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What happened to the quality of Alltel
jaybird13
Member

My service was with Alltel and the service was good!

Then verizon bought out Alltel.

Last year I was forced to switch to verizon and now my service is as good as it was 10 years ago good for **** CRAP!

What up with that verizon has gone backwards NEVER forwards in providing decent service?

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Re: What happened to the quality of Alltel
vzw_customer_support
Customer Support

I'd love to see you amongst our customer receiving stellar service, jaybird13! What zip code are you located in? What type of service issues are you running into? ( voice, text , data)

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: What happened to the quality of Alltel
jaybird13
Member

I dropped verizon over 10 years ago because they claimed to have stellar service and nothing has changed

Thought maybe by buying up Alltel the service would be better NOT

Be my guest and prove me wrong 53919

Lets see if this wireless modem will work as good as Alltels did!!!

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Re: What happened to the quality of Alltel
jaybird13
Member

as verizon turns

all bla bla no action

take my money but give no service

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Re: What happened to the quality of Alltel
vzw_customer_support
Customer Support

Thank you for the details jaybird13! I did not find any issues in this area. What service issues are you having? Which model device do you have?

I am looking forward to your reply!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: What happened to the quality of Alltel
jaybird13
Member

Verizon 4G LTE USB Modem 551L

Unable to stay connected

ANY time it switches to 4g its drops out OR will NEVER connect good for ****

Having to non stop reconnect

Next month I'm DROPPING you again and going with another provider

THAT I KNOW can provide me with a signal that WORKS

Again verizon never could provide a signal 12 years ago

AND STILL CANT

verizons GOOD FOR ****

>>Profanity removed<<


Message was edited by: Verizon Moderator

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Re: What happened to the quality of Alltel
vzw_customer_support
Customer Support

We appreciate the information provided, jaybird13! Brandon is an area that is in the extended 4G area, but we will do all we can to help you get the best possible service with your 551L modem even though you are there. This just means that 4G towers are further away than 3G, so depending on their distance from towers, you may pick up 3G instead.

You can update the PRL by removing and reinserting the SIM Card. While use of the USB extension cable is not required, it may be utilized to provide increased performance under certain operating conditions (e.g. poor signal strength). Is it being used in area that is open enough for the signal to make a connection with the device?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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