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VZAccess Manager does not respond to USAGE Request Error 241

Greg4Wireless

Every time I click on the "USAGE" tab to see how close I am to my 5gb, I continually get the following error

DATA USAGE: ERROR

ERROR CODE: 241

My Verizon call not responding . . .

If you are patient enough to click on it about 15 times, it will finally give you the usage (and then its 2 days old).

As another user mentioned, HOW are we responsible for keeping close eye on our usage

(1) if we can't even access the tool needed to view the usage

(2) If the usage is not accurate, then again, how can we judge where we are in our usage.

I am sure Verizon will not have any problems billing us at the end of the billing cycle if we are OVER, so it only

seems that your team work on the issues with the "USAGE" tab in VZAM.

Comments

Greg4Wireless

Oh, how ironic.

The message has changed now when you try to check your "USAGE" on the main VZAM screen.

Data Usage: ERROR

ErrorCode: 231 (not 241) from the last week

We are unable to process your request at this time.

Perhaps my rebuttal should be..... "I am unable to pay you overage charges due to the inability to see it".....

VERIZON. you need to get your IT/IS/Engineers working on this (The USAGE tab on the VZAccess Manager screen).

I'm documenting all this in case I get hit with overages.

Thank you!

Greg4Wireless

As of July 27, Monday, The USAGE tab does not produce usage details. the same error appears.

DATA USAGE: ERROR

ERROR CODE: 241

My Verizon call not responding . . .

am I the only one who's having this issue? 66 People including the Moderators obviously seen this message, yet

no one commented or replied.

Greg4Wireless

No usage has been updated since 27th a.m.

I think Verizon's thinking is "why update the usage statistics".... If someone is already close or over, they actually DO NOT want you to be able to track it til month's end (or when ever your billing cycle ends).

That way, during the last few days.... You have no way of actually VERIFYING what you used, therefore, Verizon can basically

charge you anything they wanted, and you couldn't prove it otherwise.

It appears that fixing the USAGE monitor/tab in VZAM obviously isn't a priority. I assure you it will NOT be a priority in submitting this month's payment is overages appear . . . . .

Greg4Wireless

July 31. The USAGE TAB in VZAM still does not retrieve usage statistics!

DATA USAGE: ERROR

ERROR CODE: 241

My Verizon call not responding . . .

Even after clicking on it about 11 times, the same error. The last time I did get lucky after doing it repetetively, the usage was

THREE DAYS behind.

I have to think Verizon's refusal (or inability) to fix this is purposeful (where we have NO MEANS to accurate keeping track of our

usage).

Your comments Verizon ? ? ? ? ? ?

somdcomputerguy

I have noticed VZAM USAGE to be 3-4 days behind, when I can actually get to it (similar errors that you have posted). The Usage Log at MyVerizon is often not as far behind, but sometimes that won't load either. However, I exclusively now use the VZAM Session Log, which almost always updates correctly after I disconnect.

Greg4Wireless

There is a DISCLAIMER on the VZAM screen under the LOGS tab . . . . It tell you SPECIFICALLY not to rely on the LOGS in monitoring your usage.

This is in the 6.10.10 (2247B) release. Check it out!

Greg4Wireless

My total usage jumped from 5.11GB on 7/25 to and ending 6.87GB on 8/1 (end of cycle)?

That's 1.76GB extra usage that suddenly JUMPED ahead. Of course, the VZAM usage monitor is ALWAYS behind, and you

can almost never get a reading.

The USAGE tab still responds to "Verizon Call Not Responding...Error Code 241".

I definately WILL NOT be paying any overage charges because of this ! ! ! !

unknown

Just slightly off topic :smileyhappy: ...I'm a new customer, broadband only - no voice. Signed on today for the first time, 6 hours later my usage = 0. Called cust service rep to find out how often the usage was updated - "Every few hours." I told him that was not an acceptable answer...he checked with a supervisor, "Every 3-4hours." Clearly wrong. When I opened the account, I asked the rep, "Do you update the usage in real time?", his answer was, "Yes."

Maybe I've got a "new account delay," but, I've been following your posts and I don't think so. Please keep up the narrative so that we can all be aware. Verizon is the sole arbiter of usage and a class action smells real good if they do not notify us accurately and on a timely basis.

Greg4Wireless

Verizon's reps and tech's will tell you anything to get you off the phone (and send you canned responses in emails).

Obviously, USAGE IS NOT NOT REPORTED IN REAL TIME! Normally 1 day behind, can be up to 3 days behind (I guess depending on how many logs they have to process).

If you are using the VZ Access Manager, you're lucky is you can retrieve any usage.

IF you are using a mobile broadband card, you should download a bandwidth usage metering program, and keep up with

your own usage.

unknown

@greg4wireless - Yep, I just hung up with tech support; she assured me that usage updates are every 3 hours. I asked why mine was zero after my first use 6 hours ago ->"Because every once in awhile something goes wrong and it does not update."

Oh my ...I guess that I'll wait and see when my usage shows up. It is not an issue now but it will be later.

Btw, do you know what the usage period is and how it's measured?

Greg4Wireless

3 days is more like it, not 3 hours . . . .

I could not get a final usage reading for end of month. now the usage has alread flipped over to ZERO.

In fact, Verizon could give a final end of usage reading of any figure they chose, because I'd not have any proof otherwise.

Greg4Wireless

This issue still persists. Have any of you MODS been able to get a response from anyone within Verizon about this?

The last EMAIL response I got was . . . . .The typical "canned" response you'd have expected.

Received-On: 08/01/09 11:57 AM Subject: RE: VZACCESS MANAGER *USAGE TAB* Error 241 (WFM47203620) More...

Part 2 TEXT/HTML (3 KB) Download

Part 1 TEXT/PLAIN (2 KB) Download

Dear Verizon Wireless Customer,

Thank you for contacting our Verizon Wireless website. We are sorry to learn that you are still having difficulty with viewing your data usage. We are happy to assist you with your issue.

First, we sincerely apologize for the delayed response. Due to an extremely high volume of customer email inquiries, the response time has been longer than expected.

We apologize that the steps in the previous email response did not help with your issue. If you continue to that problems with viewing your data usage, then this is an issue that will require additional troubleshooting and possible escalation to our Network Repair Team. Please contact the Technical Support department at your convenience. Our representatives are available 6 AM to 11 PM Central Standard Time, 7 days a week and may be reached by dialing 1-800-922-0204 and selecting option number 3. Speaking with you in person is the only way to ensure that we have investigated all possible factors that may contribute to the issues you are having. Our support technicians will obtain the necessary information and then escalate to the next tier of technical support to ensure a timely resolution.

We hope you find this information helpful. Other troubleshooting tips and helpful product information can be found at www.verizonwireless.com/data. It has been a pleasure assisting you today. We make it our personal goal to resolve all of your concerns. We sincerely hope that you feel we have done that today. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

Bernard

Verizon Wireless

Data Technical Support

Greg4Wireless

this feature still continues to NOT work . . .

VERIZON, CAN YOU HEAR ME NOW ? ? ? lol

Greg4Wireless

I tried to retrieve my usage on the first click today, and to my surprise it actually worked!

However, it reports the usage in some strange format.

It said I had used

As of 8/20/09, You've used 4088491.681 KB. I am assuming that means 4.0 GB ? ?

It also said my usage would be reset on 9/2/09.

Greg4Wireless

This issue seems to be slightly improved. I only have to click on USAGE no more than twice for the usage to display.

The way it reports is the same way it looks under the billing in MY VERIZON.

It doesn't say.... "As of 9/21/09 9:11pm You've used about 2.5GB"..

It says "2548236.94KB which translates to 2.5GB"

It also states when your usage will "RESET"

unknown

I think you have to divide by 1024, but I could be wrong.

Greg4Wireless

Actually

3548236KB = 3,548,236KB = 3.5GB, but I could be wrong.

somdcomputerguy

3 548 236 Kilobyte (KB) = 3.383 861 541 7 Gigabyte (GB) [url=http://www.onlineconversion.com/computer_base2.htm]Online Conversion - Computer memory/hard drive/data conversions[/url]

Greg4Wireless

Not surprisingly . . . . The Usage tab in VZAM mysteriously STOPS reporting usage for about the past 2 days. . . .

OH WAIT....its almost end of the month ! !

I believe Verizon purposely does at the end of the month where we (1) can't see or track our usage where we will either (a) GO OVER or (b) save Verizon bandwidth and NOT USE the service.

Either way, its frustrating. I'm sure Verizon would LOVE for us to go over and charge us overages.

This service is DEFINATELY **INCONSISTENT*** ! ! !

Greg4Wireless

STILL NOT WORKING ! ! ! I clicked on the USAGE tab 21 times during TWO sessions and I still did NOT

retrieve any usage statistics.

Grand time for Verizon to be screwing me for overages, since I can't check my own usage.. GRRRRR :smileymad:

Greg4Wireless

Its the same ole crap at the end of every month. The USAGE tab will not respond to usage requests.

I believe Verizon does this on purpose where users can't keep track of their usage, and can't track if they go over...Then, they get

hit with overage charges with no way to prove otherwise.

BAD BAD BAD Verizon! ! ! !

P.S. I've tried to access usage since the 25th, and no matter how many times you get the same error message...

Greg4Wireless

This issue has surfaced again. . . . .For all of December, I could get usage stats within seconds of clicking the USAGE tab.

now, comes January, and I get the same error or one stating "VERIZON CALL NOT RESPONDING"...

This is most irritating, and its impossible for us to keep track of our usage.

I know a few others have downloaded NETMETER or some other monitoring program, but I feel Verizon should

be providing the usage using the program we use to connect to the service..

I am sure Verizon wont have any problems popping me with overage.

[edit]

{please keep your posts courteous}

Greg4Wireless

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