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error wmc103

My USB Modem will not connect now. I keep getting "error wmc103" pop-ups. went to the Verizon Store and they said there was nothing wrong with the device but how could I get the same error message on my laptop and my PC? The troulbe all started when I canceled an upgrade on the device in the middle of the process and now I can't get online at all....... help please. Kris

Comments

John_Getzke

Kris,

Reinstall your USB Modem software with the lates version.

If you could capture screenshots of the error message or describe what you are doing when you see it maybe we can offer some more suggestions. The error message as you posted it to the forums does not sound like something that would be coming from the modem iteself.

muttandjeff

The service tech at teh Verizon store downloaded the newest VZAcess Manager onto my laptop and when I bring it up and click "connect" and after it starts "initalizing" I get that pop-up ...error wmc103. It was happening at the store and she said it was my laptop but how could that be when it's happening on my PC also?

John_Getzke

If the modem is bad then VZW tech support should be able to confirm it for you and issue a replacement. I'd suggest working with the 1-800 tech support instead of a store rep on this one. Store reps are only trained to sell devices, not troubleshoot them. At the very least VZW tech support should be able to look up what that error message means and give us a better idea on where the trouble area is.

muttandjeff

I had been on the phone twice with Verizon Tech Support before I went down to the store and they were unable to help me with the error pop-up. that's why I went directly down to the store so someone could be "hands-on" with the device and laptop and just "fix it" instead of walking me thru jumps and hoops to get the same result..... now it looks like I wil have to fork over a ton of maney and have some Geekbox/sqaud person try and figure it out....... very frustrating.

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