VZAccess Manager "Location Update" Disconnects cellular link while waiting for REQUIRED Keystroke?

[photon1]

Hardware/ Software:

Verizon UMW190 USB Cellular Modem with a fixed IP address

VZ Access Manager 7.2.12 (2503b)

PC running Windows 7 located at a remote, uninhabited location. No human operator is available at the remote site. The cellular modem is the only link to the outside world.

Here is what is happening:

VZAccess Manager periodically tries to perform a “Location Update” (even when this feature is disabled) which REQUIRES a keystroke or mouse click on an “OK” pop-up to execute the update. However, since it is a remote computer, there is no way to click on “OK” to authorize the update.  To make matters even worse, while VZAccess Manager is waiting for the “user” to click on “OK”, the cellular link is “disconnected”, which prohibits you from using a program such as PC Anywhere to remotely access the PC via the cellular link.

The need for a keystroke or mouse click to “authorize” the update is quite frankly; crazy, as it renders a PC using a cellular modem USELESS in remote applications. Is there some way to configure VZAccess Manager to automatically update WITHOUT the need for a keystroke or mouse click to execute the update? (Checked the box to disable location update, but VZAccess Manager will eventually try to update, regardless of the setting.)

If not, It would be a really helpful if VZAccess Manager did not “disconnect” the cellular link while waiting for the user to authorize an update—as the cellular link is likely the only communications link to a remote PC.  If the cellular link were to remain “connected” you could at least use a program like PC anywhere to authorize the update.

Any thought on a solution?

[dbennettdelcan]

Was this issue ever resolved?  I am having the exact same problem with VZAccess Manager 7.2.8.1 2466a...

Additionally, all Verizon service seems to stop if "No" is clicked on the WiFi location update prompt.  It would be preferred if this prompt could be disabled, but at least preventing a "No" click from rendering the device completely usless would be nice.

[vzw_customer_support]

Hi community,

I want you both to be able to fully use your USB modem so lets review these errors to get them corrected. The "Location Update" is run by the network and device. As the device is 3G it requires updates with the tower to occur and it's set in the device to automatically ask for the update every 30 days. To prevent this from occurring with a remote access, a manual update can be run from the direct computer when available. As long as it's run before day 30 arrives, the prompt should not reappear. To run the update please go to VZAccess Manager menu -> Options -> Activation.

The WiFi Location prompt can be eliminated with two steps. The first will be to complete the software update to VZAccess Manager 7.3. This can be done by visiting http://vzam.net. Follow the steps to input the operating system for the computer and then select the device. Run and install the update. Once that is done go to VZAccess Manager menu and select Options -> Preferences -> WiFi (on the left menu) -> and under Use this Wi-Fi adapter select None. Please keep us posted with these fixes.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

[Whattagrrl]

MariaC

Not following your solution.  I have 10 of these units being used in remote unmanned locations.  Are you saying that we have to run a manual Wifi location update less than once a month on 10 remote machines that don't use wifi, to keep the units 3G running? Is that the best that Verizon can do here?  Please help.

UMW190 VZAccess 7.3.15.0 (2652A)

[jrp78]

Whattagrrl,

I personally think the best bet would be to uninstall the VZAM softare and reinstall it without the WIFI piece and going forward any new installs, don't install WIFI either. However, MariaC's solution may work without running updater and simply disable the wifi under Options as she mentioned. Give it a shot on one, can't hurt to try!