mifi data theft, fraud by verizon class action lawsuit 2012

[pzedoffatverizon]

i think its high time, mifi and verizon data customers start compiling the necessary information (which i have already gathered for my own case) and start organizing a lawsuit against verizon for deceptive marketing , fraud(wire fraud), theft(interception) of data(e.g. the mysterious 3gb per month data overages experienced by numerous customers. anyone who has anything to add please feel free, lets use this opportunity to narrow down this issue and get some results.....time for verizon to open its wallet i personally am tired of being stolen from and im tired of paying $270.00 a month for a crap connection and crap reception with 7kbps transfer rate. 1 phone and one mifi device.

[John_Getzke]

Skye,

VZW will bill you for the overage, no doubt about it.  If you read back through this thread you can get some kind of an idea of what it takes to get VZW to change its mind about what they report and print on the bill.  With these devices it is truely charge first and ask questions later.

Turning off your device at night was a good idea when you noticed the surge in data use.  I like to advise that to anyone in a overage situation.  Its one of the best defences that we have when trying to dispute overages.  I wouldn't wait and contact VZW right away before it gets out of hand.  If your device is defective it will be covered by VZW.  Keep a close eye on your data as you move into the next month.  Catch any unusual behavior and bring it to VZW's attention before it is too late.

[boboko]

Yes, this is EXACTLY the pattern I observed: for the first three months I had low volume like you report. (Plain vanilla browsing, no downloads and no streaming.) Then, all of a sudden, in the first three days of the next cycle I have consumed next to all of my volume (with one charge of 1.2 GB in very short time). I stopped using it to avoid the overage. Then, shortly before the billing period was over I saw I have still about 1 GB left. Under my regular ordinary usage of the previous months that would last me for two weeks! It was gone withing half an hour!!! It took me even slightly over (I was something 5.017GB). What did I do when I accumulated the huge volume? My high volume activity coincided with CHECKING THE VERIZON ACCOUNT ON MY USE !. Allegedly the volume check cost me half a gig! High on emotion (see above) I called Verizon. They graciously agreed to drop overage this time for the insignificant 0.017GB after I complained about the failed monitoring attempt and huge data inconsistency. It was only because I called IMMEDIATELY that they made the adjustment. I doubt they would drop the overage if I did not complain IMMEDIATELY.

I called many many times about the data volume inconsistency. They play it out telling me "they are concerned for me too" and similar BS. A couple of times they even promised to call me back themselves with the results of their "investigation." They never did. When I do my next call they try to weasel out by suggesting the somebody broke through my password!

The device probably does not deserve to be smashed against the wall. I believe it needs to be aimed against a moving target for a better impact.

When I cannot use the hotspot w/o fear of being robbed, which it is what it is  - I am not using it. Hence I will push for termination without premature fee. For faulty device /faulty service.  This thread will help

[VerizonFraudInvestiga]

Re: Excess data usage with Mi-Fi . . Jun 17, 2012 9:54 PM (in response to cbj2248)  

Just wondering where you are with all this....pzedoffatverizon

I saw this forum after I had posted

in Broadband & Netbook Community

similar subject & post for some more information and feedback

Bandwidth Usage excessive????? HELP

[ronaldj]

I would be very interested in any of these actions !!!  I was told from the get go that I would enjoy "4G" what a joke !!!!!!!!!!!!!!! Verizon is a <offensive langauge removed per the TOS> corporate giant that is abusing the people !!!! And the thing is that they get your zip code, area code and all just to get you to SIGN the contract. and you have to pay or screw up your credit. I wish that I could afford a lawsuit because of their FALSE Advertising !!!!!!!!

Message was edited by: Verizon Moderator

[VerizonFraudInvestiga]

Ronald, I'm available if I can help you....

I'm having a hard time ''posting"

But - see this topic-->

EDITED 6-21-12

ANYONE LOOKING FOR INFORMATION OR HAVING INFORMATION TO SHARE :

PLEASE GO LOOK AT

https://community.verizonwireless.com/message/827045

h6. *<a _jive_internal="true" class="font-color-meta-light" href="https://community.verizonwireless.com/message/825317#825317">Re : Excess data usage with Mi-Fi</a> <span class="j-post-author ">. . *Jun 17, 2012 9:54 PM (in response to cbj2248 )

Just wondering where you are with all this....pzedoffatverizon

I saw this forum after I had posted

in <a jiveinternal="true" href

="https://community.verizonwireless.com/community/broadband">Broadband & Netbook Community

similar subject & post for some more information and feedback

h1. Bandwidth Usage excessive????? HELP

</body>

[commonsense101]

When you are roaming you will get delayed billing. Since you arent on a verizon tower at the time verizon doesnt know how much data you used on that day till they get the info from another carrier. I dont know if that is whats going on here but it seems more likely than vzw scamming people

So if you are picking up on another tower in the area that isnt owned by verizon you will never know it, and inside the united states you have no roaming charges.

[bougnoul_oh]

I worte about my  bad deal with MIFI since July 21, 2012. This editor does not allow to copy-paste a corrected text. Pl see the attached file. Summary of my position is that claims of data calcualtion is misleading, data counting is equal to data stuffing. Since the contract signed assumed fair & honest deal but in reality is turned out to be misrepresentation of the capabilties & practices by Verizon, I must not be forced to pay several hundred $. How can we show any contract under these conditions is null & void.

-robin

[traytrips]

i can tell you a disadvantage of using verizon period. mifi ... i paid 175 for a device and 90 for 10 gb... withing three days they say i used it all! i downloaded 10 episodes of dexter.. low res,,, less tha 50 minutes each.???????? so like a da i bought another 10 gb for 90 ... within six days of 1 hour day surfing the net. no facebook, no social apps at all, no streaming video or downloads... i have used 5 gb of data. i am looking at having dropped almost $400 in less than a month. this is not possible

[traytrips]

TWO HOURS ONLINE AND PHONE SIMULTANEOUSLY AND I GOT "ALTHOUGH YOU CANT ACTUALLY SEE HOW OR WHERE OR BY WHOM YOUR DATA IS BEING USED, EVERYTHING APPEARS TO BE WORKING FROM OUR END,"

[traytrips]

I AM CURIOUS TO SEE HOW MUCH DATA THE CUSTOMER SERVICE SESSION CONSUMED

[bougnoul_oh]

well, well: then why all this cloak of contracts?.just deliver it plain.

They can throw 5 tons of info on data counting, facts from the users

will still remain.

If it was "exclusively" meant for "travel"........such was never

stated during the signing process.

Your take on this is getting worse by the hr.

If you are not paid by Verizon, pl do not waste your precious time

responding as only those from the company will have any validity.

We do not need a Good Samaritain in the context.

-robin

[Ann154]

Robin,

Since this is a peer to peer community forum, there are very few people posting here that are actual Verizon Wireless employees. They are clearly marked as Wireless employees by their rank and avatar. Everyone else is a customer like yourself.

If you need to speak with a customer service representative, you can call the customer service number at 1-800-922-0204 or use the "Contact Us" link at the top of the website.

[gino32]

During my August and September 2012 billing cycles I’m confident I was ripped off by erroneous data usage charges.  I’ve been on 150MB and 300MB plans for about 18 months and have never gone over.  I did not change my data usage habits at all yet, allegedly, I used about 10 gigabytes during each of these months.  After my first month of erroneous charges I checked my data usage per “My Verizon” and I supposedly had used approx. 9 GB of data in 7 days on a 3g phone that was connected to Wi-fi at home and work (only during my 20 minute commute to and from work and running misc. errands was I off Wi-fi) – Is this even possible??  I have spent countless hours on the phone with customer support and they will not budge.  I did not initiate this data usage and am confident that they are erroneous.   Verizon data usage charges are a scam.  As soon as my contract is up I am cancelling my plan and switching carriers – I suggest we all do the same!  Why would they gouge customers….and expect us to stay with them.  Hopefully a class action lawsuit is brought forward and in the mean time I will continue to dispute these data usage charges and will go to small claims court.  Tell all friends and family to never choose Verizon for any services or products. 

[bougnoul_oh]

gino32:

pick up pants & cancel now, it is only money not aggarvation.

[Prepper]

I would just like to add the following, SOMETHING is going on! 

We had a Jetpack for nearly 2 years with 5GB limit, never went over.  Just me and my wife, one laptop, 2 ipads, no gaming, no videos, no photos, JUST emails and general browsing.  UPGRADED to MiFI 4G last December and have since been over the 5GB limit 3 or 4 times in the first 6 months of having that device!!  Nothing else changed that I can find at all.  We even started making sure all devices were off and MiFi was off completely when not in use.

This is about our only option for faster internet at home, rural area, no cable, no DSL, only a pathetic wireless provider that was very slow and very iffy whether it would work or not at any given time.

Could it be something specific to this device?  I don't know but definitely something.

[bougnoul_oh]

That has been my point to them.

I use 1 byte, they add 10 or even 100

Also: I think the gadget itself transmits on its own & you pay for it.

I cancelled after 20 days of incessant complaining without end in sight.

This is abuse deja-vu once again:in the '90 AOL massively abused on all

sorts of things.

[bougnoul_oh]

No you cannot sue. No such provision.Too big for us piggies to takle biggies.

Just take it in the chin. You do have an option: pay up ppenalty, &

sleep happy ever after.

That is what I did.

[mlpham32]

Just got notice that data has reached over 20gb of data and we don't watch or do much at all with the data except use it when we need it.  I thought I had an isolated issue but it seems like this has been happening to tons of customers since last year.  It seems like since we upgraded from the regular 3g to LTE, the problem has been cropping up. 

Someone please help, the Verizon reps have no idea what the I'm talking about and tried to blame it on Pandora, the online music service.  The heck??

Thanks,

Concerned

[commonsense101]

Well pandroa uses roughly 35mb per hour from what i've seen...

So did you use it for more than 100 hours?

[#21]

Actually Pandora uses 56 MB - 84 MB an hour. So 8 hours of Pandora streaming a day can use 20 GB in a month. I bet many of these complaints are due to people not securing their mi-fi. An most of the others are people just not realize how much data things use. 20 GB is NOTHING people. We use that every 3-4 days on our cable internet connection. Sometimes we've use more than that in ONE day.