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No GPS lock, please help?
Badtemp
Member

I bought this extender and am getting Power and WAN. GPS is solid purple and SYS is fast-blink red. Have powered off/on 10+ times, put GPS extender outside of my house, etc. No luck. There is no cell reception inside my house, which is why I bought this - so I wouldn't have to stand on back porch in New England winter to make a phone call.

Suggestions?

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Re: No GPS lock, please help?
John_Getzke
Leader
Leader

If the GPS LED is solid magenta while the SYS LED is blinking red then there is a failure condition.

Contact VZW for replacement or warranty support options. They may have to send you a new one.

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Re: No GPS lock, please help?
John_Getzke
Leader
Leader

More info in the User Guide for LED light codes on page 5 (page 7 of the PDF)

http://www.verizonwireless.com/dam/support/pdf/network_extender_user_manual.pdf

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Re: No GPS lock, please help?
vzw_customer_support
Customer Support

Badtemp,

We always want for you to have the coverage you need at home. Let’s make sure we get the network extender to work as it should. Have you ever been able to use the network extender? I see that John Getzke has provided you with the user guide. Were you able to take a look at that? Also, please have your home internet provider check the ports. Here is a list http://vz.to/1mghFmR they can go off of. Here is also a helpful video http://vz.to/1KRHX9R as well. Please let me know if you run into any other obstacles.
 

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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