Verizon Access Manager 7.6.3.4
hellrzer
Newbie

ok i think i kno how work the forums now. i hav the UML290 an after the update my device will not detect any more. i reinstalled several times an still no results.     using windows 7 64 bit

0 Likes
Reply
1 Solution
lookinforanswer
Contributor - Level 2

Check the Device Manager for Yellow ! or ? if there's a driver issue then it will be shown there.

 

Unplug the device and close VZAM.

 

1. Click on the Start button and go to Control Panel>Phone and Modems   (Look in the upper right part of the control panel window and the "View By" section should be changed to Large Icons to find easily)

 

2. If it asks for your location information type an area code and click OK, if not go to next step

 

3. Click on the "Modems" tab.  Look at the modems in the list, if you see your device listed, click on each one then click "Remove" and click OK.

 

Place the device back in the computer, give Windows a moment to "Find New Hardware" and tell you it's Ready to use.

 

If Windows doesn't install the drivers let me know I'll give you another thing to try.

 

 

 

 

View solution in original post

0 Likes
Reply
3 Replies
RoyB_VZW
Specialist - Level 1

Thanks all for posting! If the steps from lookinforanswer were not successful, please feel free to post again in the forum for additional assistance. 

 

Thanks, 

0 Likes
Reply
lookinforanswer
Contributor - Level 2

Check the Device Manager for Yellow ! or ? if there's a driver issue then it will be shown there.

 

Unplug the device and close VZAM.

 

1. Click on the Start button and go to Control Panel>Phone and Modems   (Look in the upper right part of the control panel window and the "View By" section should be changed to Large Icons to find easily)

 

2. If it asks for your location information type an area code and click OK, if not go to next step

 

3. Click on the "Modems" tab.  Look at the modems in the list, if you see your device listed, click on each one then click "Remove" and click OK.

 

Place the device back in the computer, give Windows a moment to "Find New Hardware" and tell you it's Ready to use.

 

If Windows doesn't install the drivers let me know I'll give you another thing to try.

 

 

 

 

0 Likes
Reply
hellrzer
Newbie

my device will not detect no matter wat i do. an wat is wrong wit forums.......i cant get txt to show

0 Likes
Reply