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HomeFusion TG790 HBR Admin console repeatedly kicks me out
Kablam_
Member

Hello-  My TG790 Homefusion Broadband Router keeps kicking me out after literally a few seconds..  It will display the status page until you click on something- like port forwarding, advanced etc..  Eventually it says I have exceeded my 5 session limit.  I have tried using 4 different browsers. https:// and http://  Nothing but my laptop connected via wired ethernet directly to the HBR.  Reset the power on the HBR and HBA cantenna numerous times.  Through all this the internet seems to work OK- tho it may be going up and down too..  Status page shows connected and green. All lights are green / normal according to the table in manual... once the 4G was blinking yellow, but that cleared up to blinking green on a subsequent restart.

I was able to get in once long enough to set the "session lifetime" in the HBA advanced panel from 600 seconds to 6000 seconds with no difference.  All I want to do is a simple port forward.  Ideas / similar problem anyone??

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Re: HomeFusion TG790 HBR Admin console repeatedly kicks me out
vzw_customer_support
Customer Support

Thanks so much for checking in on the community forum, Kablam!. We appreciate all the steps you've already taken. It looks like you've done quite a bit of troubleshooting and covered all the basics, for sure. At this point, we would recommend getting support from the specialized HomeFusion support team. To do so, please call in to 1-800-922-0204. One of our customer service representatives will then connect you with a specialist so that this issue can be resolved.

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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