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Laptop Bluetooth interfering with VZAccess Manager and USB Modem
Wyld
Newbie
A couple of weeks ago, my USB modem that i've used without issue for a year all of a sudden stopped working. It's a verzion UM150 usb card, the comp recognised the card and VZAccess Manager seemed to be loading fine, but the connect button was not able to be pushed.

So after troubleshooting with verzion for a while they couldn't fix it and posted me a new UM175 usb modem. After re-installing drivers and VZAccess Manager, VZAccess Manager won't recognise the modem during the installation process even though its working and the computer recognizes it.

Stumped i spoke to a friend who works with verizon and he mentioned that sometimes bluetooth can interfere with with VZAccess Manager. Then it occurred to me right before the issue started i brought a cheap set of speakers, which after got them home i noticed had bluetooth capabilities, so i played for 5mins trying to get it to work via bluetooth, i was unsuccessful but i'm sure i changed some settings, and before this i'd not used any bluetooth with the computer.

Also today i tried opening Excel (again haven;t used this since trying to use the bluetooth speakers) and it has a critical error and closes every time, but if i turn off my wireless switch, which also turns off bluetooth, it opens fine, then i can turn the wireless back on.

I'm generally good a problem solving on computers with this stuff and have tried a few of the typical fixes that i can think of but this has me stumped. Never really used bluetooth before though..

Laptop is a Gateway P-6831FX, Running on Vista Home Premium 32 bit Service Pack 2

Any and all suggestions will be a great help..

Is there a way to turn off/Disable bluetooth completely? i never use it.
(Looked in BIOS didn't see it in there) I've gone to bluetooth options and reset to default, no luck..

Would reverting to a system back up work? if i can find one

Thanks in advance...

Carl
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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
dave1812
Contributor
To turn off BT services go to the start button, run, type "services.msc" [Enter].  A window will come up with services in alphabetical order.  Bluetooth services won't be far down the list. :smileyhappy:  Turn it OFF by disabling it.
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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
Wyld
Newbie

Thanks for the response.

 

Bluetooth support services is now all shut down, afterwards i rebooted and re-installed drivers and VZAccess.

 

 

but both problems continue.

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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
LukeTech
Contributor
Try disabling the Bluetooth radio in the device manager or inside the Bluetooth settings application. The latter could be in the Control Panels or in the Program Files.
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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
Wyld
Newbie

Gave that a try.

 

I don't see any Bluetooth Radio in device manager at all.. don't see any bluetooth in there in fact.

 

and there doesn't seem to be any option to disable in Bluetooth settings.

 

However when i try to change some other settings in there i get an error.

 

 

 

Bluetooth Service Error

 

An Error occurred while Windows was saving your settings. The

Bluetooth device might be unplugged.

 

Settings were not saved.

 

 

 

Maybe my bluetooth adapter has gone bad??

 

 

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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
blackwidowinsc
Contributor
  • GeekSquad or 1800Gateway
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Re: Laptop Bluetooth interfering with VZAccess Manager and USB Modem
markshand
Newbie
I'm having exactly the same problems. The first time it happened it was a problem with Norton 360, even though the program was 'allowed' in Norton the program would not 'see' the usb card. I had to uninstall both norton and VZ access manager, reinstall VZ first then Norton. It worked fine for a while but have had the problem two other times - I getting tired of this - it's not worth all the problems so I'm going to dump the UM175.
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