Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

HP Mini WAN option dropped out
EAnn
Newbie

Have been using HP Mini almost 2 years; phone modem option page shows un2400 Broadband module "not present" under the "attached to" header.  Is this a hardware problem, or did I lose a program?  Should I try to remove, then reinstall?

0 Likes
Re: HP Mini WAN option dropped out
KinquanaH_VZW
VZ Employee Emeritus

The netbook may have been changed to “Wireless” and can be resolved with the switch on the side of the netbook. You can re-program the card again, by using the steps below.


 

 

 

 

  1. Ensure the device is inserted / connected to the computer.
    Note If using a notebook with an embedded module ensure the wireless radio is powered on.
  2. Launch VZAccess Manager.
    Note From the Windows desktop navigate: Start > Programs (All Programs)  > VZAccess Manager
    Note From the Macintosh desktop navigate: Finder > Applications > VZAccess Manager
    Note From the Linux desktop navigate: Applications > Internet > VZAccess Manager
  3. From the VZAccess Manager top menu, navigate Options > Activation.
    Note For Macintosh: from the Menu Bar, navigate Options > Activation.
  4. Select OK.

 You can use the steps below to determine your signal strength.

 

  1. Ensure the device is connected to the computer.
    Note If using a notebook with an embedded module ensure the wireless radio is powered on.
  2. Launch VZAccess Manager.
    Note From the Windows desktop navigate: Start > All Programs (Programs) > VZAccess Manager
  3. From the top menu, click Options > Test WWAN Device.
  4. Review Capabilities in the Test Results.
    1xEVDO Digital, Indicates the device is receiving a Mobile Broadband signal.
    1xRTT Digital
    Indicates the device is receiving a NationalAccess signal.
    No Service (or nothing displayed)
    Indicates the device is outside the Verizon Wireless coverage area.

    Determining signal strength
  • From the main screen of VZ Access Manager, locate the signal strength indicator located to the right of the available network(s).
    NoteIf signal strength does not improve, move the device to a location where it receives a stronger signal.

 

 

 

 

0 Likes