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Customer Service
nyxie86
Member

About two weeks ago my boyfriend and myself made a trip to the Verizon store and upgraded our internet and added a home phone line.  We made the appointment for them to hook up the phone line and tweek the internet speed on Friday the 29th.  I waited at home all day for them to come.. long story short they never showed up. We went back to the verizon store to complain on the 30th of June, and their excuse was the storms that happened the night of June 29th, they were at night, service was suppose to come during the day at some point in time.

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Re: Customer Service
Ann154
Expert
Expert

Was this for landline or wireless service?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Customer Service
nlitend
Novice

Thats a pretty selfish sounding post.

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Re: Customer Service
nyxie86
Member

How is that selfish? Because I want a reason why I stayed at home all day waiting for them, because I would have liked a call or email saying they couldnt show up, or that I think its messed up I am starting to get charged for services I dont have yet?

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Re: Customer Service
Ann154
Expert
Expert

Again, I ask. Was this for landline or wireless service?

If it was landline, you are in the wrong forum. You need to go to the Verizon Residential community or contact their customer service. Verizon and Verizon Wireless are two separate companies.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Customer Service
NuDroidUsrr
Sr. Member

nyxie86 wrote:

How is that selfish? Because I want a reason why I stayed at home all day waiting for them, because I would have liked a call or email saying they couldnt show up, or that I think its messed up I am starting to get charged for services I dont have yet?

  I get your frustration about sitting there waiting for them all day without them showing up, but what was their excuse again? I am not quite getting it from your original post.

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Re: Customer Service
B33
Sr. Leader

Ann it sounds to Me it's Landline + internet service. Here is the First sentence in her Post.

About two weeks ago my boyfriend and myself made a trip to the Verizon store and upgraded our internet and added a home phone line.

What she's referring it too is Just Like what Cox Cable does here they Went in and had it Updated to a Higher Tear Plan to Get a Faster Speed in the Internet and Hook up Home Tel Service they do the Same thing here as Well. But you can get the Speeds Upped at the Store As well get the Home Tel Service set up at the Store it's the way Cox does it Here in our Area. The only reason they would send out for a Home Visit that i know of would be to Test the speed of the Internet and Possibly update them with a New Modem.. b33 

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Re: Customer Service
NuDroidUsrr
Sr. Member

B33 wrote:

Ann it sounds to Me it's Landline + internet service. Here is the First sentence in her Post.

About two weeks ago my boyfriend and myself made a trip to the Verizon store and upgraded our internet and added a home phone line.

What she's referring it too is Just Like what Cox Cable does here they Went in and had it Updated to a Higher Tear Plan to Get a Faster Speed in the Internet and Hook up Home Tel Service they do the Same thing here as Well. But you can get the Speeds Upped at the Store As well get the Home Tel Service set up at the Store it's the way Cox does it Here in our Area. The only reason they would send out for a Home Visit that i know of would be to Test the speed of the Internet and Possibly update them with a New Modem.. b33 

  B33, Ann was wondering why this was posted in the Verizon Wireless Communities, and not the Verizon Residential Communities, nothing about the problem itself.

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Re: Customer Service
B33
Sr. Leader

Kind of wandered that my Self N D U Maybe she just wanted answer,  Maybe she didn't realize there was a place for Residential Questions.. I just try to answer for those out there when an were i can..

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Re: Customer Service
NuDroidUsrr
Sr. Member

B33 wrote:

Kind of wandered that my Self N D U Maybe she just wanted answer,  Maybe she didn't realize there was a place for Residential Questions.. I just try to answer for those out there when an were i can..

  That is why she asked the OP again.. cause she wondered..

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