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Mifi device

I've seen lots of discussions about this device and read lots of reviews. I've had it for almost a year now and have spent many hours- 16 to 20 total probably on the phone with Verizon support and messing about with the device. Verizon has replaced it three times.

Bottom line is that the device is so buggy and unreliable, not to mention slow, that it is a very poor choice. I'm sorry we got involved in this contract and would cancel immediately if Verizon had the grace to admit they are not providing what was advertised.

As it is Verizon is more than willing to waste our time while collecting on the contract until the end of the term.

That is my view after considerable time spent trying to work out a solution with Verizon.

What do you other users think?

Verizon, do you have the honesty to admit you sold a poor solution and cancel this one sided deal?

Roy Lambertson

Comments

dave01

which mifi device do you have?

RoyF

Model NOV4510TVL.

Verizon_Support

Hello RoyF,

I am so sorry the device has not performed as you expected. We want you to love the products and services you use! Do you find you have issues in a certain area? Does the device not connect, or is it slow speeds? If so, what kind of speeds are you experiencing? I look forward to hearing back from you. I want your services to work properly!

Katie H

VZW Support

Follow us on Twitter @VZWSupport

RoyF

Katie thanks for your note. I’ve been through this so many times with this device that I am thoroughly discouraged. The device is slow and drops connections frequently. I’m using it mainly in our home. Cell phone reception is fine there, quite good in fact. This is the third device I’ve had, and I’ve spent a lot of time on the phone with Verizon support. I think the least Verizon should do is allow me to return the device and release me from the contract. I’m not interested in going through any more agony with support or replacing the device or upgrading software as I have spent so much time already on the device. If Verizon isn’t willing to give relief I’ll just limp along with it until the contract is over and look elsewhere for internet access.

I’m a long time user of technology (had my first PC in 1983). I own (through our company) a server and 6 workstations, we have 3 smartphones on our company Verizon account, I wrote our companies webpage (using html, css and php, not from a prepackaged template), I use Facebook, Constant Contact, and many other web services. Long story short I’m pretty savvy when it comes to technology, and I know bad equipment and service when I see it.

It’s a shame that Verizon delivers such poor customer service. The right thing to have done was to release me from this contract. The equipment and service is not what is advertised and I have devoted to much valuable time to trying to get it corrected.

Thanks for your consideration.

Roy Lambertson

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