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Buffering
KAYNOR4
Newbie
‎04-28-2017 05:55 AM

Can not watch a video on my jetpack without it buffering every 30 seconds. Very frustrated. Any way to fix this? I have tried doing a hard reset and no results.

2 people had this problem.
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Re: Buffering
Ann154
Community Leader
Community Leader
‎04-28-2017 05:58 AM

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Buffering
KAYNOR4
Newbie
‎04-28-2017 06:05 AM

We have the unlimited plan, we are only the second day into the new cycle and have not used very much data at all. So we know that the problem is not from an over usage of data. We still have 4G. We also only have one primary connection to the jetpack and still it is being so slow.

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Re: Buffering
Ann154
Community Leader
Community Leader
‎04-28-2017 07:07 AM

How much data have you used?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Buffering
TERHEM86
Enthusiast - Level 3
‎05-09-2017 03:38 PM

Yes, you fix it by doing one of two things:

1: Go do something else that doesnt require a jetpack/Internet access until day one of your next billing cycle. You jetpack is worthless until then and there won't be any streaming going on, most likely including audio-only streams.

2: File a complaint with the FCC. Verizon Executive Relations will email you back. This is your opportunity to get what you need. They may be able to facilitate a return, credit etc.

Basically, you've been lied to, swindled, bait-and-switched. Good luck in whatever you choose to do.

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