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Buffering
KAYNOR4
Member

Can not watch a video on my jetpack without it buffering every 30 seconds. Very frustrated. Any way to fix this? I have tried doing a hard reset and no results.

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Re: Buffering
Ann154
Expert
Expert

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Buffering
KAYNOR4
Member

We have the unlimited plan, we are only the second day into the new cycle and have not used very much data at all. So we know that the problem is not from an over usage of data. We still have 4G. We also only have one primary connection to the jetpack and still it is being so slow.

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Re: Buffering
Ann154
Expert
Expert

How much data have you used?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Buffering
TERHEM86
Member

Yes, you fix it by doing one of two things:

1: Go do something else that doesnt require a jetpack/Internet access until day one of your next billing cycle. You jetpack is worthless until then and there won't be any streaming going on, most likely including audio-only streams.

2: File a complaint with the FCC. Verizon Executive Relations will email you back. This is your opportunity to get what you need. They may be able to facilitate a return, credit etc.

Basically, you've been lied to, swindled, bait-and-switched. Good luck in whatever you choose to do.

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