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Excessive Data Overages on Verizon Jetpack

On 5/6/2014 in a 4 hour time frame My Verizon Jetpack MIFI4620L used 25.59 Gigabytes of Data. Spoke with customer service regarding the overages 15.00 per GB which increased my bill to 375.00 in overages alone (including last months cycle)

Verizon refuses to accept responsibility for these excessive overages and is forcing me to pay the bill. After speaking with my IT friend about this he stated that my connection speed is not even fast enough to use this much data in such a short time frame, making it impossible that we used this much data.

I hope others with this same issue please post on this site and all social media as well. Have been a Verizon customer for 2 years and Verizon can look up my Data usage over this time frame and see we consistently use 6-8 GB per month, and this huge spike in data usage should be a huge red flag.

Have been happy with the jetpack up to this date. I hope Verizon will make this right and keep me as a customer. Right now we are researching other options for internet service.

#PowerfulAnswers

Comments

Verizon_Support

jetpack_overage,

I am sorry to hear about the excessive data usage on the jetpack that caused overage. We would love to get to the bottom of this usage. During the time frame that your jetpack used the 25.59 GB of data was it connected to a device (computer, cellphone, etc.)? Also, were you able to view the usage online via your My Verizon account? View usage>Choose drop down for bill cycle date. Has the jetpacks data usage decreased again?

LindseyT_VZW

Follow us on Twitter @VZWSupport

jetpack_overage

Have spoke with your customer support team regarding this. Encourage all potential Jet Pack Customers to read the blogs on this site. It is NOT an isolated incident. Others having the same troubles. Also very sure many others who have not posted have had troubles too.

Yes there was units connected and has been over the past 2 years. Yes I viewed the usage on My Verizon account after the fact. Received 9 email notifications 15 minutes apart for every GB the account went over. I was sleeping when this happened. Will be checking my usage and calling in today to try and make payment arrangements AGAIN. 375.00 was not in my budget and pretty sure nobody is going to pay that sort of rate.

Facts are Verizon has 2 years of DATA for my account. A spike in Data usage over a period of Hours should be enough FACTS for your company to Credit My Account. There is some kind of leak or security breach with the Verizon Jet Pack. Buyers Beware you will be held accountable for DATA you can prove you did not use! The Verizon account does not trace IP address (at least they do not show that to us)

The right thing to do is Credit My account for this!Is anyone else noticed high data usage on their wifi jet pack

Verizon_Support

I'm pleased to hear you were able to work with us by phone. We want to make sure you have the right plan to meet your usage needs and make sure your account is billing accurately. We would be happy to complete a further review. Please follow and DM us.

JonathanK_VZW

VZWSupport

Follow Us on Twitter@VZWSupport

jetpack_overage

Thanks for your Kind Reply! We are on the correct plan! If our MI-FI Jet Pack used 1GB an hour all the time we would consider a T1 line. I am just an average Homeowner and we have used 6-10GB per month for 2 years now. Pull up our bills and you can see too!

The Fact there is some unresolved issue with the Verizon Jet Pack using excessive amounts of Data in a short period of still remains to proved. Very Confident Verizon has the ability to fix this. They choose not too! The Fact Verizon chooses not to Credit there customers accounts when these issues arise amazes me.The Verizon Jet Pack has some kind of security breach or something beyond my knowledge. I hate to overstate the obvious here but Verizon Jet Pack using 25GB in one evening is alot of data. Especially when we were sleeping through most of the time frame. Read these blogs and see we are not the only ones.

I would be happy to follow up with this as a Happy Customer for the past 2 years. At This time Verizon has not issued any credits or followed up with me any more than your response. We are at risk of doing business in the future at this time. My cell phone number is 269-325-1714

Thank You

Brett Walker

JoanieP

My data issue isn't quite as bad as yours but it is still frustrating and infuriating. We have been using about 7-8 gigs of data per month which was consistent with our data usage when we were with Sprint. Until just over half way through our 4th month our data spiked to 8.5 gigs in 4 days. We had only used about 4 gig in the first 17 days of our billing cycle, so an average month. Verizon did an investigation and said it was all normal use and their wasn't anything they could do about it until after our bill was issued. This is crazy! They said is was our fault because we left the jetpack on all the time and the just pack must have been doing up dates. My daughter turned on the jet pack for less than 30 minutes to check emails and blogs for her college class and used over half a gig. If this isn't resolved to my satisfaction, I'll eat the early disconnect fee and ditch Verizon. I'd rather pay more with a satellite internet provider than be duped by a bunch of scoundrels.

Verizon_Support

JoanieP,

We definitely do not want to lose you as a member of the VZW family. I understand how unexpected data usage can be infuriating. Have you had a chance to take a deep dive into the usage history details of your jetpack on your My Verizon account for the time spans the excessive amount of data was used? If so did it show the usage was constant or was there multiple connections that led to high usage? We can take a deep dive into this usage. Please private message me so I can review your account.

LindseyT_VZW

Follow us on Twitter @VZWSupport

Budrovilla

I'm having the same problem. Customer Support sent me a new sim card and explained that it could be the problem. A few days after I replaced the card, I checked my account and found that there had been a second line added with a different number. That line used 6G in 8 days. When I called to complain I was transferred to someone in fraud who insisted that I had ordered another Jet Pack and now was using both at the same time, even though my account showed there had been no orders placed and there were no shipping or tracking records. I was able to temporarily suspend the new number while fraud was investigating the matter, however, I was still using 3G overnight while we were sleeping. After several days of constant calling, being transferred and getting disconnected, I got someone who recognized part of the problem and hopefully corrected it. I also got someone to credit part of the overages and adjust my bill. I do not believe that the excessive use of data issue is resolved. I'm hoping that the new device I'm getting will eliminate the problem.

appleannie

I am having the same problem!!!!!!! My jet pack is still sucking data. I spoke with someone at Verizon customer support who credited me data time. Of course, when my bill came it was a lost conversation. $105.00 in overages!!!! I spent an hour with a "customer service" (joke) rep before talking to a "supervisor". He was very rude and had no intention of trying to resolve this issue. He had no notes from my original conversation but notes from a conversation a few days later which was different from my original notes. I suggested that maybe I need to record future conversations. I was told I was NOT ALLOWED!!! However, they can record me. When I asked for a transcript of previous conversations, I was told to HIRE AN ATTORNEY who could SUBPOENA the transcript!

The worst part is now I am stuck with a contract for a jet pack that is a scam. Thinking I had the problem resolved, I let the 14 day trial period expire.

Hester66

HI. I am now experiencing this same issue. Up until March was using less than 1 GB a month for about 2 years with my jetpack. then saw a spike up to 2GB then 3GB then 4GB over the next few months with no increase or changes in my actual daily usage. Last month went up to 12 GB and am now at 7 and only half way through the month. Customer service had no explanation. Only use it for facebook and general browsing on the internet. I am looking for other options now. If they aren't willing to troubleshoot and help resolve the issue I will be going elsewhere.

Clearly this is happening to more than just me. Thank you all for sharing- your experiences validate there is truly an issue.

copperpenny22

We are having the same issues with the jet pack. We went back to the Verizon store several times, trying to solve the huge data usage; and now Verizon says the 14 day return is no longer valid, although the last time we made changes at the store was less than 14 days. The store has refused to take back the units and Verizon support was not at all helpful. We have turned off the units and temporarily suspended them from our Verizon account; but of course, Verizon expects us to pay the penalties. We have been Verizon cell phone customers for more than 15 years; and we cannot imagine why Verizon would penalize their customers for these worthless units. We will definitely be looking for another cell phone service, if Verizon continues to insist that we pay the penalties.

StormieS

Our usage on the jet pack is OUTRAGEOUS this month too! I have tried contacting Verizon and of course no one can help! I'm hoping that customer service sees this post and actually does something about it!!! The is unacceptable!

moccmonet

I am seriously thinking class action lawsuits in the near future.

moccmonet

I went from typically 4-6 GB month to $350.00 in overages AFTER I continued to up my GB in my plan...first to 8GB..then to 10GB to wvwn 12 GB...at Verizon's suggestion, of course....thinking maybe I was using that much data. I am not using that much data. I am quitting Verizon....and have convinced at least three family members so far to quit. We will find a family plan elsewhere. Crooks. Nothing less.

rjcook2

Same problem - my son needs to use the jetpack occasionally but it is using data when he is saying he isn't even on it.I have continually increased the data and am paying for 20gig of data and still go over by another 2 -3 gig a month. It uses an excessive amount of data - I agree I see class action law suit should be considered. We are documenting his actual use and what verizon is saying is being used - I encourage everyone to do the same

Verizon_Support

rjcook2, I'm saddened to hear that you're increasing data. I'll be happy to help manage the data with you. How many devices show as connected on your Jetpack? Which Jetpack do you have? have you concidered the Family Base?

VanetrisC

Follow us on Twitter @VZWSupport

skliz

I've had this same problem with data overages starting this summer!! All of a sudden, my son and I almost doubled what we've been using!! We were out of the country for almost 10 days where we didn't have cellphones and WE STILL WENT OVER!!! It would save me tons of $$$$ and switch to another cellphone company!

CaptRoyWILDERNESS

I am very glad to see that I am not alone in this problem. Without going into the details of my overcharges (>$400 this month, alone), Verizon has refused to address my issues and claims I am "using" this data. The only way I can control the hemorrhage is to turn on and shut off the Jetpack whenever I go on line. I sincerely hope that someone can report this issue to the FCC or whoever regulates this traffic. I think Verizon will only address this problem after being hit with a significant fine and a class action law suit. Shame on Verizon, and shame on those who work for them, concealing this issue to gain unearned money from folks who are simply trying to communicate.

Verizon_Support

CaptRoyWILDERNESS, We surely want to address your data usage concerns. It's truly disheartening to learn that you feel as though we are unwilling to help. Which model Jetpack do you have with us? How much data are you typically using per month? Have you had the opportunity to review your data usage online via your My Verizon account? Please share details so we can help in getting to the bottom of this for you.

TanishaS1_VZW

Follow us on Twitter @VZWSupport

CaptRoyWILDERNESS

You've just gotta love the training the Verizon folks get. Please notice how each of their responses to this same complaint are couched in caring language, so soothing, so reminiscent of the words my Verizon salesman told me just before having me purchase the latest JetPack and dropping my data plan from 15 gigs to ten: "Let's see if we can save you some money". Verizon, I simply don't believe you anymore, but, I have no options so I'm out of luck. All I can do is use the JetPack in a most inconvenient manner, and tell anyone who will hear me what I think of "Customer Service", an oxymoron if you think about it. If you truly cared, you would call the San Diego Sports Arena store and ask them if they are familiar with me. I have spent over eight hours in the last couple months standing there trying to get some relief, only to have them switch units, order new units, lose those ordered units, then start losing my calls when I complained. You have all the info necessary to correct this issue for me (and for all of the unfortunates who are clearly out there sharing this preposterous device). But, it is far easier to respond in a delicate and kindly manner than to actually correct the issue. Besides, what would accounting say when they experience the huge drop in revenue incurred by correcting this issue? And those poor sales associates who lose their bonuses by not being able to "upgrade" or "save us some money"? No, Verizon, I don't trust you anymore. I can only hope that some eager attorney gets ahold of this issue and skins one of your corporate VPs. But that's all that is going to happen. The real solution is to offer a communications program that meets the needs of the customer. That doesn't pay as much as selling them a product that quietly and steadily racks up data charges that were unintended or uncontrollable. It's a real electronic parasite that bleeds the customer and fattens the corporation and its less than caring minions. Shame on you!

MMFR

Pretty apparent there is an inside conflict with VZW. The problem will continue to repeat itself with data overages, maybe they should man up and admit the glitch and recall their faulty equipment or they will begin to lose contracts which is what's about to happen.

rich1949

i have a 3g mifi card and the last two months my data usage has gone thru the roof. i do not use my laptop anymore than previously anyone have an idea why this is happening?

Verizon_Support

rich1949,

We certainly want you to be able to enjoy your mifi, as you did before. Have you noticed if your computer has done recent updates to the system? Do you have any additional users on your mifi? What was your previous average usage compared to the current average usage?

SandyS_VZW

Follow us on Twitter @VZWSupport

Sickofcharges

Well I ended our service with Verizon tonight! Last bill was over $400 and I'm sure I have another one to deal with since I'm cancelling service. The bill from December has over 60 gb and I believe the one for January will have over 40 gb's!! All they can say is the data is being used from my device and there is nothing they can do about the overages. I told them to look up my past usage and then they can see I've never used this kind of data with them....ever! But, it doesn't matter to them. I've talked to Executive Relations, but only because I filed a claim w/ the FCC. Verizon has their butt covered. Tonight I was told that's as "high-up" as I can go to try to get things resolved. Needless to say, but I told them I'm not paying anything to them other than what my bill has "normally" been. I don't have this kind money to give to them for something I didn't use!

Oh, I asked where do I send their jetpack/hotspot back to......I was told they don't want it back!!!!

Good luck to the rest of you with all your overages. I believe Verizon will get what's coming to them. This seems to be a widespread problem.

We went with Dish Internet....so far I'm Happy! And my 10 gb's of data with them hasn't even budged since 01/20/15!!!!

TPRCI

I came onboard 60days ago..... I just burned thru 65 gbs of data in 15 days....they gave me the same run around, I am going back to sprint.

I THINK THAT THEY ARE MEASURING THE DATA THAT FLOWS THRU THE DEVICE.......IF YOU HAVE A NETWORKED PRINTER AND OTHER DEVICES ON THE WIFI HOTSPOT IT TALLYS ALL OF IT... EVEN IF IT IS NOT ROUTED THRU THE TOWER AND THEIR NETWORK....

THEY ARE ABUSING ALL OF US!

cherdeb224

I'm having the same issue. They are billing me for double the data usage that I normally average. per their new Utilization tracker, it shows that is is being used by my husband's phone and used on social media. He doesn't even have ANY social media accounts - none at all. No apps downloaded...he really uses his phone only for phone calls and occassionally will text me. Verizon Support is offensive and useless. They are saying all the nice words that they are taught, but basically, they tell me this is impossible and that my husband is using his phone. For Verizon Customer Service, all roads lead to the customer at fault. I've even turned off his data and the hemmorage continued. I am filing a FCC claim and contacting my attorney general.

John_Getzke

> per their new Utilization tracker

Can you describe what you are referring to here. If there is a new tool that is available I would be very interested to check it out and see what Verizon is providing us. Some screenshots or an attachment of the report they generated for you would be fantastic.

cherdeb224

My issue is with our iphones - not a jetpack, so I'm not sure if the new tools is available for you. It is under data usage on your account homepage.

booboosheep1

About 3000.00 worth

wmcgrath5011

2015 - Same problem. Verizon's response is completely unacceptable. The website does not provide enough usage data to make a case. "Privacy" laws prevent getting ip addresses of usage - or even sites. It is an entirely unacceptable business practice. I now have to pay for a huge data chunk I did not use. The Jetpack wasn't even on long enough for that amount of data to transfer. But as I cannot even see that usage information......

Saying you will "review it" with me is intended only to show me where you are right and I am at fault. Fantastic customer service, that.

You have a technical problem in your system, Verizon - and I have become accountable. And now, I cannot turn on the device for fear of owing you my other shirt - making it a useless device.

If you don't want to lose customers, try having an authentic resolution process with an open exchange of information.

TSmidMI

I would like to add my case to the list of overages and technical issues with the Verizon Jetpack. I have been a Verizon customer for almost 15 years and have 10 devices registered -- data usage is not a new concept for me and I have never previously gone over my allowances. I am now in the midst of an incredibly frustrating, degrading, and time consuming process looking to resolve overage charges ($400+) from Jetpack use that clearly arose from technical issue. Some background:

Last month (April 2015) I signed up for the Verizon Jetpack to use in my new office. I am the only one that works in the office and maintain a schedule of 2-3 days per week, 6-8 hours per day. I have one laptop computer connected to the Jetpack, which I use exclusively for filling out records, browsing webpages, and e-mailing. No videos, no audio, no file sharing. I received the bill at the end of April to find more than 45gb of consumption and a $410 overage charge. The data log shows a few days of 5-10gb consumption, with a few days of bursts of 512 mb of activity every 10-15 minutes for hours on end. As soon as the bill arrived I stopped using the Jetpack, contacted Verizon, and installed a data/bandwidth monitor.

While the laptop was at home, I ran the bandwidth monitor for a few days (around the clock) and found no unusual data usage (200-300mb/day at the high end). When I returned to the office I activated a replacement Jetpack sent over by Verizon. Since then, I've average about 100mb of use / day.

To summarize, without changing any settings on my laptop OR changing my usage patterns, the new Jetpack is averaging 95% less data usage. What a coincidence!

The experience with Verizon customer service has been equally baffling. After countless phone calls and transfers (none who were aware of previous conversations), I was basically offered the belittling explanation that I don't understand how data usage works. Perhaps I was gaming, or streaming HD movies, or listening to Pandora? I didn't even watch a single Youtube video, let alone partake in whatever type of bandwidth heavy (torrenting?) activities could net 40g of usage in about 18 hours of connectivity!

I understand that Verizon must guard against individuals who are trying to escape their responsibility in paying for legitimate data use. But after almost a decade and a half with Verizon and a case that can hardly be more clear of a technical issue, I expect more than just ridicule from Verizon.

I'm tired of this saga and have paid my bill, but am seriously considering switching providers. If anyone has insight into these issues and ways to remedy, please advise.

Thank you

Verizon_Support

TSmidMI,
We appreciate every single year of your loyalty with us. We surely don't want to lose your business and I'm sorry to learn that you've had such an experience with data usage, that you're considering doing so. Do you recall if your office computer performed any type of software update when the previous Jetpack was connected? What issues with the previous Jetpack caused you to receive a replacement device? Also, were you able to view the usage online via your My Verizon account when this happened? View usage>Choose drop down for bill cycle date? Please share details so we can do all we can to turn this experience around.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TSmidMI

The computer did not perform any updates to my knowledge, and even if it did I have no software that could possibly take up that much data for an update. My data monitoring over the last few weeks shows no high data usage on the laptop, so it would be difficult to imagine that something was drastically different the previous month.

Regarding the new jetpack, I was sent a new one because I reported unusually high data usage. Since installing the new jetpack data usage has been low, with no changes in laptop setting or use.

I was not closely monitoring for data usage last month because I've never had problems with overages and I used my computer very sporadically and for low bandwidth activities like web surfing and e-mailing. I did not expect to surpass 1-2gb that month, let alone 45!

Verizon_Support

Seeing such high usage can be alarming I am sure! I know it would totally catch me off guard as well. 45 GB over is a lot. You are able to review your usage by using our Data Utilization tool via My Verizon. This will show you what was connected and what used the most data. You can access the tool by logging into your My Verizon online account. It will not show you details of what websites were used (for privacy and security reasons), but it will show things such as websites, apps, software updates, etc. Here is some additional information about this tool: http://vz.to/1JEy5Ok

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TSmidMI

It's nice to know that customer service is consistent between online forums and phone support. I've been told a dozen times now that I don't understand my usage. Well here it is...

Web & Apps (49% Total)

---> Lifestyle (19%) -- Visited a few journal articles that have no multimedia content (only text and pictures).

---> Media & Entertainment (13%) -- Never visited

---> News (7%) -- Nytimes.com & CNN online (no videos)

---> Business Services (5%) -- Never visit

Audio (15%) -- Never used

Downloads & Marketplace (11%)

---> File/App/Device Downloads (9%) - Perhaps there were some software that updated automatically (adobe?), but I looked can't find a history of any sizeable updates of Windows or other applications.

Video (10%) -- Never watched any videos

Social Media & Networking (6%) -- I don't have a single social media / networking account.

Gaming (2%) -- Never played a computer game.

The data analysis is either assigning random numbers to categories OR if accurate, continues to confirm that the original Jetpack device was defective. Assuming the data analysis is correct, I am to believe that I used over 22 GB surfing the web in 13 days of limited use?

Let me remind you, that with the new Jetpack device consumption went down 95% (to 100-200mb per day). If Verizon keeps repeating the same thing, does it make it true?

Weth

2 things people overlook is Computer automatic updates (usually, but not always happening in the overnight hours) and a lot of the advertising on sites these days is media and video - even ads that are disguised as games. These all download whether you want them are not.

Unless you have lots of funds, you should only ever have your jetpack on and connected to a computer only when you are using it. It is not designed and you are asking for trouble to leave it on all the time and for extended times. It is not hard to use up 15 GB in 4 hours.

TSmidMI

Weth, I would have had to stream about 14 hours of HD video to get the type of consumption billed. It's just not possible, given the evidence of my case.

A certain number of Jetpacks are defective and Verizon is not willing to find a way to take responsibility.

MiiHere

I have an internet usage meter on my laptop; I found it useful when I had the same problem, but with my internet; I went from averaging 100mb a month to suddenly using over 300mb.

Since then I've mapped out my usage and on average I use about 1.5mb (I rounded up) to watch one 90 minute HD movie on Netflix or Amazon. Using that math, in order to use 50mb you would have had to watch 33 HD movies or 66 HD TV episodes. So what I want to know is...which seasons of Friends did you watch? Kidding of course.

I think this thread helps people be very aware of their usage and how to control it, unless of course Verizon sends you a leech of a device, then there is no hope. Even the smart minded and aware folks get the run around and it's clear to me that you knew what you were doing.

Richardsbetha

PLEASE HELP

I got my parents on Verizon, and I regret it. I'm a long term user, and rarely leave the store without spending at least $500. You'd think that would generate some company loyalty. You'd be wrong.

My dad is 79, and can't hear well. He was belittled on the phone because he doesn't understand what Verizon wants him to do about the hundreds of dollars my parents have been losing in data due to their mifi. He went to the store and came back so ashamed and embarrassed that I saw red. They are still losing data, still wasting money, and someone who spent his life serving his country, with a PhD in Engineering from GA Tech SHOULD NOT BE TALKED DOWN TO!

Verizon, you need to fix this problem and you need treat people with basic human dignity.

You should be ashamed.

Richardsbetha

Let me add that the usual excuses will not work. My parents have one computer, one mifi, one cell phone with the WiFi turned off. There are no neighbors for over a mile in any direction. They now unplug the computer at night and turn the mifi completely off. They still lose copious data.

It's not other devices.

It's not neighbors.

Can we all please have a solution?

Richardsbetha

One other intriguing fact. My parents took the computer & mifi to a repair shop. The guy didn't believe Dad till he fired up the computer and watched it lose 2.5 gigs in under 90 minutes, with no programs running. Add that the shop is over an hour away, so no local people stealing data. Care to reimburse my parents for paying a computer shop to do your job Verizon? Of course you won't.

Please fix the issue that we are all having, and please don't discriminate against your older customers.

booboosheep1

I have had to pay 4000.00 for data overage that happened in a 2 month

period. The do not care how much you spend with them I have been a customer

for 13 years and pay around 400.00 per month. They played me for 4 months

saying they would check it out after hours on the phone with them (every

dept they have) after their tech said there was a problem with Jet pack

that they replaced and now works fine. They still say yhe.data was used

with cloud and video streaming. Refused to give me the ip address that the

data was used with. I think a class action law suit is the answer.

Tonytabz

We have had service with Veriaom for a long time . And we have 12 GB a month (3per line). Last mont one of our lines uses I've 326 GB , when I went to pay the bill online I just about to have a heart attach. , any ways we have never had an issue like this before . Our bill is I've 4000 dollars and I need some advice of what to do.

John_Getzke

The only thing you can do is work with VZW billing to address any malicious use or billing mistake problems that they can find. Work with them and check if VZW has records showing that all of the data is legitimately going to your specific VZW device. If the data monitoring system is accurate then you don't have many options for a refund.

gekl

I have a quite similar issue with my jetpack data reporting. what tool are you using to monitor your data usage? i would like to have some defensible data to show to verizon and the virginia state corporation commission when i make my formal complaint about verizon.

CALSZ1_514

I am having similar problems (data Usage spike). Recently I moved full-time into a motorhome, and following a Verizon Reps advice, I purchased a MiFi Jetpack. At the time I had a 12GB plan with Verizon. It was only that large because my son-in-law (who also on my plan with his wife - my daughter) uses large amounts of data in his job. The first month using the Mifi, my data usage jumped up well over my 12 GB plan. I had to pay an additional $15. My daughter raised the plan to a 24 GB plan. Expensive, I am retired and on a fixed income, but I figured this would take care of the usage problem. But then I received a message that I was about to exceed that 24 GB plan.

So then I did two things. The first thing I did was bump my plan once again up to a 30GB plan. The second thing I did was to download a utility tool that shows exactly how much data is being used (in and out). Now in my second month using the Mifi, once again I receive a message that I am about to exceed my 30 GB plan. And I am only 14 days into the billing cycle. I do get online, but I'm not on that long. The utility says I have not used 7 GB of data yet (in and out combined). So please explain to me why Verizon says I have used up 27 GB of data??? Something is definitely askew with their tracking of data usage. I could understand a slight difference in their numbers from mine, but they are exceeding 3 times what I track as being used on my devices. That may not be a problem for wealthy people, but I can't afford the costs of this MiFi thing. It's ridiculously high.

The internet is all a buzz with complaints about data usage overages with Verizon, Obviously I am not alone in these problems. You would think if I can see it, Verizon ought to see it also and do something to correct their system??? It doesn't look like my asking for any kind of help with fixing this is likely to happen. You cannot convince me that I am suddenly using 20 GB of data more than I ever did before. And that doesn't even account for what this utility says I am using. I have used Verizon for years and never had a problem until now...but this is over the top by far. I will be looking for a cheaper method and company to use for the internet.

John_Getzke

> You would think if I can see it, Verizon ought to see it also and do something to correct their system???

This is the nature of data usage over a metered internet connection. If Verizon says you are using that amount of data then they have all the cards. They have tons of evidence that can suggest their billing is accurate. You would need to produce logs and evidence to prove to them otherwise. Unfortunately tracking down and putting a stop to data leakage goes above and beyond the typical users interests and skill sets, but it can be done.

What you need to decide now is if its worth your time to stick around and figure out the problem or not. VZW will not be able to tell you anything helpful other than the various timestamps of the sessions of data that is recorded by their system. They cannot tell you which machine, what kind of data or which person is responsible for what is recorded in their usage system, you have to figure it out on your own with old fashioned detective work.

If you have an interest to pull apart your connection and stop the leak then let us know. We can suggest data usage monitors and situations that can help expose what is going on. You can try to contact VZW and ask for an exception, maybe they will cut you some slack for your first few offenses. Chances are they will not be that helpful without a court order though. The last option is to cut your losses and move onto another provider. You may not have the same coverage or features with another provider but at least you wont have to worry about errors in VZWs reporting system as the cause. Many people threaten to take VZW to court over issues like this. However you would have to represent yourself in small claims court due to the agreement that you signed to waive participation in a CLA. And that kind of a case isn't likely to swing your way unless you have actual evidence to suggest wrong doing by VZW (most people don't).

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