Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Dropping signals suddenly
creekside2
Member

I was an Altel cusomer for years and was adopted by Verizon. We live in a rural area.  We have had good signal service with our broadband and cell phones for years. About 3 months ago we suddenly started experiencing dropped signals and a lot of difficulty staying online long enough to even get through our emails. Customer support sent a new plugin modem but it didn;t help. Then I got a call from Verizon technical support. I was told that they had adjusted the tower signals and not to expect it to get any better. She said they would let me out of my contract. I really have no other service to turn to.

We are right in the middle of two towers. They are about 7 miles in either direction.

I would like for someone to explain to me why the service would get worse instead of better when Verizon took over Altel's clientale. We never had this problem before.

0 Likes
Re: Dropping signals suddenly
Ms_Shonta
Novice

On all devices on your account perform a PRL update by dialing *228 from the handsets and select option 2 to update coverage on the devices.

0 Likes