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Network Extender issue
ADog
Member

I bought a network extender for my home.  It's hooked to an Apple Time Capsule wi-fi router.  I also have a land line (non-Verizon) and DSL service.  With the land line, we use cordless phones (DECT 6.0).

 

The network extender definitely boosted the cell signal in the house.  But here's the issue:  when someone is on a cell phone call and the land line phone rings, it causes the cell phone signal to cut out (during the ring), then disconnects the cell call entirely (even if you don't answer the land line phone).  The opposite occurs as well (can't use both cell and land line at the same time).

 

Verizon tech support has opened a "case" (aka a "black hole").

 

Anyone have suggestions? 

Tags (2)
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Re: Network Extender issue
Brothergrim
Sr. Member
The land line runs over the dsl. But does the landline ringing discounnect your dsl. As your network extended conects via your highspeed. That i the only thing that come to mind that could affect that.
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Re: Network Extender issue
ADog
Member
Yes, it does...at least temporarily until the DSL modem resets itself.
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Re: Network Extender issue
Brothergrim
Sr. Member

I would then say that would be verizon landline issue. And that is where I exit as I dont know that side of the company. Hopefully one of wireline techs will have an answer for you.

 

Gl

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Re: Network Extender issue
ColdnFrosty
Member
I've gotta believe that is going to be a simple fix. Keep us informed as to what the solution is from Verizon!
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Re: Network Extender issue
ADog
Member
My landline is with AT&T, and was necessitated because of the security system in our home.  Apparently, the problem was interference between the DSL and the security system.  The AT&T DSL technician knew what the problem was before he knocked on the front door (because of the security sign in the front), and he installed a different filter on the outside of the house (about 30 seconds) which fixed the problem and boosted my broadband speeds significantly.  Yaaahoo!
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