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Bandwidth Usage excessive????? HELP

Helmar

Looking for someone that might know the answer to this.

Here is the run down.....

Hughesnet Satellite (have now) only 475MB per month.

Verizon Mifi 2200, have the 1 GB per month.

All Updates are turned off.

We live remote so no other users.

Averarge usage for us, is right at 475MB per month.

So,

In Six days of "average" usage the VZAccess shows 435.335

I have to Assume that this is just under a Half of a gig, 500.000 right?

I am Also on a Static page, no updating and such and while all auto updates and such are off, (Even Mail is not automatic, have to press Get Mail) but yet I see in the VZAccess and in Status, its Pinging or Sampling using up bandwidth.

Anyone know why it would be using Way more bandwidth than I think it should.

I mean, Megs are Megs and Gigs are Gigs so its hard to understand why the Mifi is sucking up or Seems to be sucking up way more bandwidth than the Hughesnet below average satellite service..

Helmar

Comments

Helmar

Well, I may have answered my own question here.

Lets see how long this gets to stay on the forum here before it gets cut. Might be interesting. Never the less, I will make sure I get on every forum found and post the same thing.

Seems as my Sampling, Pinging and using up excessive bandwidth is called "Phantom Data"

It also appears that some attorneys have a class action suit against AT&T for this same tactic.

Just means the majority or everyone on 3G is getting taken advantage of, plan and simple.

I do understand, Packets, retries and such but come on here. Hughesnet can shoot there data out into Outer Space and back to me and still under our "average usage" just make it at only 475 MegaBytes a month. Not Gigs, Megs.

I think it will be hard to prove me wrong here but hey, Bring it on , Please....

roknroot

well it`s happening to me also I have the 5 Gig/Month MiFi 2200, and for 2 years never went over 2 to 3 GIG.. as of Dec 2010, 2 weeks = 3 GIG 3 weeks over 5 GIG I only use it for emai no downloads what so ever turning off all auto updates and still Verizon is sucking data I dont see... What can we do ???? Verizon has an excuse for everything.... Something is going on and we are paying for it.....

JohnB_VZW

We will be sending you a private message so we can access your account and better assist you. We can take a look at your account and review your data usage.

Thanks

John B

jupiter837

Hi, if I'm not mistaken Hughesnet does not count upload data. Don't know if that applies to you and your usage, but I'm sure it would make some difference.

Helmar

JohnB_VZW wrote:
We will be sending you a private message so we can access your account and better assist you. We can take a look at your account and review your data usage.

Thanks

John B

Hi John B.

I checked my account, email and all, its all correct. Also keep checking my junk mail folder but no email from anyone from Verizon.

Still waiting.............

Helmar

KellyW_VZW

Hello Helmar,

The Private Message can be viewed by signing into your Verizon Wireless Community Forum account. Once you sign in, you will be able to see how many messages you have received, which the icon should be located in the upper right-hand corner after logging in.

I hope this helps.

KellyW@VZWSupport

bggoss

Im having the exact same issue.I have been fine for 2 years with the 5 gig plan, normally using about 3 gigs per month. But in December 2010 it started using more, but not over the 5 gig. Then about 10 days into the Jan-Feb billing cycle Verizon called to tell me that I was at 7 gigs of usage. This is absolutely impossibe. Im in a remote area and my pc is off most of the time and Im not a gamer nor do I watch movies on my pc.. I have actually been un-pluging the mifi and turning it off. Now on the last day of my billing cycle, Im at 9.4 gig of usage. I was thinking something was wrong with the myfi, now Im thinking it is a problem with Verizon. I do know if they cant fix this, they are losing a loyal customer.

Helmar

I have one of the folks from Verizon that is going to call me and see what can be done but this is not the first time I have been down the road such as this.

I am sure they want to check all the things that can be turned off, such as updates and so on but in talking to my Level 6 Engineer friend, the problem is not the end user.

Pretty sure you nailed it, the problem grew bigger in December.

I would get statements like, maybe you have a Trojan virus on your computer causing the excess bandwidth usage. Hey, its all possible, but not likely.

I will come back with a report and for some reason this whole post disappears, I have posts like this over at the EVDOForums.com as well.

sjfeb

I have ther same problem , been using on average 2 hundred to 5 hundred ea mo. this month went, over 7 thousand, what gives doing nothing different . Got no where with customer service, think I am about through with verizon, Been with them ever since they opened here which is probally been 10 yrs,[guessing] maybe shorter or longer, but cant stand for 190.00 dollars over charges.

samuelrocks

I am having the same issue right now, I set my parents up with the 5gb plan, and in a total of 10 days (spread out over 2 billing cycles thank god) they used up 50gb of data. This is absolutely crazy, I called in to the verizon store that sold us the device (I will say that they have had amazing customer service in the past) and they directed us to the customer service line for this issue. The person on the customer service line agreed to take off half of the charges, however we are STILL BEING CHARGED FOR AROUND $400 WORTH OF OVERAGE! That is crazy, this mifi uses up a ridiculous amount of data regardless of what you are doing on it, 50gb in 10 days is like streaming movies 24/7 which is not something my parents do. I do not understand why this is even the case, I have 4g on my phone and I use my phones internet for everything (love my phone fyi), and I watch a bunch of youtube videos on it not to mention all of my apps, but I use up no where near 50gb a month, much less 10 days. Why cant they just take whatever 4g they are using on my phone and use that for house internet so we do not have to deal with all this ghost data that has nothing to do with viewing emails or web pages.

ohgijane

This has been a big problem of mine, started when I first got the 4150 in May. My average usage prior to that was ~5 or 6 GB. Since then it has gradually increased up to ~15 or 16GB. I spoke to Customer Service, the only thing they could come up with is that since the speed is faster, it uses more bandwidth. I even tried going back to the 2200 to see if it was the speed, and still used 10GB. I am looking at some replacement options...

lemew

I have a phone with the mobile hotspot and can tell you that the day I activated it my data nearly doubled. When I use the wireless hotspot it doesn't even show up as broadband useage on my account. Yes I pay for the feature. I made certain VZW knew it does this so as to avoid any problems. They tried to blame it on someone using the service too but I would be able to see that. I just said thank you as I don't honestly believe they know what is going on any more than I do.

samuelrocks

I think they do know what is going on seeing as how they have so many complaints about it (just look around the internet). The issue is that their device uses up a ridiculous amount of phantom data meaning that regardless of how little data a user actually uses, they are going to go over the limit. A have done some reading around the internet and it seems that this increase came around the December/January time frame. Verizon came out with an update for their radios at this point that was supposed to help with the transition between 3g and 4g, this could be the issue. Either way AT&T customers are having the same problem and and they are making a lawsuit against AT&T http://www.loopinsight.com/2011/05/19/lawsuit-claims-att-overcharges-iphone-data-users-up-to-300/ saying that AT&T is overcharging their customers 300%. Hope Verizon figures out this issue before it goes this far.

northernlights

this same thing is happening to me!! IN 3 hours, over 16 GB were racked up...I never watch movies, rarely stream Youtube, mostly just check email, check FB, and mostly read research for work, occassionally play Mahjong. No habits have changed in one year, then suddlenly starting a month ago, just several days into the new billing cycle, I am already OVER the allotted data. I was recommended to upgrade (of course!)from 5GB to 10GB...same thing, within hours, data usage is up. What the hell??? I have talked to managers, in store, over the phone and they insist someone is hacking in...yet, no one lives close by (am in rural area)...I am ready to cancel my Verizon subscription.

northernlights

VERY interesting...this is the EXACT timeframe that my problems started. I want to report this to the FTC...my bill is up over $300 now. Do I need a lawyer? Call Chanel 12 ON Your Side (tv investigators?). The BS I am getting from the staff at Verizon is horrific in light of what I am now reading on this site. Will document and send to FTC.

northernlights

All "experts" at Verizon are giving me the direction that my computer has been hacked. Well, I have a government computer expert (from a previous experience with being stalked) who checked my laptop for registry invasions, for keylogger or other malware interference...nada. Nothing. This is definitely looking like a Verizon problem and the recommendation from this official is to send these reports to the Federal Trade Commission. So, I will, as it seems Verizon is not wanting to address the issue other than take my money. I will also write an editorial to the local newspaper or call a reporter that was involved in the internet stalking episode from a few years ago and ask him to do a report on complaints to Verizon regarding the data usage exploitation. I would recommend you each also file a complaint on the FTC website. It is very easy to do.

wyldblu

Hi I just found this site and I feel a little better knowing I am not alone in this! This timeline thing is interesting...I ordered this 12/28/11 and activated it around Jan 3 2012. The first month I was 37GIG OVER (i.e. $370) and when I called customer service to find out what the heck was going on, he told me I was already 9GIG ($90) over for the next billing cycle...I explained that was totally IMPOSSIBLE - my job is a 3 1/2 hour round trip commute every day, I'm hardly ever home, let alone on the computer! PLUS, I had barely even used the mifi at that point, I had trouble initially setting it up and hadn't had much time to really check it out and make sure it even worked ok. Of course no-one could give me an explaination, they insist that the "data was used". etc. etc. Countless phone calls - tech support, cust service, you all know the routine :smileyhappy: (To add insult to injury, I had also signed on for their "home-phone connect", thinking I would save $$ on that as well. Turns out, I can't use that for faxing and it doesn't work with a home alarm system, which no-one ever said. They also lumped everything together onto my cell phone account. Since the dispute re these MIFI overage charges, they refuse to credit me anything and would not allow me to just pay my cell phone portion of the bill.) Subsequently, they shut off all my services...between late fees, overage and early termination fees, come to a grand total of $1500. More than 20 phone calls later (all documented), countless hours and I have gotten absolutely nowhere.

VerizonFraudInvestiga

I can echo these posts and ditto almost identical & exactly with NorthernLights!
I too live outside of Richmond Virginia in a rural area with only Verizon service available.
I have had the mobile broadband since it became available in 2008.
I have a grandfathered unlimited data plan for 60$ a month and a MiFi that is my only access to the internet for my Desktop PCs -
I have 2 PCs but they are never on at the same time (and It is NOT a problem with my computers!
It happens on both and they have been gone over with a fine tooth comb.
I use the MiFi only with a direct USB connection; not wi-fi although that would be possible since I purchased wifi adapters for the 2 XP desktops to have that option and capability.
I live alone in an unpopulated secluded area. No One else is here or near to use the devices!
I never worried about data usage since mine was unlimited and my average use is anywhere from 2-5 GB a month.
My experience has become such a nightmare that my biggest prayer right now is that someone has information to share on this entire situation.....I would be glad to share what I have gleaned-but it is way, too too much, to detail here.
I am so exhausted.
I'm going to just toss a few points in case anything connects something for others---

The Data usage Verizon is claiming is absolutely FALSE and Bizarre-- ( i echo everyone above) and after spending extreme amounts of time with Tech support etc., I was finally told that one of the reasons for my dysfunctional service was that,my account has been throttled ("Network Optimization" is their term) for any of their unlimited data plan holders that go over 2 GB. or some other formulas i was told about.
(after agonizing, troubleshooting all of my ends- that they were blaming)
I am shut down for all intents and purposes since my speed is now under 56k.....

There are times that the session logs in the VZ access manager shows transfers of 4-8 GB in a day--- crazy stuff that is getting recorded as data even when tech support is on the phone with me barely able to load a page---

After complete clean un-installs and fresh installs of the VZ software(s) and a replacement MiFi device, it is all still happening.....and there are some rather freaky aspects as well as the unethical, immoral,illegal,and FRAUDULENT VERIZON handling that I have been subjected to. The techs and customer service are either very inept or lying,when they act as if they have never heard of anyone having these problems.I was one of the most loyal and trusting Verizon customers-and now I know from reading these posts that others may benefit from sharing "where we're at" and what we can do.
There truly needs to be an investigation and we truly can't trust them.
One of the many,strange, and mysterious facets for me- has been the extreme effect on my CPU, only after i click "connect" on Verizon Access Manager -with one svchost.exe (system) going from around 23,000 k to racking up to 900,000+ and the only way to stop it is to reboot the computer--- this happens whether there is even any browser ever launched or open---
Or I can even have the browser open & vz access manager open but not "connected" and all is calm until ''connect'. And the data transfer starts racking up.
.13 seconds = 28 MB a few minutes ago-(you have to shut it all down and reopen to see a current / or latest session log) but as an example,It took almost an hour to download the 41 MB vzam for the fresh install and that was a good day!

Once that all initiates and starts climbing in the memory usage it won't go back down even if you disconnect and close out vz or browser. Only a restart on the computer will reset--- and NO programs or even ALL my programs or files open is totally calm forever until Vz connects

Because I can't trust tech support now ,I have no hope of really finding out what the problems are--- the
most recent freakiness is whenever Vz is "connected" (with an internet browser or not! )-suddenly,randomly, the sound of radio type music or talking or 3 different commercials playing at one time and with no rhyme or reason will start up and last for various amounts of time....

I had a life before this started (around the same time frame others have noted...November 2011 for sure and who knows whenever else......
The wasted time and energy is staggering---the phone calls with Verizon-the Computer troubleshooting on 2 smooth,healthy, and streamlined systems....

This is also somehow criminal-and I'm not getting any response from the fraud department or tech investigations supposedly pending with trouble tickets.

there are so many aspects here---

another example, is that I have been told- that 4G ever becoming available here, is laughable,
and yet if I upgrade to any device that is 4G capable,then I will lose my grandfathered data plan-regardless that they can hardly provide 3G type service--- or the fact that I only use 6GB max (10-30 $ a GB?)
There are mobile hotspot capable phones that could help me as my pc internet connection.... and they said if I would agree to give up my unlimited data plan they would instantly turn my speed and function back on---it is a complete and total lie & line when they tell you that "Network Optimiztion" is for the benefit of the other customers on the tower....

We all need some help here. I'm so tired tonight- my typing is stuttering but I am available to anyone with questions or answers or any tidbits of insight.

reallyniceguy

Request a copy of the data records. I think you can only get it with a court order but you can actually see all the data websites and everything. You do need a court order so that is not easy. You can have them investigate, who knows maybe you have adefective mifi.

John_Getzke

VerizonFraud (Do you have a better name we can refer to you by?),

Network Optimization (different then throttling) is a very real enforcment tool that Verizon has for unlimited 3G users. 4G LTE devices and contracts are not vulnerable to N.O. so upgrading is a viable way to avoid it if you can stay under the data caps. VZW has always had a policy in place for folks who go over 2GB/mo but only recently started to do anything about it. If VZW deems your usage to be excessive they have the right to optimize you right now.

VZW Network Optimization:

http://support.verizonwireless.com/information/data_disclosure.html

That being said, Optimization is a completly different subject then a data leak. A data leak is anything that counts against your data plan without you knowing about it. Once we learn where the leaks are coming from we can put a stop to them. In your example it sounds like the device and network connection are leaky and racking up your data for you. This sort of problem should be resolved by swapping the device for a new one.

It sounds like you are hitting high numbers because your data leak is excessive and thus VZW is choosing to optimize your connection. Putting a stop to the leak will lower your data numbers and resolve your Network Optimzation issue too. I would start by asking VZW to swap your device again to see if it will resolve the issue. If they give you beef then the next step would be to request a Data Log from VZW and prove to them that you cannot possibly be consuming the data that you are being charged with. This is done by combing through the log for examples of dates and times on your sessions where your usage cannot possibly exist in the way it has been recorded by VZW.

If VZW is unwilling to swap your device or attempt to resolve the issue then its time to end the service and look for something that will work better for you, simple as that. VZW plans are pro-rated so your ETF will almost certainly be less then the full amount if not completly covered for your troubles.

VerizonFraudInvestiga

I really appreciate your time in responding.

Sadly, that is where this is going and any assistance or info would help.

My faith,trust and loyalty to Verizon
and the earth shaking crash from their pedestal.... has me stunned.

I have a lot of information to share- but they have so throttled my service
that I have not been able to post here-it keeps disconnecting- or I have to reboot because of the runaway svchost.
I have some notepad- simple text notes to share,
that would blow your mind- and I would also reply to John Getze but it keeps crashing-
The MiFi has been replaced,I uninstalled all software before starting from scratch- I'm firewalled with a USB!
and they say it's not even possible,so obviously they won't help to secure it.
NONE of the malware detectors,have detected it....
The very pat response,is not even close to reality in this situation and if you really do care about Verizon,like I do,
then let's do something real in the real world....

(BTW ---- my friends call me 'Easy' (truly:) but this site never even showed a user name,just the ...
so 'whatever' ... lol--- and who cares...?

I'm NOT here to vent nor bitch ---- But to share info and put heads together---this is a much more serious situation than I could have ever imagined ----

and yes,to John,there is most absolutely criminal conspiracy to commit evil and fraud (i don't know the ultimate source)

and I find it more than Bizarre that I can make that statement as a fact!

I have tech records- and logs----
so,.....who do y'all know that is super tech saavy! and could have a field day with this?
with this mobile broadband - data -- 3G--4G etc etc----to decipher and explain--

an -investigator is needed and Legal brains for sure!
I have documentation----

Basically my USB connection has been compromised - and there is massive amounts of data being downloaded into Several hidden system folders--- application data -Network services- local settings-etc--- there is a superfast connection and 850 MB in a brief time today---- cookies--- DOM files ---- Content.IE5
made up of thousands of assorted "pedestrian" type files----

this may be similar in some other folk's cases...

I can give you some clues to check for.

as a sample I will try to post an attachment or glad to speak with, or e-mail with anyone....

my CPU is maxing--- it's going to disconnect---- i will try to come back---
Without an internet connection,I can't even research it and pure serendipity from above,showed me an off-the-wall insight.

this "whatever" is replicating faster each time and Verizon will not even consider that this is not my data---
Techs have been on the line with me, watching the session logs---- and then,gulping,go into this "robot employee" spiel

and that part,truly freaks me the most. multiple techs and calls---

The mega transfers happen even without a browser---- by just clicking "connect" to Verizon Broadband

(and even if Verizon was --"behind this " false data usage and transfer
---- it would look like just another malicious type of "who knows what"
and it is---,

there would not be any way that they, as a company, could be shown responsible----

but, how convenient that unlimited data customers show 7 GB or so of pedestrian type data--- with cookies and 'history' files,etc,and blah blah blah
Once you are shut down,you will only be unthrottled if you will agree to give up your plan-
they truly say that a 4G device & plan will make this all go away...
The dishonest,gimmicks,games and bullsh*t was disgusting enough with someone you are doing honest business with.

I'm just a Lifelong Verizon customer who pays 160.00 a month for unlimited phone and internet---
simple! has become a nightmare!

I continued to hold out hope that this "glitch" or mistake will somehow be resolved by my service provider: Verizon...
I do know! that they are responsible for this and "this" all feels like something out of a bad movie script)

.(google something like : "hack broadband" and be amazed by things like pringle cans and more)
Their absurd insistance that there is no way that any one or any thing is doing this but me,defies all reality.
.

and,by the way;I'm a chaplain for 1st responders and have NO desire to deal with all this kind of stuff.....
but but but but.....LMAO ! at,"why me?"

my real Boss,knows that when he shows something this evil or wrong to ME....

i WILL remain on duty....
.
.

there IS most absolutely; criminal conspiracy to commit evil and fraud
(maybe i don't know the whole story,but I work for someone who does...)
and He calls me,Easy ~

VerizonFraudInvestiga

I'm going to attach a couple of zipped notepad files -

but 1st I'm going to try to post the long text directly -

because I don't want anyone opening anything from my computer--- even tho it is just text logs ....

every security program that I have & am using, reads like this---

from MalwareBytes::::

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

This next one is simply a report showing what's in the garbage ---

from one of my most loved and respected utilities:

Piriform's CCleaner

and what you see, was today's very brief sessions connected to Verizon's mobile broadband internet service

with my MiFi 2200 Usb directly plugged in...

no wi-fi

just a wide open superhighway that they can't help with

(can't post that amount of text so I will attach)

and I have plenty more records,besides just CCleaners documentations

but it should freak out anyone scanning it--- Verizon is charging me for this !

***edited add -

on 7-21 -- take a look at this log attached!

and then add more than 50,0000 more files that have now downloaded since and accumulated

---the GB of Data transfers are amassing!

check your hidden temp folders- and see if you have any of this kinda stuff ...

and more-

don't rely on your security systems---

and your problems may not even be related to mine

-but this is truly "something to see" re: Data Usage...

and as a major note from me;

there are some truly wonderful Verizon Employees who are being wrongfully robbed of their trustworthy reputations by association....

CCleaner showing Recycle Bin 11pm 6-20 log.txt.zip

lhat

I have a similar situation. We set up my husband's parents to use Verizon mifi 3GB plan. They've had this plan for a year and have never gone over 1GB per month. Last month, they supposedly used 86GB! We've spent several hours on the phone with verizon trying to determine what happened. This is an elderly couple and they definitely do not have anyone coming in and out of their house. The mifi is password protected and the signal is weak outside their house.

Verizon classifies this bill as a diamond ticket and as such they did extensive data log reviews. They were able to tell me the days and times of the data use spikes. They say the majority of the spikes are online chat gaming. This couple does not know what online chat is and they are not interested in any online computer games much less are they doing online chat gaming!

Verizon 'graciously' reduced the bill 25% so now they are 'only' expecting my in-laws to pay $665 for data usage they DID NOT USE. Verizon has offered to replace the mifi hardware "to prevent this from happening again". My hope is that the new device will correct the problem, but they are still expected to pay this huge bill. By Verizon offering to replace the unit, that tells me they know about a problem but why would they still charge their customers for their problem?? My in-laws are willing to give them anything they need to pinpoint the source of the problem. How can we pinpoint the source of the data usage?

John_Getzke

lhat wrote:
By Verizon offering to replace the unit, that tells me they know about a problem but why would they still charge their customers for their problem??

Not necessarily. It is not conclusive to say that VZW is the source of the problem. Increased data usage can come from ligitimate reasons outside of VZW's reporting tools. This is why VZW always likes to charge first and investigate later. If there is a computer (any computer or device) on your network that is requesting data from VZW then VZW has a right to charge you for it.

Prooving the problem is with VZW is difficult. The best chance that you have for pinning this on VZW is if nothing else changes but the replacement device and the problem goes away. Sometimes this is the case and folks report back that the problem has been resolved, but we never hear back if VZW comps the bill or not.

lhat wrote:
My in-laws are willing to give them anything they need to pinpoint the source of the problem. How can we pinpoint the source of the data usage?

To pinpoint the source of the problem you will need a internet trafic monitoring tool. Tools like this when downloaded to a machine are often called "sniffers" as they expose and show you the actual packets of information that are sending/recieving on your network connection. If you download and install a sniffer on the effected machine(s) you will be able to log and review all of the internet activity that goes betweeen your computer and the VZW device. This is painstakingly tedious work. There are vast amounts of information that are passed between your computer and any other connected devices at any given time. What you would be looking for would be anything unusual and it might take you a while to determine what that is.

My favorite sniffer is WireShark. Just about any kind of packet sniffer will do. There are also other external devices that you can purchase which attempt to do live logging for you too.

steve_sheldon

<Post deleted for containing personal information and for being SPAM per the .>

Message was edited by: Verizon Moderator

pamwinders

Same thing happened to me, verizon is nothing but a big rip off. Writing a letter to FFC, don't know if it will do any good but going to try.

pamwinders

Yeah and then they act like your stealing data when you call about the overages. Totally rid off. Looks like a lawsuit.

mlpham32

<Duplicate post deleted for crossposting per the .>

Message was edited by: Verizon Moderator

Jakeman1

Just my own bit of 2 cents here. I would go to the FTC, The BBB and the PUC. I have seen this before (mostly on Cell Phones) and three are monitors you can set up that detect packet usage and data transmissions. Funny thing is Verizon will always tell you they are incorrect, yet there are some that the government uses and are certified correct and accurate to within 10 kb. At a higher level action Verizon would be very hard pressed to try to dispute the Govt Certified app claiming theirs is more accurate especially with the thousands of people complaining about it.

Once the FTC and BBB get involved Verizon will start working with you, if the PUC gets involved, they will start immediately as they have so long to resolve before teh PUC launches their own investigation. Guess what, the PUC uses the same Govt Certified apps to check this.

Sharon54321

I was out of the country for 13 days with all data transmission turned off. Upon my return I had a little over 1gig in usage. After ONE DAY home I had over 5 gig usage. Something is rotton in Denmark. What is happening! I am thinking of paying the cancelation fee and heading back to AT&T. THIS IS INSANE. I just became a Verizon customer a few months ago. At that I've I was using 4 gigs a month. Now for the same activity I am slammed with over 8 gigs a month. Not possible. I am a single household with a single user. I do NOT stream music or movies. I use email, and internet. That's all folks. What gives? I feel like I am being robbed. FIX THIS VERIZON. you will les a. Lot of business if you keep your head on the sand.

travelizme

I just purchased the broadband 5G and found it was burning up too fast so I upped to 10G and same thing is happening. I don't download music or movies, primarily using for emails and mostly of FB....I am beyond the 14 day trial period and I don't know if this is going to work out for me...and I don't want to go back to Comcast....I just received a notice on the JetPak that I am at 90% usage and yet when I check my acct it says 6.9G...and I have 13 more days to go,,,,HELP

unknown

travelizme wrote:
I just purchased the broadband 5G and found it was burning up too fast so I upped to 10G and same thing is happening. I don't download music or movies, primarily using for emails and mostly of FB....I am beyond the 14 day trial period and I don't know if this is going to work out for me...and I don't want to go back to Comcast....I just received a notice on the JetPak that I am at 90% usage and yet when I check my acct it says 6.9G...and I have 13 more days to go,,,,HELP

A) if you have REAL internet options I suggest staying with them. Mobile internet is not a real replacement for that.

Do you have security enabled on the JetPack? If not anyone with a wi-fi enabled device can connect to you device. And if with security on if don't change the name of your SSID from the defalut and change the default password you're not secure.

truckerbob

I am a truck driver, had been with altel with unlimited usage, up graded to the mifi 4g (5 gig plan) have never went over 3 gigs, all of a sudden this month( 11/ 2012) they notified me that i was at my limit. Come on now i have only been out here now for a week and a half. Have not done one thing different then i usually do. I think if something does not change fast i will quit verizon all together, me and my wife have been loyal customers for some time now, but i am not going to put up with this BS.

warbucks

Verizon is in business to make money and they are making a bundle. They don't have much competition for cellular (Wi-Fi) broadband internet business so they can charge whatever they want to. $100.00 for 10 GB of data is price gouging in my opinion. Viewing a hi-def movie could use 10 GB of data. Unless Verizon and ATT get more competition they will charge the max that the market will bare. Another thing Verizon does is nickel and dime their customers. Verizon markets a service for $20.00 and then charges $20.10 and call it a Verizon surcharge. This can add $5.00 to $10.00 to each bill. Multiply this "surcharge" across all their customers and it amounts to major revenues for good old Verizon. So, find another provider of pay the bill. You might also consider buying some Verizon stock.

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