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New Jetpack Connecting Yesterday Not Today

mwb_1953

I borrowed the loaner jetpack from Verizon. Connected to both Samsung tablet and pc running Vista. I bought one yesterday and brought it home. The pc and tablet both connected fine. This morning the pc will not connect; however, the tablet will with no problem. The error message that I get is: windows did not receive any response from wireless router or access pt. The pc will connect to a dial-up connection and other wifi connections. I have rebooted both jetpack and pc, and I don't know what to do.

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Verizon_Support

I appreciate you trying the reboot already, mwb_1953. Which model Jetpack did you purchase? Was the Jetpack you borrowed the same model as your new Jetpack?

JenniferH_VZW

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mwb_1953

It is Model mhs291lvwq. It is not exactly the same model I borrowed; however, it did connect the first night I brought it home. The nect morning it would not connect. My pc can see the jetpack but says doesn't get a response when trying to connect. I have restored the computer back to a pointwhen it didconnect, disabled my firewall, security, and still thesameerror message.

Verizon_Support

Let's get this issue resolved pronto mwb_1953! Do a factory reset http://vz.to/UTifbL to the device and test.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

mwb_1953

This was just resolved today. The jetback had blocked the laptop. I do not know how this happened since we had the jetpack less than 12 hours. I just learned today how to go into my.jetpack to block and unblock connections. Would the factory reset have taken care of this problem?

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