I recently purchase a Network Extender. It has four blue lights, but when I make a call, the person can't hear me!!!!
Is your phone routing the call through the extender?
SouthernJo, Let's make sure your phone is connected properly! Blue lights are usually a good sign. LCan you please dial #48 on your handset to ensure you're connected http://vz.to/1BbtYmA? What message do you hear when doing so? We'll figure this out, together. TanishaS1_VZWFollow us on Twitter @VZWSupport
I did #48 as soon as I hooked it up and it does say I'm connected. However, when I unplugged the Extender, I still get the double tone like I'm connected.
Hello SouthernJo!Thanks for the information about your Extender. Let's try some troubleshooting. After unplugging the Extender and getting those beeps, do calls still go through? If not, do you get an error message? Please elaborate a little more for me, thanks!ChristinaB_VZWFollow us on Twitter @VZWSupport
Yes. Calls go through without the Extender plugged in. I only have one or
two bars without the extender. I get all five bars with the extender; the
calls go through but the person we're calling cannot hear us.
On Wed, Jan 21, 2015 at 10:24 PM, Verizon Wireless Customer Support <
Hi SouthernJo!Thanks for the information! Sorry you're experiencing these audio issues! Is this happening only in this scenario at home, or on every call? Have you tried using headphones or the speakerphone? ChristinaB_VZWFollow us on Twitter @VZWSupport
I spoke with three techs yesterday and they could not solve the problem. ’m waiting for a Network tech to call.
Oh wow. Let's see what else we can suggest to help out. I reviewed the thread, but did not see this info. What phone make/models are you using at home through the network extender?NicandroN_VZWFollow us on twitter @VZWSupport
We are using iPhone 6.
On Sunday, January 25, 2015, Verizon Wireless Customer Support <
Thank you for this detail, Southernjo. We appreciate it. Have you heard back from the network extender/tech team? Just in case, are your Roaming Settings active? Any difference if you go to Settings>Cellular>Roaming>Voice & Data set to on? NicandroN_VZWFollow us on twitter @VZWSupport
I have not heard from the Network people and now I'm travelling this week.
And my settings are for Voice Only. That what's the reps told me to do on
Friday.
On Mon, Jan 26, 2015 at 10:53 AM, Verizon Wireless Customer Support <
