Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I have been using my jetpack with my ipad air now since december and have no trouble. now my jetpack does not recognize my ipad. why???
Bobe1151
Member


I have been using my jetpack with my ipad air now since december of 13.  Now ithe jetpack does not reconize my ipad air.  Why? and how do i correct?

0 Likes
Re: I have been using my jetpack with my ipad air now since december and have no trouble.  now my jetpack does not recognize my ipad.  why???
vzw_customer_support
Customer Support

We definitely want to get you connecting again, Bobe1151. Are other devices able to connect to your Jetpack? Is your iPad Air able to connect to alternate WiFi sources? Do you get any error message on either device?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Re: I have been using my jetpack with my ipad air now since december and have no trouble. now my jetpack does not recognize my ipad. why???
Bobe1151
Member

I'm back on. No problem

On Jul 1, 2014 1:00 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: I have been using my jetpack with my ipad air now since december and have no trouble.  now my jetpack does not recognize my ipad.  why???
vzw_customer_support
Customer Support

Fantastic, Bobe1151! Glad to hear you are back in business. Let us know if there is anything else we can do to be of assistance or http://bit.ly/yN1P80 .

BrianP_VZW
Follow Us on Twitter @VZWSupport

0 Likes