We want your Windows 8 OS to connect without trouble with your USB551L. We want to make sure everything is set up right and confirm the exact connection trouble with Windows 8. We first want to ensure that you have the right version of VZAccess Manager. Please check www.vzam.net to confirm the correct version is being used. We also want to find out if you're getting any error messages when trying to connect or when using VZAccess Manager. What has tech support been able to find? We look forward to hearing back so we can determine the trouble.
Please follow us on Twitter @VZWSupport