Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
external antenna settings?
7keith7
Member

I have two antennas and have connected them to my AC791L. Do I need to change any settings to get the Jetpack to recognize these antennas? There doesn't seem to be any difference in Speedtest with or without the antennas attached.

0 Likes
Re: external antenna settings?
John_Getzke
Leader
Leader

Nope.

Antennas are plug and play devices from the point of view of your Jetpack.  If they are configured correctly the Jetpack will start to notice an improved reception immediately.

What you should be watching is the reception of VZW signal, not the scores from speedtest.net.  In theory your reception and performance will go up and down together but not always.  The antennas are impacting the Jetpacks 4G LTE reception.  If there is no improvement then you might not have the right antennas or have them configured correctly.

There is also no guarantee that antennas will produce a noticeable benefit.  There needs to be a signal in the air for the antenna to work correctly.  Some areas are just deadzones and there isn't anything you can do to improve unless you move out of it.

Your Jetpack should have some kind of Diagnostics area.  Take a peak at this area with and without the antenna to see if there is a noticeable difference.

More info on antennas and site surveys here:

Will an Antenna or Amplifier Help Me? Find out BEFORE You Buy!

0 Likes