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Used SCS-2U01 was working then stopped.
sdsherman
Member

Bought from Craigslist as new is way too expensive. Got it home and connected it. All blue lights within 15 minutes. Worked for a few weeks and then quit. Powers up fine but cannot get GPS lock even with GPS receiver outdoors using cable. Could this due to not being associated with my account? If so, how do I go about doing this? I called tech support and got absolutely no help.

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Re: Used SCS-2U01 was working then stopped.
Ann154
Expert
Expert

As I understand it, you need to register the network extender to your postpaid account through your MyVerizon account online. It is possible it was working before because it was still tied to the previous owner's account and they have since deregistered it. If you have a prepaid account, then you can't register the extender to your account.

Network Extender | Verizon Wireless

3G Network Extender FAQs | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Used SCS-2U01 was working then stopped.
sdsherman
Member

Thanks for the reply. I have looked at the docs provided in the links in the past. I cannot find any info on how to register the device myself. I believe that it has to be taken care of through VZW tech support. Problem is, I have tried this and the tech I talked with had no clue as to what the extender even was. Asked for a next tier tech and was denied. Any other thoughts?

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Re: Used SCS-2U01 was working then stopped.
vzw_customer_support
Customer Support

sdsherman, I apologize for the trouble you are having with your network extender. I do want to help you with this. I did send you a Private Message. Please reply to that so we can get this added to your account.

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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