VL600 Driver error

[dpittmanhbd]

Hi everybody, this is my initial message on the forums. My company has about 15-20 VZ mobile devices in use by sales reps with laptops, mostly the pantech pc cards. Now we are looking at upgrading to the VL600 4G USB device. Got one today to test, and I have successfully set it up on my laptop (Win7) but I can't get it loaded on my boss's laptop (XP Pro.)  Tried the 7.5.x on the CD and dowloaded the 7.6 from vzam.net, but I get the same error.  When it tries to load the LG drivers, I get the following error message:

Hardware Update Wizard

Cannot Install this Hardware

There was a problem installing this hardware:

Intel (R) ICH8M LPC Interface Controller - 2815

An error occured during the installation of the device

There is no driver selected for the device information set or element.

Click Finish to close the wizard. (Finish)

Then the error message comes up 3 more times, with different devices:

Intel ICH8 Family PCI Express Root Port 1 - 283F

Intel ICH8 Family PCI Express Root Port 2 - 2841

Intel ICH8 Family PCI Express Root Port 6 - 2849

Then it finishes the VZAM install.  When you launch VZAM, it says no device detected, which is normal. But then when you plug in the device, Windows tries and fails to install the driver.

The weird thing is I brought it back to my lab, and installed it on a random old Windows XP Pro box I had sitting on my workbench, and it loaded fine.  I did also try undocking the boss's laptop, thinking somehow the port replicator was causing a conflict, but it didn't make a difference.

Has anybody seen anything like this before, or does anyone have any suggestions?

Thanks

[matthoover]

I had the same problem, turns out you just have to point the driver installer to the right folder.

verizon has a help page here with step by step instructions.

hope this helps

[dpittmanhbd · Accepted solution]

Sorry for bumping an old message, and thanks for the reply. That page wasn't the exact problem I was having, but it did lead me to the solution.

The first four devices I mentioned above are apparently the networking chipset on this laptop.  I uninstalled all the Verizon stuff and then went to Device Manager and deleted the devices in question.  Rebooted, they came back, worked properly, so I tried the VZ install again. This time it gave me the same error, but for the smartcard reader device. So I removed that from DM, rebooted, tried again. Did this a few more times and got errors for the sound card, the modem, and the Bluetooth stack. In each case I deleted them from DM, rebooted, downloaded/reinstalled Dell drivers as needed, lather, rinse, repeat.

Finally, I got to the point where the VZ install no longer errored out. It loaded the 4G drivers, installed access manager, and life seems to be good for the moment.