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my old computers hard drive crashed and i'm unable to use my jetpack and i'm trying to connect it to my new laptop but have not een ableto access the website using another internet connection

DRAGONBLAZE2009
Enthusiast - Level 2
‎11-26-2014 01:56 AM

Recently my laptop that I had connected to my Verizon-890l jetpack, had a hard drive crash and I'm unable to get the link to work right on my new laptop so I can connect the jetpack to the new one. Is there anyway that I can get logged into the webpage to delete the old computer off and put the new one on? Thanks for any and all assistance.

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DRAGONBLAZE2009
Enthusiast - Level 2
‎11-26-2014 03:09 AM

I went through all the steps and finally just did the hard reset of the jetpack. I'm now connection to it. Thanks.

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vzw_customer_support
Customer Service Rep
‎11-26-2014 08:17 AM

Hi Dragonblaze2009,

Whew! I am so glad to hear that your device is working properly again. Device support if you need it in the future http://vz.to/1ELu32P .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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