data useage cycle is different from billing cycle

[Jeffkeefe]

How do I change this? I know in Lollipop is a very easy process but verizon won't update my z3v past kitkat 4.4.4

I got the phone on the 20th but my data resets on the 12th.

Thanks

[vzw_customer_support]

We want you to be able to monitor your data usage with your billing cycle as well. Here is how to change it. Please go to Settings/ Mobile Data/ DataUsage Cycle then click on Change Cycle. That should allow you to adjust your bill cycle date.

AllisonC_VZW
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If my response answered your question please click the _Correct Answer_ button or Like under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jeffkeefe]

On Oct 4, 2015 11:19 AM, "Verizon Wireless Customer Support" <

[Jeffkeefe]

You must be using lollipop! In 4.4.4 You can only change the month, not the date. I'm sure there's some secret way to do it but I don't know what it is.

[Snn5]

The Verizon rep is actually right in this case.  You can change the month and day.

[Jeffkeefe]

It only lets me change what month, not what day. Am I missing something?

[Ann154]

Please post a screenshot in this thread for the community members can see what you see.

[Jeffkeefe]

I'm on my phone and do not see a attach file button anywhere.  I'm a noob here as you probably know but not a noob to forums

[Ann154]

You have to load the desktop view of the community to get the attach picture option.

[Jeffkeefe]

[Jeffkeefe]

[Jeffkeefe]

Had to use my computer Thanks in advance!

[Ann154]

You need the cellular data connection turned on or it is under the overflow menu button in the top right corner. If not, Sony has done a poor job of translating the Android OS.

It should look like this.

[Jeffkeefe]

You're awesome! As soon as I turned on my 4G the option to change cycle appeared. I'm all fixed up now. Thanks again!