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UM175 Crashes HP DV7 4060US with Windows 7 When Click Connect Button

p1cfl01

Hi,

Specs:

Verizon UM175 USB Aircard

HP DV7 4060US - AMD Phenom II Triple-Core Mobile Processor N830

Windows 7 Home Edition

4 GB memory

Issue:

I have been trying to find a solution to this for weeks and I still can't find the root cause. Here are some of the different scenarios that I've already tried and still crashes.

1. Download the latest 7.2.1 (2420b), result crashes the laptop once the connect radio button is clicked.

2. Saw forum suggestion to use old version of VZaccess Manager 6.10.10 and let the install fail, then install the drivers with backward XP compatible, result still crashes the laptop.

I've searched all kinds of forum and found nothing other then item 2 used and it fixes most folks issue but not me. I did find a post that said the person thinks it's the AMD processor which the post did not continue with a solution. So I'm think if anyone knows that the processor is indeed an issue with UM175.

Thanks in advance for any assistance on this.

Comments

p1cfl01

Come on, give me a little help here. Any VZW guys would like to give it a try?

KellyW_VZW

Hello,

First, I recommend uninstalling all versions of the VZ Access Manager that you may have installed on your device. Next, I encourage you to view the System Requirements page for our VZ Access Manager application, which can be found at the link below:

System Requirements

Reboot your computer and download and install the correct VZ Access Manager software. Based on the description that you gave, the software version that you need for your Windows 7 operating system can be found at the link below:

Verizon Wireless UM175 7.2.1 (2420b)1,4,

If you are still having any trouble, please feel free to post a reply.

Thank you.

KellyW@VZWSupport

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