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Data transfer when modem disconnected?

We have a 5GB per month plan and never went over it until Dec. Figured it was heavy vacation usage, then was obviously going to go over in January. Started tracking usage and found that when all the computers were shutdown, data was still being transferred, sometimes at high rates, usually (if the time recorded is true) late at night and early in the morning. We did an experiment where we completely disconnected the modem at about 10 pm and saw a data transfer in excess of 150 MB from 5 pm to 5 am with no updates or usage that would account for 150 MB from 5 pm to 10 pm. At no time when we had the modem disconnected did data transfer stop. We are in a rural area and our router requires a PW so it's unlikely someone is "stealing" usage. I put this query into VZ via the website a week ago and haven't heard a thing back.

Comments

unknown

Mitechwriter,

That is strange that you are having data transfers when your modem is disconnected. Are you seeing an increase in your bill or extra charges? Have you had any other issues with you device?

In order to resolve your issue can you please DM me your mobile telephone number so I can research your account and get you an answer?

Thanks

SammuelP_VZW

VZW Support

mitechwriter

Hello – not sure what will come of this. So far, I’ve contacted Verizon via the website (1.5 weeks ago), no reply. Talked to one person on the 800 number who said she would research and call me back, no reply. Talked to another person on the 800 number who said she would have someone research it and would text me the ticket number, no reply. Getting a little jaded at this point.

Yes I am getting charged for overage. Here is a snapshot of the most recent records:

The modem was disconnected on 2/8/2012 and 2/9/2012 probably about 10 or 11 pm. It was probably reconnected the following morning at 5:30 or 6 am. If my understanding of the records is correct, overnight on 2/8/2012 from approx 6 pm to 6 am 103 Mb was transferred. It is important to understand that for us this is A LOT of data. Our speed is very low and if we have data transfers this large we go into town; we do not use the Verizon mobile. It takes too long.

Around 1/24/2012, very large transfers occurred:

I don’t know if the modem was disconnected from 3 am to 9 am but I do know that for much of that time the computers would have been idle. Again, we would not even have attempted a > 1 G transfer/download.

In the billing period ending Nov 15 we showed 4.7 GB

In the billing period ending Dec 15 we showed 4.4 GB

In the billing period ending Jan 15 we showed 5.2 GB and were charged

As of today (5 days before end of billing period) we show 5.9 GB; we started watching our usage record about 2 weeks ago

I can’t go further back in the records past Nov 15 but I think data usage before that was closer to 3 GB.

As I mentioned in my post we are in a rural area…the nearest neighbor with a computer is almost ½ mile away. I doubt that our router reaches that far and it is PW protected.

If you can help, I would appreciate it. Getting a bit frustrated. If we had high speed with this kind of overage it would not be bad. But our very slow speed (excepting a few heavenly days with 4G; don’t know why it happened but enjoyed it) means we’re paying more for not very good service. I’m running now at 500 kbps, which is actually not that bad compared to summer speeds.

Ann

Hi mitechwriter, were you able to send Sam a direct message with your name and number? You would need to hover over his name and choose direct message so that we can further investigate this.

MarquiaF_VZW

_recyclableme

I am having the exact same problem. We upgraded to 10GB 4g just to make sure it wasn't over the 5gb. Could you look into mine also?

Thanks

Raechal

unknown

Hello .reyclableme!

Thanks for the post! We would be happy to look at your data usage for you. What kind of device are you using? Are there multiple people in your home with access to the device? Could you have left your computer connected overnight? If so, your computer may have downloaded Windows updates. This would create data usage while you were not using the PC. Let us know so we can research this further for you!

Thank you!

Katie H

VZW Support

_recyclableme

I had the usb modem. Yes there are multiple people using it but not at the times they said we had transfers. Yes, sometimes I leave the computer on but I was totally disconnecting the modem. Needless to say we had so many problems we upgraded to the jetpack but now we are showing usage about every half hour today for instance. I had the computer totally off since 10 PM last night but accidently left the jetpack on. How can it do something without the computer? I am very unhappy with the jetpack. Sometimes it drops connection so when we try to get on the internet everytime we have to diagnose the connection problem then it connects but having to do this every time is ridiculous. I have had more problems in the last few months with VZ that I am considering stopping my service! Please help

mitechwriter

Did this after I received your message but have not heard back about the problem. Just paid $30 additional for the last month's bill. If we have this happen again we need to seriously look at other options for internet service. I see no need to go to a 10 G plan when I'm convinced we don't really use more than 5 G. I noticed that so far this month, usage seems to be more normal (under 2 G at almost mid-payment period) although we are not doing anything different.

unknown

Hello .recyclableme,

Thank you so much for responding! We definitely don't want you to to cancel your service. Do you have a secure connection on the MiFi? I would recommend resetting the password, since you are experiencing unexpected data usage times. You can open up a browser and enter 192.168.1.1. This will bring you to the Admin site. You can also make sure your device is set to terminate your session after being idle for 30 minutes.

Here's a link with the steps for the power management: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40677

Here's a link that shows how to reset the password: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40672

I hope this helps! Let us know if you need any else!

Katie H

VZW Support

pzedoffatverizon

everyone who uses mifi has the same issue....Verizon is stealing on average 3gb per month of data from myself, and they have damaged my business with their poor service they steal from you every chance they get and laugh off your complaints.

the network data transfer rate i get is 7 kilobytes per second if im lucky and we have never been able to connect more than one device to the hotspot without that same 7 kbps being intermittently split between devices

step 1 . cancel your verizon service and find a better provider.

step 2. file all of the future bills from verizon in the proper waste receptacle where they belong..

step 3. enjoy a life with less frustration and more money!

cherisis

At first it was under 5gigs then it all of a sudden jumped to 8. this month I bought a new computer and the purple light went to green.and I am over my 10 gigs limit. So I looked at my data rate, .4something at 630am I'm in bed sleeping and I shut my MIFI OFF!!!! I have had problems with this since I got it and when verizon doesn't give me a signal because something is haywire with the tower or on their end DO I GET A DISCOUNT? NO!!!!!!! I'm off to write some BBB reports and consumer protection. I've had enough I'll take the loss just so I don't have to put up with this any more.

unknown

Good Afternoon cherisis,

I understand it can be frustrating when you incur data overage charges for exceeding your plan limitations. It sure is easy to use more data, especially with the advanced capabilities of a new computer! Did your pattern of usage change? Were you downloading more music or video content? Were you visiting websites that include live data updates with continuous graphics, pictures and tickers? It sounds like you were to monitor your usage when it increased. Were you able to check the usage on a daily basis before the increase? Access Manager is a great option, as it will display your usage on the main page each time you log in.

When you connected the Mifi to your new computer, did establish the same secure connection you had with the previous computer or device?

What specific problems have you been experiencing with your service? Was it strictly limited to low signal strength? Did the problems occur in one specific location? Was it in an indoor location?

Once we gain additional information from you, I am confident we can help you stay within your plan limits. As an additional option, you can always increase your plan to better meet your needs.

http://bit.ly/qyWNtU

Sincerely,

JonathanK_VZW

VZW Support

mitechwriter

I began this thread a month and a half ago and have not heard from anyone in quite a while although I supplied all the information requested. Again this month we are going over our limit. Our usage is primarily business with no entertainment downloads that would eat up bytes. Those extra bytes must be going somewhere and we know there is no one else using our wifi. This is just getting too expensive. We will begin looking for another service provider but unfortunately we are in a rural area which means that there is little competition for service and few providers. I just wish that at least Verizon was more responsive to customers. Folks who are attaching to this thread seem to be getting replies but I am not.

cherisis

Thank you Jonathan for replying to me and my concerns, but let me explain this one more time. Like when electricity is cut TOTALLY from a device that device Can NOT draw electricity nor can it be operated. No Data can be received IF THERE IS NO DEVICE ACTIVE!!! I have had problems with this device ever since I paid a lot of money for it. The other day I could not get internet and as I call support at least Verizon told the customers there was a problem in my area. My question is did Verizon compensate their customers by adjusting their rates? NO!!! But back to the original problem. I am looking into a way to get out of this internet service, and lawyers are looking into if it falls into the Lemon Law. {Removed name for privacy purposes}

Date: Wed, 14 Mar 2012 13:55:57 -060

From: community@verizonwireless.com

To: {Removed email for privacy purposes}

Subject: Re: Data transfer when modem disconnected? - Re: Data transfer when modem disconnected?

Re: Data transfer when modem disconnected?

created by jonathank_vzw in Broadband & Netbook Community - View the full discussion

Good Afternoon cherisis, I understand it can be frustrating when you incur data overage charges for exceeding your plan limitations. It sure is easy to use more data, especially with the advanced capabilities of a new computer! Did your pattern of usage change? Were you downloading more music or video content? Were you visiting websites that include live data updates with continuous graphics, pictures and tickers? It sounds like you were to monitor your usage when it increased. Were you able to check the usage on a daily basis before the increase? Access Manager is a great option, as it will display your usage on the main page each time you log in. When you connected the Mifi to your new computer, did establish the same secure connection you had with the previous computer or device? What specific problems have you been experiencing with your service? Was it strictly limited to low signal strength? Did the problems occur in one specific location? Was it in an indoor location? Once we gain additional information from you, I am confident we can help you stay within your plan limits. As an additional option, you can always increase your plan to better meet your needs. http://bit.ly/qyWNtU Sincerely, JonathanK_VZWVZW SupportFollow Us on Twitter@VZWSupport

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unknown

Mitechwriter, I'm sorry to hear you're still having this issue and regret that you feel that we aren't assisting you. I'm showing Sam requested a direct message with your name and mobile number, but I see you responded with a public post. You can send me a direct message with your name and number so that I can review your account. Posting a public message is not the same as a direct message. As in my previous post, to send a direct message you would need to hover over my name, then select direct message. This sends me a private message that only you and I can see. We are not able to view your full name or mobile number via the forums, which is why we would need you to send a direct message.

MarquiaF_VZW

shannhoffmann

I certainly HOPE that there will be no data transfer if I have to start disconnecting MY modem. Which (at least for the past 3 months) has starting using DATA in the middle of the night after I shut down my computer. My usb modem is plugged into a router which stays on, but there are NO computers on. They are OFF not asleep or hibranating. I have password protected the router with the highest security. Also I might add I live in an RV and this has happened in two different cities 6 hours away from each other. In May it only happened 4 times between 1:30 AM and 1:41 AM and used 18.64 MB. In June it happened 15 times between 6/5 and 6/18 all between 12:39 AM and 2:58 AM and used 487.49 MB data. Last month it happened 13 times between 7/11 and 7/25 and used 1035.39 MB

I just recently changed to the share everything at 4 GB because we were told that since 2008 we had never gone over 3 GB a month with both the modem and phone together. So I do not know if this has ever occured before, I would not have known it if I wasn't charged and extra $15 for data overage in July after we changed the plan.

I thought at first it was someone hacking into my modem and have changed the password for the router. But since it has happened for at least 3 months now, and in 2 different cities. I just don't know....

I just recently had to call about s-l-o-w speeds as well, a couple of times in the past week I was only getting .07 mbps down and .09 mbps up at speakeasy.net

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