Glad I am not the only person Verizon didn't bother to tell that this modem does not work with my brand new computer!! I have been on the Micrsoft Windows searching for a driver update to make this work. NO luck. Anyone find anything that works? The device works great on my ancient desktop but I REALLY need it to work with my laptop so I can be mobile!!
I also can not get my USB modem to work on my new laptop. It did work on a friends laptop that had windows 7, so it must be some settings. My computer is an HP Pavilion. The problem that I have is when VZ Access attempts to detect my device (unable to detect device). I had called about this and they had no idea why it doesn't work. This may be an issue with something from HP instead of Windows 7.
I am also having a significant problem with my USB760 and HP Pavilion Entertainment PC with Windows 7 Home Premium. VZAccess installs from the device, but then the device is not detected by the access manager. When I remove the device and re-insert it, the device does not recognize that the app has already been installed. Reinstalling does no good. I wait for over five minutes and the device is not detected. I do not know where to go from here.
Sounds like I'm not the only one with this problem. I have spoken with the Verizon Rep for hours and they don't know what is wrong. I bought a new HP laptop Windows 7, 64-bit, i7 processor and the UMW190. Nothing seems to work. I even went and got a new UMW190 and that one didn't work. I had geek squad take a look and they didn't know.
I even restore my laptop back to factory image thinking I had installed something. Has anyone figured out what settings need to be changed for this to work. I can get it to work on my other XP desktop without a problem.
I have the same problem on a new Dell laptop running Windows 7, which I had to buy when the disk on my old XP laptop went south. So it's not an HP problem, but a Windows7 problem. I tried setting up a standard user, but that didn't work. Has anyone found a solution to this mess yet? I don't want to pay $60/month for something that doesn't work.
I guess one possible solution would be to purchase a CradlePoint router and plug your USB modem into the router. I have a CradlePoint MBR1000 and CTR350 and they both work great. I got mine here http://moremobileinternet.com/
I too have the same problem on my new laptop with Windows 7. The VZ Access software cannot detect my Pantech UMW190 modem, so I never can connect. What a waste of 60.00 a month. C'mon Verizon fix this now please.
Anyone figure out a solution or a fix to this? Tech support is no help so far.