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Can someone explain how data is fed to the usage details screen in My Verizon?
kellieh
Member

Can someone explain to me how I can view my data usage for a past date today and when I look at the same date a few days from now there will be additional data. Customer support were adamant that the data usage details come directly from my device so I commented that my device must be saving usage and sending it to Verizon arbitrarily to which I was met with silence on the line.

Here's an example - on 4/1 I checked my data usage details for the date of 3/21 and it looked like this:

03/21/1208:43:00 PM0.02518
03/21/1209:17:00 AM0.01475
03/21/1207:20:00 AM0.01730

then on 4/7 when I checked my data usage details for the date 3/21 it looked like this:

03/21/1211:45:00 PM1.15382
03/21/1211:38:00 PM0.24853
03/21/1208:43:00 PM0.02518
03/21/1207:50:00 PM1.03191
03/21/1206:55:00 PM1.18499
03/21/1206:10:00 PM1.03968
03/21/1209:17:00 AM0.01475
03/21/1207:20:00 AM0.01730

The red rows have been added between 4/1 & 4/7, but where did they come from? This is just one example, it's happening all over my bill and Verizon cannot justify the anomaly and certainly won't consider removing the $40 in overage charges I have this month. Which brings up another question, why doesn't Verizon offer more than 10GB for the mifi? If I want to use more data and am willing to pay for it, I have to go to another provider?

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Re: Can someone explain how data is fed to the usage details screen in My Verizon?
mdemers800
Member

I had the exact same issue where I looked at my data one day, and even downloaded it, and then went back later and new data was posted back on days past that was not there before.  I have also seen spurious large data charge anomalies that just can't be true.  It was way too much data for how I use the Internet.

Re: Can someone explain how data is fed to the usage details screen in My Verizon?
slats_young
Member

Hi kellieh,

When you had your data overage (and the additional spurious charges), how did Verizon respond to you?

I have just reported a 2x discrepancy between individual device data usage (.89 GB total) and the reported 1.5 GB for my account.  They claim it will take 72 hours to get back to me after they research the problem.

What avenues did you pursue to make contact?

I caled 611, then emailed tech support, then sent a private message to Verizon Wireless support.

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Re: Can someone explain how data is fed to the usage details screen in My Verizon?
Not applicable

You are responding to a 9 month old post. I wouldn't expect an answer.

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Re: Can someone explain how data is fed to the usage details screen in My Verizon?
slats_young
Member

Thanks.  You are probably right.  Thanks for policing this stuff.

I had a great tech support agent who informed me there is currently a bug in the system where the sum of the individual data usage is not equivalent to the total summary data usage.  Mine was off by .7G

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