HomeFusion is disconnecting 5+ times per day, out 5-10 minutes each time.
When it is up, it is fabulous. Signal quality is always great.
Main router page says just Connecting... when this happens.
Any one know why? Thanks.
Router logs show this:
| Oct 23 20:48:20 2012 | System Log | WAN LTE | CAN-Tr69 open admin pdn: pstate(0,0), ifstate(2,2) |
| Oct 23 20:48:20 2012 | System Log | Debug Msg | dbg> mt_cwmp_init_transaction - cwmp->sess (nil) 0 event_code 4 0 0 |
| Oct 23 20:48:18 2012 | System Log | WAN LTE | Detect an event code : 0 - state 2 (3) |
| Oct 23 20:48:18 2012 | System Log | WAN LTE | Detect a PDN event : ME DETACH - state 2 (3) |
| Oct 23 20:48:18 2012 | System Log | WAN LTE | Detect a PDN event : ME PDN DEACT 3 - state 2 (3) |
| Oct 23 20:48:18 2012 | System Log | Debug Msg | dbg> if_tryup: ifstate(1,2), pstate(0,0,0), 1(3) |
| Oct 23 20:48:18 2012 | System Log | Debug Msg | dbg> if_disconn: states (1,-0),(0,0,0), reason 1, Enabled(3) |
| Oct 23 20:48:18 2012 | System Log | Debug Msg | dbg> if_notify: 3->2, states(1,2) (0,0,0), 1(3) |
| Oct 23 20:48:18 2012 | System Log | Debug Msg | dbg> if_notify: 4->3, states(1,2) (0,0,0), 1(3) |
| Oct 23 20:48:18 2012 | System Log | Debug Msg | dbg> rm_conn(0): state(3,3) |
| Oct 23 20:48:17 2012 | System Log | Debug Msg | dbg> rm_conn(3): state(0,3) |
| Oct 23 20:48:16 2012 | System Log | Debug Msg | dbg> rm_conn(2): state(3,3) |
| Oct 23 20:48:16 2012 | System Log | Debug Msg | dbg> rm_conn(1): state(0,3) |
| Oct 23 20:48:16 2012 | System Log | Debug Msg | dbg> tm_close_pconn: mdmerr 0 state 8 reason 14 |
| Oct 23 20:48:12 2012 | System Log | Debug Msg | dbg> if_disconn: states (8,-0),(3,0,3), reason 14, Enabled(0) |
| Oct 23 20:48:12 2012 | System Log | WAN LTE | Forced IMS disconnection (0) |
| Oct 23 20:46:44 2012 | System Log | Debug Msg | dbg> ver_conn(0): state 3, Enabled(1) |
| Oct 23 20:46:21 2012 | System Log | Debug Msg | dbg> add_conn(0): state 2 Enabled(0) |
| Oct 23 20:46:21 2012 | System Log | WAN LTE | Detect a PDN event : ME PDN ACT 1 - state 9 (0) |
| Oct 23 20:46:20 2012 | System Log | Debug Msg | dbg> add_conn(0): state 0 Enabled(0) |
| Oct 23 20:46:20 2012 | System Log | Debug Msg | dbg> rm_conn(0): state(3,0) |
| Oct 23 20:46:18 2012 | System Log | WAN LTE | Detect a PDN event : NW PDN DEACT 1 - state 9 (0) |
Fabulous service should be yours all the time garc! With the disconnects you're describing, let's start with a simple reboot http://bit.ly/ZK9Ch8 of your router and cantenna. It may take about 10 minutes for everything to re-register and restore, but it's a great way to get those connections to be amazing all the time.
Keep me posted if this doesn't help.
JenniferH_VZW
Please follow us on Twitter @vzwsupport
rebooting not gonna help its a bad firmware update that happened in august. this needs get fixed and soon. the morons the vendors must been half sleep for releasing a bad firmware and now taking there sweet time fixing. i say to all having this issue is to keep calling or demand a credit until fixed.
I'm giving this til next month and i am gone.
Hi Jennifer @ Verizon
A simple reboot of the router and cantenna is not going to permanently fix this issue. Its been going on at least since August 2012. The issue is a bad software on the cantenna and its affecting areas such as KY, GA, TN, and OH. I have emailed the manufacturer of the cantenna, I think its PCI and they emailed me telling me that its a known issue but no idea when it will be fixed. It could be a few week or a few months or possibly at least a year.
I think what Verizon should do is refund the money including installation and any fees paid for the service to all affected customers and take down the service until fixed or find a new manufacturer for the Cantenna or work with the engineers with PCI to come up with firmware fix asap. This issue is obviously affecting enough customers where telling your customers to wait is not going to work anymore. I don't mind waiting if I know that a fix is definitely coming and an actual date. Its very frustrating to have a company not support their customers in coming up with a fix on this asap such as a solution within the next 2 weeks. I was in the middle of taking another exam and got an F on it because your service disconnected me.
I think I might join the bandwagon and if this issue is not fixed by the end of January 2013 I'll be calling for a full refund. I am not confident that a permanently fix will be generated by Jan 2013 which is sad. Is anyone else with me - I mean what is it going to take for Verizon to come up with a solution on this permanently. The sad part of all of this is Verion tells me its an issue with a firmware on the cantenna and the manufacturer of the cantenna tells me to be patient and wait for a fix and when I pressed the issue some more, the manufacturer of the cantenna tells me Verizon has to approve the fix but Verizon says they are waiting for a fix from the manufacturer. So, I am not sure what it is.
I am seeing the same thing. Some days it does not disconnect, today it has disconnected twice already. It automatically reconnects in 5-15 minutes. Is there anyway to determine if it is an antenna or network issue?
I am not sure what part you dont understand but new router/ antenna not gonna help period. its a bad firmware causing this.
Glad that you are so confident on the cause, but I never asked about a new router/antenna. My question was how do you find out if Verizon is experiencing a 4G network or internet infrastructure outage? BTW, it is also possible that proper fix requires an update to the hardware which Verizon would not want to roll out to all customers if they could avoid it. Unless I hear the root cause analysis directly from the engineers working on the issue, I view all discussion of the cause as pure speculation.
It has been confirmed a bad firmware update. And this is person i talked to head of verizon's homefusion. And on top of that the vendor/ manufacturer is aware of it.
I can tell you that those dbg messages weren't in the log when I first got HomeFusion, then after a while they were.
As I don't know when the firmware was updated, I can't say for sure, but I suspect scott21 is correct about the bad firmware update. I guess I am patiently waiting for another firmware update to correct the issue. My other choices are very limited.
And no, power cycling the HBR and HBA do not help.
I wish I could get a straight answer from Verizon, but they are more impenetrable than DMV.
Best of luck guys.
Yeah this sucks hope it's fixed soon.
Mine is also dropping, about every five minutes for about 15 seconds then it connects, never shows that it had disconnected. I have tried rebooting cantenna, router etc. everytime I call verrizon I get the same BS as well. ready to change not just my internet but cell service as well.
I'm curious, do we all have the same hardware and firmware? Mine is:
| HBR | HBA | |
| Firmware Version: | 8.8.H.L | 20.9.49.300.48.5 |
| Model Name: | TG790 | LTE-DTV |
| Hardware Version: | GANT-F | 0GA |
According to the log file, I had 9 disconnections in 9 days and then none since Tuesday.
Yep thats what mine is.
Looks identical to me. Firmware Version: | 8.8.H.L | 20.9.49.300.48.5 |
| Model Name: | TG790 | LTE-DTV |
| Hardware Version: | GANT-F | 0GA |
Yep this is what mine is. I'm seriously thinking about switching which is terrible but at the sametime I can't continue with service that keeps dropping me. It seems like no oneat Verizon is responding to these posts and telling us what is being done to fix this. Also the amount of usage must be off. The system says I've already used up all 10gs but no way because of the number of times the internet has disconnected. Why aren't you fixing this Verizon?
Yeah my firmware same.
Which log are you checking - HBA or HBR and what specific wording? I had my HF installed a couple days ago and have had at least 2 disconnects each day (while I was online). I'd like to know how often it's occurring while I'm away from the computer. Too bad there's not a way to rollback an upgrade.
LOL i can't believe there letting new customers be installed with this happening. And btw it's the HBA log i am sure.
Can anyone give me a clue as to what exactly I should look for in the log? It's spitting out over 500 messages per day into the HBA log. I'm thinking these are probably them:
Nov 28 21:59:00 2012 System Log WAN LTE Forced IMS connection.
.
.
.
Nov 28 21:47:00 2012 System Log WAN LTE Forced IMS disconnection (0)
.
.
.
Nov 28 19:36:22 2012 System Log WAN LTE Forced IMS connection.
.
.
.
Nov 28 19:24:22 2012 System Log WAN LTE Forced IMS disconnection (0)
Nice to know someone thinks this is funny 
What are we suppost to whine ? that's not gonna help . It's hard to think there still selling HF when there is a major bug in the software. I was upset over this but i come to and said decmeber is it for me and canceling, HF was great not no more its up there with sat in my opinion now. I say that becayse this is what sat internet does lol.
This happens to me also. Seems like at least 2 or 3 times a day. I play online games mostly with this account and this Quality of Service is absolutely horrible. I'm hoping this gets fixed, or if not at least let us cancel our service. I didn't sign up for this.
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