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I have been using my jetpack with my ipad air now since december and have no trouble. now my jetpack does not recognize my ipad. why???

Bobe1151
Newbie
‎06-29-2014 10:55 AM


I have been using my jetpack with my ipad air now since december of 13.  Now ithe jetpack does not reconize my ipad air.  Why? and how do i correct?

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vzw_customer_support
Customer Service Rep
‎07-01-2014 11:00 AM

We definitely want to get you connecting again, Bobe1151. Are other devices able to connect to your Jetpack? Is your iPad Air able to connect to alternate WiFi sources? Do you get any error message on either device?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Bobe1151
Newbie
In response to vzw_customer_support
‎07-01-2014 11:30 AM

I'm back on. No problem

On Jul 1, 2014 1:00 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to Bobe1151
‎07-03-2014 12:37 PM

Fantastic, Bobe1151! Glad to hear you are back in business. Let us know if there is anything else we can do to be of assistance or http://bit.ly/yN1P80 .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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