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Jetpack 4620 performance problems

billgr0248
Newbie
‎03-02-2015 10:44 AM

We use our 4620 Jetpack as our internet portal for our Macbook Pro & with 2 iPhones both while at home and on the road.  We are currently at a large RV park in Mesa AZ and I find our response time getting worse and worse.  I am now often getting bumped back to 3G and having to reset the 4620 weekly or more often.  The response has gotten so bad that we find we can get quicker results with the parks grossly overtaxed wifi system than waiting for the jetpack.

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John_Getzke
Champion - Level 1
‎03-02-2015 01:24 PM

Try performing what is known as a Site Survey to help you determine if the problem is service or hardware related to the Jetpack.

Perform a site survey:

http://3gstore.com/page/13_will_an_antenna_help_me.html

For example, if the signal is good but the Jetpack performs poorly that would suggest a hardware or local WiFi problem.  If the signal is bad then that would suggest a service issue in that area and would be easily solved with antennas or relocating to a different spot.

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John_Getzke
Champion - Level 1
‎03-02-2015 01:24 PM

Try performing what is known as a Site Survey to help you determine if the problem is service or hardware related to the Jetpack.

Perform a site survey:

http://3gstore.com/page/13_will_an_antenna_help_me.html

For example, if the signal is good but the Jetpack performs poorly that would suggest a hardware or local WiFi problem.  If the signal is bad then that would suggest a service issue in that area and would be easily solved with antennas or relocating to a different spot.

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