We have had the 5spot for about a month now, maybe 3 weeks, and yesterday it said there was a software update. I installed it, but about halfway through it asked for some disk that I didn't get with the 5spot, and it cancelled the download when I didn't have it. After that, the 5spot shut off. I turned it on later and the last 4 digits of ssid, which used to be "Verizon ac30 77CD" are now "Verizon ac30 0000" and the password will not work to get on it. Is there a way I can have this fixed without spending hours on the phone with customer service? Thanks for your help in advance.
