I am trying to get a Network Extender working. It has been added to my account, I have forwarded the appropriate ports on my router for it to work. I see some of the packets sent out by the extender aren't being answered on the remote side.
I have no way of calling Verizon while I'm at home. I don't have a landline, and my Verizon phone drops calls. Is there a way to contact support some other way to get my Network Extender working?
Good afternoon! I'm sorry to hear the Extender is causing some trouble. I am happy to help, and since this is account specific it is best to send me a direct message for more assistance. You can also use our 'Contact Us' link at the top of the page for options to e-mail and chat with us.
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I cannot direct message you, it states you can only send direct messages to people following you. Furthermore, there is no chat option under the 'Contact Us' link.