acer Aspire One using XP it keeps getting stuck on Acquiring Network Address.  The Acer uses the Atheros AR5007EG wireless network adapter.  We've usually had no trouble connecting in the different RV parks we've stayed in over the years but this new fivespot just will not connect. 

Any ideas and help would be appreciated.

[Ms_Shonta]

I have provided some steps below that may be helpful.

Step 1 – Try completing a soft reset on the device. I have provided the instructions in a article below:

Power off the device and remove the battery.
http://support.vzw.com/clc/devices/knowledge_base.html?id=36417

Step 2 – Reset/Reboot the Five Spot device. I have provided the instructions in a article below:

http://support.vzw.com/clc/devices/knowledge_base.html?id=36433

Step 3 – Try resetting the Wifi adapter and restarting the computer.

Step 4 – Check the signal strength and relocate the device (something in the immediate location may be interfering with the device). I have provided the instruction in an article below on determining the signal strength of the device.

http://support.vzw.com/clc/devices/knowledge_base.html?id=36418

Please note: the Five Spot does not support wireless N.

[monttla]

Had same problem, Verizon fix is waste of time, problem is with wireless adapter, not the fivespot.  I had same Atheros AR5007EG wireless adapter, went to their website and downloaded new driver, now works just fine.

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