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Network Extender Help!!!
FraggleJam
Newbie
‎07-13-2015 07:19 PM

I just purchased a Samsung network extender to use with our iPhone 6's and the system light is blinking red, the GPS light is solid magenta, and the Power/Wan lights are solid blue.  I am stuck in a Catch 22.  I can't fix the network extender because I can't hold a call to Verizon to troubleshoot the network extender that I need to make calls!!  Pretty frustrated right now.

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Re: Network Extender Help!!!
vzw_customer_support
Customer Service Rep
‎07-13-2015 08:06 PM

FraggleJam,

We want to make sure that you are able to get the most out of your Network Extender. There are some very specific steps to try when troubleshooting a Network Extender. This link will walk you through all of the steps to try for all of the lights that you are seeing: http://vz.to/1M7iok0. Please try those steps and then let us know the results.


ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Network Extender Help!!!
Snn5
Legend
‎07-13-2015 07:41 PM

GPS is waiting on a lock.  Could take several hours.  Make sure to be in a southwest facing window with extension cable to GPS module.

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Re: Network Extender Help!!!
vzw_customer_support
Customer Service Rep
‎07-13-2015 08:06 PM

FraggleJam,

We want to make sure that you are able to get the most out of your Network Extender. There are some very specific steps to try when troubleshooting a Network Extender. This link will walk you through all of the steps to try for all of the lights that you are seeing: http://vz.to/1M7iok0. Please try those steps and then let us know the results.


ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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