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problem with outlook now
jim12345p
Member

After installing jetpack outlook will send email but not receive

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1 Solution

Correct Answers
Re: problem with outlook now
John_Getzke
Leader
Leader

This could be an outlook configuration issue.

All communication on the VZW network must make it through VZWs firewall.  Since the VZW firewall cannot be modified for individuals you will have to consider configuring your application to use more traditional and open ports.

The best people to contact for this one would be whoever controls and administrates your Outlook and email services (assuming like most that this is a corporate Outlook scenario).  Only your Outlook admins will be able to make the changes necessary to get you working again.  If you are using a VPN then your VPN admins will need to get roped into the equation and see if they can tweak anything on their end to allow your communication through.

If this is a personal Outlook application then the next best bet is to check with Microsoft and see if they have any suggestions.  Chances are you are not the only person to have a conflict and someone has posted a guide to finding the problem and configuring a work around.

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Re: problem with outlook now
John_Getzke
Leader
Leader

This could be an outlook configuration issue.

All communication on the VZW network must make it through VZWs firewall.  Since the VZW firewall cannot be modified for individuals you will have to consider configuring your application to use more traditional and open ports.

The best people to contact for this one would be whoever controls and administrates your Outlook and email services (assuming like most that this is a corporate Outlook scenario).  Only your Outlook admins will be able to make the changes necessary to get you working again.  If you are using a VPN then your VPN admins will need to get roped into the equation and see if they can tweak anything on their end to allow your communication through.

If this is a personal Outlook application then the next best bet is to check with Microsoft and see if they have any suggestions.  Chances are you are not the only person to have a conflict and someone has posted a guide to finding the problem and configuring a work around.

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Re: problem with outlook now
7e18n1
Sr. Member

Does it work if you disable IPv6 in the Jetpack?

Re: problem with outlook now
John_Getzke
Leader
Leader

Oh yes, it would seem I have been stumped on this one before as noted here:

https://community.verizonwireless.com/thread/821189

Please see 7e18n1 's suggestion and try disabling IPv6 on your Jetpack before resorting to my suggestion.

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