Network Extender Help!!!

[FraggleJam]

I just purchased a Samsung network extender to use with our iPhone 6's and the system light is blinking red, the GPS light is solid magenta, and the Power/Wan lights are solid blue.  I am stuck in a Catch 22.  I can't fix the network extender because I can't hold a call to Verizon to troubleshoot the network extender that I need to make calls!!  Pretty frustrated right now.

[Snn5]

GPS is waiting on a lock.  Could take several hours.  Make sure to be in a southwest facing window with extension cable to GPS module.

[vzw_customer_support · Accepted solution]

FraggleJam,

We want to make sure that you are able to get the most out of your Network Extender. There are some very specific steps to try when troubleshooting a Network Extender. This link will walk you through all of the steps to try for all of the lights that you are seeing: http://vz.to/1M7iok0. Please try those steps and then let us know the results.

ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!