New Jetpack Connecting Yesterday Not Today

mwb_1953 · ‎08-01-2014

I borrowed the loaner jetpack from Verizon. Connected to both Samsung tablet and pc running Vista. I bought one yesterday and brought it home. The pc and tablet both connected fine. This morning the pc will not connect; however, the tablet will with no problem. The error message that I get is: windows did not receive any response from wireless router or access pt. The pc will connect to a dial-up connection and other wifi connections. I have rebooted both jetpack and pc, and I don't know what to do.

vzw_customer_support · ‎08-03-2014

I appreciate you trying the reboot already, mwb_1953. Which model Jetpack did you purchase? Was the Jetpack you borrowed the same model as your new Jetpack?

JenniferH_VZW
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mwb_1953 · ‎08-03-2014

It is Model mhs291lvwq. It is not exactly the same model I borrowed; however, it did connect the first night I brought it home. The nect morning it would not connect. My pc can see the jetpack but says doesn't get a response when trying to connect. I have restored the computer back to a pointwhen it didconnect, disabled my firewall, security, and still thesameerror message.

vzw_customer_support · ‎08-05-2014

Let's get this issue resolved pronto mwb_1953! Do a factory reset http://vz.to/UTifbL to the device and test.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

mwb_1953 · ‎08-07-2014

This was just resolved today. The jetback had blocked the laptop. I do not know how this happened since we had the jetpack less than 12 hours. I just learned today how to go into my.jetpack to block and unblock connections. Would the factory reset have taken care of this problem?

John_Getzke · ‎08-08-2014

That's odd, I'm not aware of any Jetpacks that automatically block connections like this. Perhaps there is a problem with this specific model that has not been brought to our attention.

Normally I would say yes, a factory reset should clear out the list of blocked devices on a Jetpack. If not then there is a bigger problem at hand and the Jetpack should get swapped out under its warranty.