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I want my money back!

If Verizon wants to charge for every mb we go over, why don't they charge per mb we use within our allowance? I don't use the full 5 gb, but it still costs the same. That's not fair considering the service is crap... too much internet traffic I constantly get disconnected, not to mention the outrageous 5 gb cap per month (especially for these devices meant for laptops/notebooks/desktops... when a plan half the price for phones has unlimited usage), and the built in bandwidth monitor that the Access Manager has is so delayed... and even the live monitor it has under tools doesn't keep a record for us to see.

I don't know what the new update of the Access Manager has, but I'm sure as [edit] not wasting my limited bandwidth to download a program they should have got right the first time... that they should supply to me through mail or an in-store pick-up.

Comments

unknown

You have 30 days to decide to keep it or cancel. Cancel if you're not happy.

xOriginalNinjax

So...you pay for an allowance, you don't use it, and you want money back...but if you go over, you don't want to be charged? So, if I sell you a gallon of milk, and it spoils before you finish it all, do you want me to give you part of your money back for what you bought? It doesn't work that way...sorry. And if you want more milk than that, then I'll have to charge you for it. It's how it works.

najach

No where did I say I don't want Verizon to abandon overage charges, I'm just saying they should charge for what people use... just as they charge for how far people go over. It should NOT be like buying a gallon of milk. I paid for 5 gb, so I should be able to use all of the 5 gb I paid for. I should be able to "rollover" my data allowance, and if not that, then Verizon should charge us for what we use. It's the least they could do to make up for the ridiculous price and tiny cap. I can't just switch and get a phone and data plan with them, either, 'cause I didn't technically buy a phone with them in the first place (even though my usb device has a sim card, is given a phone number and can send and receive text messages).

They already charge per mb for overages, and they should do so for allowances, too. It would save the customer a lot of money. But considering they changed the termination policies for new contract holders... wow... I'm glad I signed up before that happened; it's such a rip-off.

unknown

Apparently, you have never run a business. It's up to the people who run Verizon to decide what products to offer and what prices to charge and how to structure their pricing. They do that in view of their competitive situation and profit objectives. Then, as customers, it's up to us to decide if we want to buy their product. You had 30 days to make that decision. You should have cancelled and moved on. Verizon mobile broadband is designed and priced to be a secondary internet source for people who travel. It is not designed to be a primary internet source for gamers or people who need large amounts of broadband capacity. You should get cable or DSL for home use and use your Verizon mobile broadband account when you travel. If you don't have cable or DSL where you live, you're out of luck, but that's not Verizon's fault.

Deamorei

Actually some services providers do forward unused minutes/data. Something of interest is that Verizon is once again under investigation by the FCC for doubling their early termination fees to customers. Verizon's excuse is for the cost of devices. Well give us the option to pay full price for phones or MIFI's and allow us to cancel anytime we choose instead chaining a customer who is dissatisfied to a painful ETF! Verizon needs to watch the footing or they can have the same thing that happened to AT&T years ago happen to them. Here is is an excellent article about a guy challenging ISP'S about the huge myth of bandwidth hogs as a reason to put caps on people like us.

http://arstechnica.com/tech-policy/news/2009/12/bandwidth-hogs-dont-even-exist-says-analyst.ars

Zehan

Um, Verizon DOES let you purchase a phone at full retail without a contract, it just costs so much no one wants to pay the price. Do your homework.

sadie85

najach wrote:
I can't just switch and get a phone and data plan with them, either, 'cause I didn't technically buy a phone with them in the first place (even though my usb device has a sim card, is given a phone number and can send and receive text messages).

Yes you can. All you need is a Verizon phone and a phone call to customer service.

ef1165

Rollover would be a fine addition to Verizon. It is the only thing I miss about at&t

trawlerphil

I'm thinking about trying Verizon. We live in the boonies of eastern NC and I currently have HughesNet Satellite Service for $60/month. Their "fair access policy" is 200 megabytes per day. The 2AM to 6AM period is free if you like to stay up nights or have an intelligent download manager. If you violate the 200MB per day limit you go into "pergatory" (my word) for 24 hours and they clock you back to about half of dial-up speed.

We're planning on spending more time on our boat and RV so the Verizon broadband plan seems to make sense and I can live with the 5GB/month cap. I currently use just under 4GB/month according to HughesNet stats.

Bottom line is "quitcherbitchin", 5GB/month beats 200MB/day and pergatory hands down!

I would drop HughesNet like a $2 suitcase if I could get reasonable service (100KB) out here and be able to figure out how to share the broadband connection when at home.

unknown

Get a CradlePoint router to share the Verizon service. I have an MBR1000 that I use for both Charter cable and Verizon mobile broadband. I plug my USB760 directly into the router. I just received today a CradlePoint CTR350 for travel.

http://moremobileinternet.com/

unhappycust

i have the 760 usb modem, it is supposedly broadband, currently down loading at the whopping speed of 1.4 kps, i pay for broadband, i get [edit] speed. unfortunately i have a mac and no other provider has a compatible data card, my next computer will be a pc and i will not get verizon "broadband". please tell apple that the lousy service and lousy products verizon provides not only cost verizon a customer, but it cost apple a customer

{word filter avoidance}

unknown

There is obviously something wrong. My cable modem test around 6.mbps. My Verizon broadband around 3 mbps with a USB760.

unhappycust

INDEED THERE IS SOMETHING WRONG, AND VERIZON DOESNT SEEM TO CARE OR BE ABLE TO FIX THE PROBLEM. THUS THE PROBLEM. II WILL NOT BE PAYING A CONTRACT TERMINATION FEE EITHER, LET THEM TAKE ME TO COURT

tweaked21

Verizon, along with their 5GB usage cap is a steaming pile [edit].

For those of you that keep asking "how in the world can you go over 5GB... blah blah blah" - It's VERY simple to do, if you use the Internet. Internet means more than just "checking your email" and "browsing a couple of websites." It means a LOT more than just doing that. I can go over my 5G limit in less than a week, VERY easily. Heck, I'm right at the limit right this second and my limit rolled over on the 12th (it's now 16th), and I WILL be over in about a day or two.

For starters, I have my own business, which is run completely online. Therefore, when I work, I am online.I do a lot of file transferring (not download, but transferring files I have created). On top of that, I like to monitor my home and shop via live IP cameras that I have setup. While I am at home I use my primary Internet connection, which is Comcast Cable. Which by the way, I only pay $54/monthly for it, have never had a cap problem, and have a [edit] of a lot faster speeds with.

So why don't I just use Comcast and stop complaining about Verizon's 5GB cap? Simple, I am away from home a lot and require the use of the card. I cannot even use the card for what I purchased it for.

What they are doing is basically a "monopoly." For most of the places I travel to, Verizon happens to have the best signal strength (or only signal at all), which is what I need in order to run my business.

There are a lot of legitimate reasons why a 5GB cap on usage just simply isn't enough.It's not only made for old people checking their email. If you bought this card to just check your email, and you have a landline, you are not very bright. You should just pay for dial-up. That email message wont get to you any faster for $60 a month, if it does it will be by a matter of seconds.

{word filter avoidance}

{please keep your posts courteous}

unknown

Verizon mobile broadband is not designed to support your business. It is basically for use when traveling away from home.

tweaked21

It most certainly is designed to support my business! Along with whatever else I feel like using it for. Why do you think the other businesses use them? Why do you think the Government uses them? I highly doubt they use them to play puzzle games over the net.

The card is designed to give you Internet Access. I run my business off of the Internet, and I use the card when I am travelling and/or away from home. Aircard were primarily targeted AT BUSINESSES to start with.

In today's time, 5GB is nothing. 10 years ago is a different story, but this is 2009 not 1999. Just one of my computers at my home has 3TB of hard drive space - ONE COMPUTER! All it will take is for one major company to break out with another unlimited plan, then you will see Verizon follow. That's how it always works. I hate companys that follow trends like that, it shows how much they care about their customers - not at all.

I'm just going to buy out someones "Unlimited" plan and then I'll go out of my way to use the card as much as possible.

unknown

When I said "Verizon mobile broadband is not designed to support your business," I'm referring to the plan, not the device. You get 5 GB for $60. If you can run your business on that, have at it. Otherwise, stop complaining. By the way, if you buy someone's unlimited plan, good luck with the throttled speeds when you reach 5 GB. The Verizon plan IS NOT designed to do what you are trying to do. Get another cable or DSL provider to support your business.

keyboard

I feel the same way. i just ask a question about early termination. i think the that with paying for home verizon internet/verizon home phone/and verizon cell phone with unlimited internet. it was an awful deal so i shouldn't have done it. do you know anyone that discontinued the service? early termination fee of 175?

Zehan

The ETF is $175, minus $5 for each month you completed under contract.

Deamorei

People need to get their facts straight. Verizon who is under investigation recently doubled there ETF from 175 to 350. Secondly where in the contract does it impose any restrictions other then a crappy bandwidth allotment? Centennial Wireless has unlimited local data meaning you can use your cellular modem * NOT A PHONE* as a internet connection all day and all night. It just isn't as fast as Verizon. Hard to VOIP over a 256k dsl speed connection which was what i had via CW.

The plan was called local data access. TRULY unlimited. The only reason i switched to Verizion was because the speed is substantially better. I wanted to do more not less when subscribing to Verizon Mobile Broadband. Now i can just take my MIFI to a local WIFI hotspot and download until my moden burns out at no additional cost. Makes you wonder what these brainiacs are smoking sometimes.

I'm starting to see 1 year service contracts via other providers starting to pop up . I expect this to continue. I'm stuck for just under 2 years with Verizon and i can tell you this. The service i have is excellant but the amount of service we get for 65+ bucks a month is measley. I will not stay a paying customer just because the service alone is good. I will go for the best value for my dollar ultimately.

Oh btw when i'm mobile i don't pay nothing using hotspots at fast food restaurants , hotels etc , etc its free either WIFI or cable hook up. Yeah thats right i have no use for my MIFI when travelling. I don't need it. This argument that Verizon Mobile broadband is designed for the casual use traveler is pretty weak now adays. Again the rural user is getting raked atm. Tell me if i do MIFI it up with 5 users how long will my bandwidth last lol :smileywink: ?

unknown

ETF's for mobile broadband are $175 less $5 per month. I signed up for a one year plan. I don't know of any restrictions other than 5 GB per month. I use mine at our beach house, mother-in-law's house, and driving down the highway (with wife driving). Those are all hard to do with a wifi hotspot. Maybe you should check your facts.

http://b2b.vzw.com/broadband/bba_terms.html

Jagger-VzW

May I ask what we have attempted to rectify your situation? Additionally, Verizon Wireless will not have to "take you to court" they will simply ding your credit when/if you do not pay your early termination fee to the legally binding contract that you signed. I would like to ensure that this situation does not happen so please Private Message me and lets see if I cannot help solve your issue so everyone is happy.

yeeheecom

I have only one thing to say Road Runner 4G Mobile broadband and it is only $34.95 a month for unlimited bandwidth. Why can't verizon do this? Its like most companies these days, GREED. It will eventually be there downfall.

Zehan

It's because Road Runner has more bandwidth than Verizon, and since it's home service, they allocate bandwidth regionally, not nationally. Verizon has only so much bandwidth for the entire country, and because it's mobile, it costs more to maintain. This why you can get home phone service for $30 unlimited, but wireless plans cost more for a limited plan.

yeeheecom

"It's because Road Runner has more bandwidth than Verizon, and since it's home service, they allocate bandwidth regionally, not nationally. Verizon has only so much bandwidth for the entire country, and because it's mobile, it costs more to maintain. This why you can get home phone service for $30 unlimited, but wireless plans cost more for a limited plan."

{please keep your posts courteous} Road Runner has Mobile now and it is unlimited . You get a usb modem just like verizon offers and it is zooming fast. and it is only $34.95 a month. More bandwidth than verizon. lol what a joke. You don't have a clue what your talking about.

{edit}

Zehan

I'm sorry, my mistake. I was unaware Road Runner offered that service. If it's as great as you say it is, then I'm happy you found an alternative that works for you. Upon doing some research as you so politely suggested, I found that Road Runner does not offer service in all areas, and their speeds vary from place to place. In fact, when comparing Verizon's map to Time Warner's, Verizon has a much larger coverage area. With Time Warner, you will need to sign a 2-year contract with an activation fee just like Verizon. Also, in order to be able to have Roadrunner mobile broadband, you must be subscribed to one of Time Warner's home services, and they DO NOT have service in all areas, as our rural friends will tell you. So, for where you can use it and IF you happen to have home service with them, Time Warner's mobile broadband seems like a good solution. Although, I like a larger coverage area, and once you factor in the cost of the home services, the cheaper Roadrunner rate suddenly seems to be rather expensive.... Thanks for telling me to do some research; I think I'll stay with Verizon. They're developing their own 4G network anyway. {please keep your posts courteous}

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