Verizon Jetpack Usage doubled overnight!
shylev33
Enthusiast - Level 3

I have 18G Usage, but this Past Month Bill, billing cycle January 17th to February 17th 2013, I  just received No Usage warnings! Never saw a 50%, 75%, or 90% usage Percentages!!! grrrr and then I got and OUTRAGEOUS Bill saying I used 40G = $474.14 I called Verizon and told them to cut my bill down to the agreed billing of $100 plus $20 fee and taxes or I will refuse to pay and will get an attorney to investigate this bogus overage. The Tech guy said he Can Not test my Jetpack, that he could not bounce a signal off my device like DSL and Cable Companies can do with thier modems. He said all he can do is confirm usage.

The sad thing is that Proves my case, is that I was never received the 50%, 75%, or 90% or You might be charged overages on next bill TEXT Warnings! So, Case should be closed! and bill should be reduced to less than $130. right? Not what the Verizon Technican told me. Maybe there is a hack involved? Because already less than 10 days into a new billing cycle according to verizon operator and online www.verizonwireIess.com I apparently have Already used 75% of my 18G Usage as of Feb 25th, 2013. I call this Hog Wash! I been hacked! By whom? By what? well all I know my Computer is Clean of any viruses and malware! How do I know? I clean and repair computers for a living.

Oct.17th - Nov.16th $140.

then Nov.17th - Dec.16th $130.

then Dec.17th - Jan.16th $160.

BUT!!! Jan.17th - Feb.16th $474.14 !!! I call Balony Sandwiches!

I bought my Verizon Jetpack Wireless Hotspot unit in the Middle of October 2012 and first bill was all messed up. I started with 6G and then finally stopped at 18G being a comfortable level. Verizon fixed the errors on my billing.  Because I was told, I can keep adding usage time and that there would be no xtra charges for upgrading, balony. Well you are allowed actually only One Free upgrade per month and backdated only once per month on billing cycle. Also, If I wanted to downgrade minutes, I could, but would not go into affect untill the next billing cycle. I received Usage warnings every billing cycle ever since October 2012. It starts at 50%, then 75%, then 91% and then it says On your Next bill you might see Overage Usage Charges on your next Bill.

So, what Legal Help can I get? Cause I am not gonna stand for this.

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RidgeRider
Contributor - Level 3

Ways to get help:

File an FCC complaint.

http://www.fcc.gov/topic/complaints

Write

  1. Daniel S. Mead

President and CEO of

Verizon Wireless

One Verizon Way

Basking Ridge, NJ 07920-1025

Verizon Wireless

Customer Service Department

777 Big Timber Road

Elgin, IL 60123

Or where I got the three letters Saturday.

Verizon Wireless Customer Service Department

PO Box 4001

Acworth, GA 30101

URL to go to Verizon’s Notice of Dispute and file one.

NoticeofDispute@Verizonwireless.com

http://support.verizonwireless.com/pdf/Notice_of_Dispute.pdf

Might get some help here.

"Verizon Wireless Executive Relations" cersSOExecutiveRelations@verizonwireless.com

Read the URL

Wade

shylev33
Enthusiast - Level 3

I have looked at and considering other Wireless companies that charge and cost less than Verizon and do not pull tricks to make extra money of people like me. In the past few weeks i have heard and read many stories of being rail roaded byso technical errors or human error, but putting the blame on the customer. I thank everyone for their impute and advice. It will be at least 2 more months before I can cancel my account with a decent cancellation fee that will not break my bank account.

Verizon's Internet speeds and access to the internet is Great. But the past 2 months experience has damaged my trust in them when it comes to billing and warning me of how much usage I have used.

I wish for 2 things. Verizon to learn from thiis experience and for all that read my forum thread to be better equipped on how to handle things like I did, without using abusive and foul language and to stick to their guns that Verizon is at least 50% at fault when they fail like they did in my case.

Thank you and have a great day.

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RidgeRider
Contributor - Level 3

Worry Free Guarantee® FAQs

General Information

  1. Why does Verizon Wireless have a Worry Free Guarantee®?The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.

    The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell.

Gives me a warm, fuzzy feeling in my tummy! Wade

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RidgeRider
Contributor - Level 3

Oh. I misunderstood what that sentence ment. Anna and her supervisor, Sean, cleared it up for me. They both told me that that was the 14 days trial period, only. After that you're on your own. Anna and Sean both work at the Verizon Customer Service Center.

I also found out my cancellation fee was down to $130. Got that from Anna.

I told them both to cancel my contract at the end of this billing period, which is Midnight, March 20th.

Then I called back a few hours later. The lady there confirmed the cancellation.

Interesting story. I lost my ability to log onto my account to check my data usage, and also to post or reply on the Verizon Community forum

I called tech support. Justin answered my complaint. I told him that this has happened before and that I thought a Version employee was causing it. He checked and said he couldn't get on the forum either, so it was probably a system error. I wasn't buying it. He did a reset of my pass word and finally got me able to reach my account information. Justin said he would turn in a technical support ticket and would call me back in a day or two. I have been told that so many times I just didn't give it another thought. I have also NEVER, EVER, received a written letter from any Verizon employee. Save a tree, don't you know.

Well, seems like the magic word is accuse a Verizon employee! My problem was fixed within 24 hours. I'm not sure how many hours because I do have a life. (I know.) Then the unthinkable happened. Justin called me. I thanked him and told him that my problem had been fixed.

More miracles. On Saturday, 3-16-13, I got three letters from the Verizon Customer Service Center. Thanked me for being a Verizon user, etc. Well, that tree died.

I took montereyone's advice. Thanks, Bruce! Wade

montereyone
Enthusiast - Level 3

I just switched from using Verizon's wireless network through Verizon to using the same network through Millenicom.com and now pay $69 for 20GB a month. Still outrageously expensive but not the $150 a month this amount of data usage would cost if I bought it directly from Verizon. And no contract with Millenicom and I used the same 4620LE I had bought from Verizon only with a Millenicom SIM card inserted inside it.

If you are using Firefox for browsing there is a great free application called NoScript and it blocks scrips from running and so all the extra content from advertisers (including their video clips) is blocked before it can begin, at the time the page is loading onto your computer. It also blocks the apps that woud otherwise be downloaded to your browser and then start tracking everything you do on subsequent web servers until you close Firefox. There are websites I visit that routinely would download a Twitter and a Facebook app and then all my transactions with all websites would be also routed to Facebook and to Twitter and ultimately to the government's super servers in Utah for data minining by government and contract spooks.

To me it is a no brainer to use this free app that insures that 100% of the data coming down to your computer is data you want to see and the minimizes the data being syphoned off by companies like Apple, Amazon, Google, Microsoft, Yahoo, Twitter, and Facebook, and then resold to their client companies or handed over to the feds.

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montereyone
Enthusiast - Level 3

If you have a 4510 or 4620L or 4620LE device with Verizon it can be used with Millenicom which has a $69 a month 20GB plan that uses Verizon's cell tower network. I paid $175 for the early termination but did not pay the $100 to buy a 4620LE from Millenicom as a brand new subscriber would have to do. So for $75 plus the activation fee with Millenicom I was on their plan and still using the Verizon network from my house and on the road.

As Wade mentioned I slid out the Verizonwireless SIM card from behind the battery in the 4620LE and slid in the millenicom.com SIM and restarted the 4620LE and it connected and I was on the new plan. Very simple procedure.

montereyone
Enthusiast - Level 3

Verizon has a usage problem with the Jetpack 4620 devices they are reselling. As it is 100% in their favor they have no incentive to fix the problem as they merrily take your money to the bank and issue nice bonus checks for their executives. OK to steal if you are a banker, stock broker, politician, loan officer, as we have seen over the past 5 years but now it appears to be legal to pad usage bills by Verizon. Verizon is not alone. I was overcharged 6 out of the first 7 months with AT&T for their wireless service. Each time it took an hour on the phone to get the overcharged amounts corrected. After the 7th month I gave up and cancelled my service with them. Ever notice that the billing errors are always in favor of the telco? If the Verizon usage applications understated usage and reduced revenue you can bet your life it would be fixed in a heartbeat and heads would roll.

The only course of action is to leave Verizon and go to Millenicom which uses the Verizon network and does not seem to be stealing from its customers as Verizon has clearly been doing for many months.

RidgeRider
Contributor - Level 3

montereyone, will you please put your cursor over my user name and click on follow me. If you are already showing that your are following me, please answer this post. Otherwise you will just stop following me. Wade

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RidgeRider
Contributor - Level 3

So, Ann, this email from Verizon means absolutely nothing, huh? I can't direct message him, and he can't direct message me. Wade

You are now montereyone's connection.

Verizon

x

Verizon Wireless Community <community@verizonwireless.com>

Feb 28 (1 day ago)


to me

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Ann154
Community Leader
Community Leader

RidgeRider wrote:

So, Ann, this email from Verizon means absolutely nothing, huh? I can't direct message him, and he can't direct message me. Wade

You are now montereyone's connection.

Verizon

x

Verizon Wireless Community <community@verizonwireless.com>

Feb 28 (1 day ago)


to me

It only means the user approved your follow request and you are listed as following the user. It doesn't mean the user is following you.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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shylev33
Enthusiast - Level 3

We now following each other's comments and you are 2 days late in response. Wade and I can Directly send messages back and forth.

But since my 18 Gigs of bandwidth is almost gone at 17.8 G in less than 14 days instead of 30 days. I will not be online ahgain until after the 17th of March. Maybe, if Verizon corrects  and reduces my overage charges.

grrrr On top of that I was not online and my PC was off and my Jetpack showed a computer connected. So, I told my device to block them permanently and then went to vz.jetpack and change login security password to my Jetpack. Maybe NOW I will not go over on usage anymore. Maybe. Also I found on my online account the stats and they have some past month bill on my new bill. So, on Monday I will be talking to Verizon again to get to correct billing errors and reduce my bill.

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montereyone
Enthusiast - Level 3

There are other forums that are specific to Verizonwireless and also for Millenicom at www.dslreports.com and evdoforum.com and others but these two usually are fairly current with the posts being made. As Verizon owns and manages this website the usage is more restrictive and threads get closed without notice.

For our part with the cost for 10GB of $80 from Verizon and 20GB for $70 from Millenicom to use the same Verizon network we will be switching to Millenicom at the end of the current billing cycle. I went back a year on the forums and found no mention of Millenicom over charging or there being mysterious usage levels. I cannot say conclusively that the problem is with the Verizonwireless billing system but it certainly appears to be the case.

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evdotech
Contributor - Level 1

its http://www.evdoforums.com/ not evdoforum.com as you stated.

Message was edited by: Verizon Moderator

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shylev33
Enthusiast - Level 3

A team of Verizon Customer Service Supervisors/Managers looked into my complaint. At first they tried to stand firm on only giving me only a $90 Credit ( a 25% Credit on Overage Charges ) I continued to emphasize that they, The Verizon Company was at Fault for not sending mea single Usage Warnings thru Text Messages, for the Billing Period of Jan. 17th to Feb 16th, 2013. Despite Ever Since October 2012 I was setup for and always received usage warnings, Including this Current Billing Period. The Verizon Supervisor got the Go ahead to give me a 50% on Overage Charges, not 50% off on whole entire bill. They Finally agreed that they were 50% at Fault for not sending me Text Messages warning me about 50%, 75%, 90% and You might have overages on Next bill ending Feb 16th, text messages. So, I was Credited 50% on Overages = $180.50 ... I then immediately went to the Mall and Paid my remaining balance of $293.64 ... Which should have been still only $130. But, I am not going to fight it anymore, I do think I fought a good battle.

Even Though I felt the Bill should have been no more than $200. at 2G per $10. Sad thing is I need the Internet and I am being VERY ProActive in Watching for Hackers hacking my internet access and block thier Computers and Watching how much and how BIG on what I am downloading and uploading. This means No! YouTube, HULU, Flashplayer, Windows Media Player, Quicktime, iTunes, etc... Usage when using my Verizon Jetpack.

I did increase my Broadband usage to 20Gigs for extra measure and change my Jetpack Security Password as well.

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RidgeRider
Contributor - Level 3

Bruce, please send me a follow request. Wade

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OnTheRoadGirl
Newbie

<Duplicate post deleted for cross posting violations per .  See for the original message.>

Message was edited by: Verizon Moderator

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RidgeRider
Contributor - Level 3

I checked out Montereyone, but they don't offer 4G service to my address, only basic plan and 3G service. Odd. Maybe they didn't want to contract with Verizon because I live in the middle of nowhere.

Anybody else have any suggestions? I'm tired of trying. Wade

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montereyone
Enthusiast - Level 3

If you have a friend with a smartphone and a 4G service plan they can go to your house and see what the signal strength is in your area. No bars you are not likely to get service. Two bars and the signal strength can be boosted with an external antenna. If the antenna alone is not enough then a $200 RF booster will do the trick. But there has to be some level of signal to gain or boost in the first place.

For what it is worth when I look at the last 12 months of activity by Millenicom customers using the 4620L for accessing the Verizonwireless network I have not seen a single complaint about usage problems or overcharges. It may be that with the $70 a month no contract Millenicom plan providing 20GB that far fewer people hit the cap or it may be that the overbilling of 4620L users is due entirely to the computer systems operating inside Verizon's billing department.

Based on my decades in the IT industry and working with Fortune 100 companies I would expect that the management at Verizonwireless are well aware of the overbilling and have purposely not taken steps to fix a problem that is generating so much revenue for the company.

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RidgeRider
Contributor - Level 3

Thanks for the information. I'll try it.

I got an email from Verizon saying you had accepted my follow request. I tried to direct message you just now and it says I am following you, but doesn't allow me to direct mail you. Nothing new with that. It also gave me your full name. That is usually an indicator that I can direct mail you. It just depends on which way the wind is blowing. Wade

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Ann154
Community Leader
Community Leader

RidgeRider wrote:

Thanks for the information. I'll try it.

I got an email from Verizon saying you had accepted my follow request. I tried to direct message you just now and it says I am following you, but doesn't allow me to direct mail you. Nothing new with that. It also gave me your full name. That is usually an indicator that I can direct mail you. It just depends on which way the wind is blowing. Wade

You might be following that person RidgeRider, but they are not following you. If they didn't send you a follow request and/or you didn't haven't accepted it, then you can't send Direct Messages between each other. Both parties have to follow each other for the Direct Message system to work. I'm not going to explain it anymore.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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