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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Network Extender - Extended Enhanced Services Area - what's the deal??
fishintheobx
Newbie

We have 3 Blackberry's in our family, but unfortunately live in an "Extended Enhanced Services" area.  We are about 20 miles from VZW coverage and US Cellular is the only carrier in our area.  We went with VZW because we travel and company does not work with USC.  But our service comes and goes, one day 4 bars, the next you can barely make a call (I've heard US Cellular monkeys with the towers around here quite a bit).  When I heard about the Network Extender coming out it seemed like a dream come true because we have awesome internet bandwidth.  And then the deal-breaker...it's not available in "Extended Enhanced Services" area.

 

This is one decision I don't understand and am frankly irritated with.  I can understand the GPS feature preventing out-of-country usage, but anywhere in North America should not be an issue.  I've put up with the locked-down phones, lack of features, and other restrictions....but some decisions this carrier makes seem to be absent of a brain.  I mean seriously, you bring out a device that improves reception, but you limit it to only being used in the areas where you have the best reception.

 

Has anyone used the Network Extender in an Extended Enhanced Services area?  And are there any plans to open the device up to other areas?  I've actually had an offer to take the thing home and try it out, but don't want them to just shut it down someday because of some rule.  VZW would make a nice chunk of change from my family alone with the sale, upgraded plan minutes, increased usage, etc.

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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
upnorth
Contributor
I was told by a VZW store that use of the extender is limited to VZW-licensed areas, which would generally exclude the extended enhanced services area. I have VZW service in Minneapolis but have a cabin in an Alltel area in northern Wisconsin. The cabin has virtually no signal strength due to the terrain. The Alltel areas still show as extended enhanced even though VZW has acquired Alltel. I have not been able get an answer as to whether the extender will work at the cabin or the schedule for converting the network in that area to VZW.
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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
bkllc
Newbie
I would take one home and try it.... they work very well in areas that have little to no signal... Really, how is it different being in a valley, behind a mountain getting no signal or being in an extended area... You can return it.
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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
fishintheobx
Newbie

Yeah...actually had the sales person I deal with at the VZW store tell me to take it home and try it out.  I thought I had read somewhere that the GPS feature actually prevents the device from being used outside of the service area (i.e.: outside of US, etc.).  I would just hate to get the thing, have it work great for 3 months, then have to place a service call only to be told "sorry pal...you're not in an authorized area".

 

When I signed up for service, bought phones, and pay bills, VZW sees my zipcode each time.  So regardless of coverage, they've had no problem taking my money and providing a service up to now!

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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
upnorth
Contributor
If they sold you service at that address, you have a strong case for being in an authorized area. They won't sell service in the ZIP code where I want to use it. Perhaps VZW is licensed in your area but doesn't have a tower that reaches your house. 
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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
rjann1000
Newbie

I am in Isanti Minnesota and since the conversions and merger with Alltell I have no bars or voice service at my home. I went to verizon 3 years ago because I get service in Grand Marais and in Isanti. I have a wireless modem and family plan and it costs me a lot of money. I have called the last 5 days numerous times and can't get a clear answer. They told me it was my phone, so I went to the Verizon store and bought a brand new phone and the same thing.

 

I got rid of my land line because I didn't need a dial up modem and the cost of maintaining both.

No I am reallly frustrated and have gotten no satisfaction from Verizon.

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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
wat
Enthusiast

I purchased a network extender for use in our vacation home which is in an "enhanced service area".  The coverage there is weak and is via Alltel (I know Alltel is merging with Verizon, but for now they are operating as two separate companies).  I plugged the extender into my router which is connected to a DSL line.  The GPS signal was almost immediately found.  All the lights turned blue except the system light which flashed red.  It never turned solid blue.  I called Verizon (twice).  Was told to wait two more hours.  It still was flashing red.  On my final Verizon call I was told the extender would NOT work in Alltel territory.

 

So it is going back.  Frustrating.  

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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
ColdnFrosty
Newbie
Yeah, I'd argue the point with them that Upnorth made. If they are selling you service at your home, then they should be able to enable the Extender's use at your home. I'm on a BlackBerry and the extender is great. I can now actually use the BB at home (and all its features), where before I could not.
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Re: Network Extender - Extended Enhanced Services Area - what's the deal??
ColdnFrosty
Newbie
As of June 1, Verizon has started to assimilate Alltel customers, so you might not have long to wait. 
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