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how do I cancel my jetpack contract, it has expired
cookie256
Newbie
‎08-27-2014 09:08 AM

I have been charged overage when the jetpack was not even turned on and my contract is up and I want to cancel.  Do I returned the pack to the nearest Verizon store

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Re: how do I cancel my jetpack contract, it has expired
vzw_customer_support
Customer Service Rep
‎08-27-2014 10:53 AM

Hi Cookie256,

We always want your data charges to be accurate! It saddens me to hear that your account was charged data while the device was off. What time was the device turned off? You can view the data sessions online via MyVerizon under "data usage details" for this mifi http://bit.ly/xB4iTc . Does the times show actual usage when the device was turned off? You can change your plan at anytime via MyVZW as well. We would never want to see you go. You can return the device under the 14day Worry Free Guarantee http://bit.ly/IeiJI . The data calculator offers great ways to view how activities requires certain amount of data http://vz.to/1cRXvFh .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: how do I cancel my jetpack contract, it has expired
cookie256
Newbie
‎08-28-2014 02:01 PM

The device is always turned off and I received a bill for over $200.00

On Wed, Aug 27, 2014 at 12:53 PM, Verizon Wireless Customer Support <

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Re: how do I cancel my jetpack contract, it has expired
vzw_customer_support
Customer Service Rep
‎08-28-2014 02:59 PM

That's strange cookie256! I'd be happy to look into what's going on with your bill. Please follow & send a DM so I can get the details needed to provide clarification. http://vz.to/1kRBMUT

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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