Let me first start off by saying we're having the same issues with the overages in 5 days of new billing cycle beginning with NO major downloads (except one time, and it wasn't even half our usage per month), windows updates which DO NOT account for GIGs of data, and no changes in daily browsing/usage.
Now let me continue to say to Wade, and PrettyPam and all the other customers here expressing their grief about this situation. Brian? he doesn't even HAVE the connection we do.... Brian has CABLE internet, read it in his own words in another forum. >Off topic comment deleted. I can not say this enough, PLEASE stay on topic. It is when comments start to veer off and turn into a lobbing of accusations and rude comments and name calling that we are forced to lock threads<
Message was edited by: Verizon Moderator
Hi, I was browsing through these conversations looking for info on a different situation I'm having but thought I would drop in and pass on a little info I have on this. I have several remote sites that connect to my main office using Verizon 4G LTE modems. Each site has up to 2 users with laptop using them for an internet connection and their data usage is pretty consistent. Our plan allows for 10G data before we get an extra charge for extra Gigs. Last month one of my remote sites usage spiked for no apparent reason resulting in a $210 overage on the account. I trekked on over there to check things out.
Each laptop has an antivirus program, but what I found (or rather can't find) on one of the laptops is a running process that the AV would not detect as a virus or malware. By running a simple command at the Windows command prompt, I was able to determine that one of the laptops was making dozens of HTTP connections per second with no browsers running. I proceeded to close all programs and the connections persisted. I turned off the laptops wireless card, and the connections stopped. I enabled the card and the connections started up again within a few seconds.
Just for grins, try running this command at a CMD prompt if you are using a windows computer:
netstat -a -b
if you would like it to repeat on an interval, type in:
netstat -a -b 5
and it will repeat the command every 5 seconds. Press CTRL-C to quit. The -a switch will show ALL network connections your PC is making. the -b will try to resolve their IP address into a domain name you can read or recognize. You may be surprised to find your computer making a LOT of connections as I did for no apparent reasons.
The behavior stopped when I logged off of the account I was in and logged back in as an administrator, then started again when i logged off admin and back in as the user. If you try this and see a bunch of random HTTP connections (they will be clearly labeled) you may want to get your computer checked out, having and antivirus on your computer does NOT mean you can not get a virus on your system and junk can so easily slip into your systems through perfectly legitimate (but compromised) web connections.