I want my money back!

[najach]

If Verizon wants to charge for every mb we go over, why don't they charge per mb we use within our allowance? I don't use the full 5 gb, but it still costs the same. That's not fair considering the service is crap... too much internet traffic I constantly get disconnected, not to mention the outrageous 5 gb cap per month (especially for these devices meant for laptops/notebooks/desktops... when a plan half the price for phones has unlimited usage), and the built in bandwidth monitor that the Access Manager has is so delayed... and even the live monitor it has under tools doesn't keep a record for us to see.

I don't know what the new update of the Access Manager has, but I'm sure as [edit] not wasting my limited bandwidth to download a program they should have got right the first time... that they should supply to me through mail or an in-store pick-up.

[#2]

You have 30 days to decide to keep it or cancel.  Cancel if you're not happy.

[xOriginalNinjax]

So...you pay for an allowance, you don't use it, and you want money back...but if you go over, you don't want to be charged? So, if I sell you a gallon of milk, and it spoils before you finish it all, do you want me to give you part of your money back for what you bought? It doesn't work that way...sorry. And if you want more milk than that, then I'll have to charge you for it. It's how it works.

[najach]

No where did I say I don't want Verizon to abandon overage charges, I'm just saying they should charge for what people use... just as they charge for how far people go over. It should NOT be like buying a gallon of milk. I paid for 5 gb, so I should be able to use all of the 5 gb I paid for. I should be able to "rollover" my data allowance, and if not that, then Verizon should charge us for what we use. It's the least they could do to make up for the ridiculous price and tiny cap. I can't just switch and get a phone and data plan with them, either, 'cause I didn't technically buy a phone with them in the first place (even though my usb device has a sim card, is given a phone number and can send and receive text messages).

They already charge per mb for overages, and they should do so for allowances, too. It would save the customer a lot of money. But considering they changed the termination policies for new contract holders... wow... I'm glad I signed up before that happened; it's such a rip-off.

[#5]

Apparently, you have never run a business.  It's up to the people who run Verizon to decide what products to offer and what prices to charge and how to structure their pricing.  They do that in view of their competitive situation and profit objectives.  Then, as customers, it's up to us to decide if we want to buy their product.  You had 30 days to make that decision.  You should have cancelled and moved on.  Verizon mobile broadband is designed and priced to be a secondary internet source for people who travel.  It is not designed to be a primary internet source for gamers or people who need large amounts of broadband capacity.  You should get cable or DSL for home use and use your Verizon mobile broadband account when you travel.  If you don't have cable or DSL where you live, you're out of luck, but that's not Verizon's fault.

[Deamorei]

Actually some services providers do forward unused minutes/data. Something of interest is that Verizon is once again under investigation by the FCC for doubling their early termination fees to customers. Verizon's excuse is for the cost of devices. Well give us the option to pay full price for phones or MIFI's and allow us to cancel anytime we choose instead chaining a customer who is dissatisfied to a painful ETF! Verizon needs to watch the footing or they can have the same thing that happened to AT&T years ago happen to them.  Here is is an excellent article about a guy challenging ISP'S about the huge myth of bandwidth hogs as a reason to put caps on people like us.

http://arstechnica.com/tech-policy/news/2009/12/bandwidth-hogs-dont-even-exist-says-analyst.ars

[Zehan]

Um, Verizon DOES let you purchase a phone at full retail without a contract, it just costs so much no one wants to pay the price. Do your homework.

[sadie85]

---

najach wrote:

 I can't just switch and get a phone and data plan with them, either, 'cause I didn't technically buy a phone with them in the first place (even though my usb device has a sim card, is given a phone number and can send and receive text messages).

---

Yes you can. All you need is a Verizon phone and a phone call to customer service.

[ef1165]

Rollover would be a fine addition to Verizon. It is the only thing I miss about at&t

[trawlerphil]

I'm thinking about trying Verizon.  We live in the boonies of eastern NC and I currently have HughesNet Satellite Service for $60/month.  Their "fair access policy" is 200 megabytes per day.  The 2AM to 6AM period is free if you like to stay up nights or have an intelligent download manager. If you violate the 200MB per day limit you go into "pergatory" (my word) for 24 hours and they clock you back to about half of dial-up speed.

We're planning on spending more time on our boat and RV so the Verizon broadband plan seems to make sense and I can live with the 5GB/month cap.  I currently use just under 4GB/month according to HughesNet stats.

Bottom line is "quitcherbitchin", 5GB/month beats 200MB/day and pergatory hands down!

I would drop HughesNet like a $2 suitcase if I could get reasonable service (100KB) out here and be able to figure out how to share the broadband connection when at home.

[#11]

Get a CradlePoint router to share the Verizon service.  I have an MBR1000 that I use for both Charter cable and Verizon mobile broadband.  I plug my USB760 directly into the router.  I just received today a CradlePoint CTR350 for travel.

http://moremobileinternet.com/

[unhappycust]

i have the 760 usb modem, it is supposedly broadband, currently down loading at the whopping speed of 1.4 kps, i pay for broadband, i get [edit] speed.  unfortunately i have a mac and no other provider has a compatible data card, my next computer will be a pc and i will not get verizon "broadband".   please tell apple that the lousy service and lousy products verizon provides not only cost verizon a customer, but it cost apple a customer

{word filter avoidance}

[#13]

There is obviously something wrong.  My cable modem test around 6.mbps.  My Verizon broadband around 3 mbps with a USB760.

[unhappycust]

INDEED THERE IS SOMETHING WRONG, AND VERIZON DOESNT SEEM TO CARE OR BE ABLE TO FIX THE PROBLEM.  THUS THE PROBLEM.  II WILL NOT BE PAYING A CONTRACT TERMINATION FEE EITHER, LET THEM TAKE ME TO COURT

[Jagger-VzW]

May I ask what we have attempted to rectify your situation?  Additionally, Verizon Wireless will not have to "take you to court" they will simply ding your credit when/if you do not pay your early termination fee to the legally binding contract that you signed.  I would like to ensure that this situation does not happen so please Private Message me and lets see if I cannot help solve your issue so everyone is happy. 

[Deamorei]

Verizon sales clerks sold me the Mifi-2200. They didn't tell me you couldn't keep it connected to my home PC to do so which doesn't matter. The max use on a charge is 4 hours. I do like most just leave it plugged in and Ethernet connect my other computers to my main machine ala not using it as WIFI. Kinda pointless to have a limited WIFI connection ie time limit.  I could do the same on my laptop but I just use the internal wireless card that came with it when mobile. As far as mobile data use. I probably know one in 100 friends that use the web on their phone. Most of them don't even own laptops unless its their main home machine.. They call and text mainly like I do on my pre paid Tracfone with their own phones.

One of the biggest arguments of wireless broadband caps is people don't have an idea of how much they use. If they did they never would of signed up for 2 years on a limited use plan. We've been unlimited for over 20 years now. We've seen the web go from 14.4k  to what it is now. Again the large subscriber base that is directly affected is the rural user. Verizon knows and wants all this client base they can sink their teeth into. Hey you can't blame a business for wanting to expand but with that expansion you better be able to cover your expenses. Who cares about a 1mbps download rate or 100mbps up and down rate if you can't use it as a customer to your advantage. Having caps means we can't use our service to OUR advantage. This really goes for all providers who impose 5GB caps..

So now Verizon is throwing the dog a bone saying you can use WIFI hotspots at certain location for free with your mobile broadband plan. Guess what I don't need any plan at all ot use most WIFI hotpots I know of. As long as I'm in range I have a network connection to the web via my wireless card.. So tell me how they added value to my plan? Verizon got where it is because of once good deals and services.  They have huge profits and one if not the biggest cash cows of them all  is mobile broadband. Yes Mobile Broadband especially capped is a big cash cow.

I can burn 25mb and hour easy doing some casual surfing. Add on the wife, a kid or two and you could eat up 100mb and hour easy without any major downloading. Your daily limit per say is 166.6 mb a day on a 5GB plan. Now that I have a rough idea on consumption which I never had to worry about before I think a fair amount of data for the price we pay would be about 25GB a month limit. Me and my family would probably never use 15GB a month. Probably closer to 10GB if I did any serious downloading. Just the two of us now.

If people knew how much 5GB per data would get them prior to signing instead of listening to sales reps say that " It would be almost impossible for you to exceed the monthly cap as a sales pitch they would never sign on. Now that people are beginning to realize how little it is they are not happy. What would happen if Verizon offered a 90 day program that allowed return of the phone , etc etc and account cancellation with no penalty? They would go bankrupt. As it stands I'm looking for the first mobile broadband company that has either unlimited or much higher caps. Paying  175 bucks for an ETF is a measly price to pay considering I don't have to babysit my connection daily.

[tweaked21]

Verizon, along with their 5GB usage cap is a steaming pile [edit].

For those of you that keep asking "how in the world can you go over 5GB... blah blah blah" - It's VERY simple to do, if you use the Internet. Internet means more than just "checking your email" and "browsing a couple of websites." It means a LOT more than just doing that. I can go over my 5G limit in less than a week, VERY easily. Heck, I'm right at the limit right this second and my limit rolled over on the 12th (it's now 16th), and I WILL be over in about a day or two.

For starters, I have my own business, which is run completely online. Therefore, when I work, I am online.I do a lot of file transferring (not download, but transferring files I have created). On top of that, I like to monitor my home and shop via live IP cameras that I have setup. While I am at home I use my primary Internet connection, which is Comcast Cable. Which by the way, I only pay $54/monthly for it, have never had a cap problem, and have a [edit] of  a lot faster speeds with.

So why don't I just use Comcast and stop complaining about Verizon's 5GB cap? Simple, I am away from home a lot and require the use of the card. I cannot even use the card for what I purchased it for.

What they are doing is basically a "monopoly." For most of the places I travel to, Verizon happens to have the best signal strength (or only signal at all), which is what I need in order to run my business.

There are a lot of legitimate reasons why a 5GB cap on usage just simply isn't enough.It's not only made for old people checking their email. If you bought this card to just check your email, and you have a landline, you are not very bright. You should just pay for dial-up. That email message wont get to you any faster for $60 a month, if it does it will be by a matter of seconds.

{word filter avoidance}

{please keep your posts courteous}

[#18]

Verizon mobile broadband is not designed to support your business.  It is basically for use when traveling away from home.

[tweaked21]

It most certainly is designed to support my business! Along with whatever else I feel like using it for. Why do you think the other businesses use them? Why do you think the Government uses them? I highly doubt they use them to play puzzle games over the net.

The card is designed to give you Internet Access. I run my business off of the Internet, and I use the card when I am travelling and/or away from home. Aircard were primarily targeted AT BUSINESSES to start with.

In today's time, 5GB is nothing. 10 years ago is a different story, but this is 2009 not 1999. Just one of my computers at my home has 3TB of hard drive space - ONE COMPUTER! All it will take is for one major company to break out with another unlimited plan, then you will see Verizon follow. That's how it always works. I hate companys that follow trends like that, it shows how much they care about their customers - not at all.

I'm just going to buy out someones "Unlimited" plan and then I'll go out of my way to use the card as much as possible.

[#20]

When I said "Verizon mobile broadband is not designed to support your business," I'm referring to the plan, not the device.  You get 5 GB for $60.  If you can run your business on that, have at it.  Otherwise, stop complaining.  By the way, if you buy someone's unlimited plan, good luck with the throttled speeds when you reach 5 GB.  The Verizon plan IS NOT designed to do what you are trying to do.  Get another cable or DSL provider to support your business.

[keyboard]

I feel the same way.  i just ask a question about early termination.  i think the that with paying for home verizon internet/verizon home phone/and verizon cell phone with unlimited internet.  it was an awful deal so i shouldn't have done it.  do you know anyone that discontinued the service? early termination fee of 175?