USB Modem not working with MS7

dtinker12 · ‎12-29-2009

We just recently purchased a new laptop with MS 7 on it and cannot get the USB modem to work. It has been taken to the local Verizon store and they stated they could not fix it. HMMM

Is there not a patch or driver for MS7?

dtinker12 · ‎12-29-2009

Should be noted as Windows 7

khalv · ‎12-29-2009

Glad I am not the only person Verizon didn't bother to tell that this modem does not work with my brand new computer!! I have been on the Micrsoft Windows searching for a driver update to make this work. NO luck. Anyone find anything that works? The device works great on my ancient desktop but I REALLY need it to work with my laptop so I can be mobile!!

mikek73 · ‎01-04-2010

I also can not get my USB modem to work on my new laptop. It did work on a friends laptop that had windows 7, so it must be some settings. My computer is an HP Pavilion. The problem that I have is when VZ Access attempts to detect my device (unable to detect device). I had called about this and they had no idea why it doesn't work. This may be an issue with something from HP instead of Windows 7.

majord · ‎01-04-2010

I am also having a significant problem with my USB760 and HP Pavilion Entertainment PC with Windows 7 Home Premium. VZAccess installs from the device, but then the device is not detected by the access manager. When I remove the device and re-insert it, the device does not recognize that the app has already been installed. Reinstalling does no good. I wait for over five minutes and the device is not detected. I do not know where to go from here.

DavidVairin · ‎01-18-2010

Sounds like I'm not the only one with this problem. I have spoken with the Verizon Rep for hours and they don't know what is wrong. I bought a new HP laptop Windows 7, 64-bit, i7 processor and the UMW190. Nothing seems to work. I even went and got a new UMW190 and that one didn't work. I had geek squad take a look and they didn't know.

I even restore my laptop back to factory image thinking I had installed something. Has anyone figured out what settings need to be changed for this to work. I can get it to work on my other XP desktop without a problem.

Help!!!

kenrbnsn · ‎01-29-2010

I have the same problem on a new Dell laptop running Windows 7, which I had to buy when the disk on my old XP laptop went south. So it's not an HP problem, but a Windows7 problem. I tried setting up a standard user, but that didn't work. Has anyone found a solution to this mess yet? I don't want to pay $60/month for something that doesn't work.

Ken

Report Inappropriate Content · ‎01-29-2010

I guess one possible solution would be to purchase a CradlePoint router and plug your USB modem into the router. I have a CradlePoint MBR1000 and CTR350 and they both work great. I got mine here http://moremobileinternet.com/

kenrbnsn · ‎01-29-2010

I just ordered the CTR350. Hopefully it will work correctly. Ken

scottn7 · ‎02-07-2010

I too have the same problem on my new laptop with Windows 7. The VZ Access software cannot detect my Pantech UMW190 modem, so I never can connect. What a waste of 60.00 a month. C'mon Verizon fix this now please.

Anyone figure out a solution or a fix to this? Tech support is no help so far.

Scott