"Please visit the Mobile Broadband Portal on your device." How?!?!

[tcp100]

I have a Jetpack Prepaid 4150. All over the myVerizon site, I see references such as this:

"If you would like to add a data plan or need additional information, please visit the Mobile Broadband Portal on your device."

"Please sign into the mobile broadband portal from your device (to): Change Plans / Update Account Information / Update Data Bundles / Edit Credit Card"

I'd like to change my renewal options and renew with the 3gb plan, but apparently this can only be done on the "Mobile Broadband Portal on my device". However, I see no instructions ANYWHERE on how to get to said portal.

Of course, this "portal" came up the first time I activated (via quickaccess.verizonwireless.com) but now it's nowhere to be seen.

Since the My Verizon site is so keen to direct me to said portal for any service issues, one would think maybe there'd be an indication somewhere of how to get back to it?

[Intricate]

I'm in the same boat here. Does no one have an answer-- not even Verizon themselves?

[vzw_customer_support]

tcp100,

Good afternoon! I'm sorry to learn of the trouble occurring. Typically the Mobile Broadband Portal will appear once the data usage has expired or ran out. Has this happened? Or were you just preparing purchase more data for when it has expired? Please keep me posted.

Thanks!
AdamE_VZW
Follow us on Twitter @VZWSupport

[rodskid]

I have a Mifi 2200 which I can no longer renew online.  When my session expires it sits there for 3 minutes while it the "Usage" box says it's retrieving usage information.  Eventually it comes back with page not found.  WHY DOES IT NOT TAKE ME TO THE PREPAID PAGE LIKE IT USED TO?!  I have to call to get a new session and the last 2 times I've had to call technical support after paying to get the session up and running. F R U S T R A T I N G ! ! ! !  Also I used to be able to see account information.  Not anymore.

[MiFiGuy]

I have the same problem. There's probably a URL you guys could give out that will take us to the right page, but it's not published anywhere even though the My Verizon web site directs us to go there to make changes to our plan or get more information about the plans.

[vzysh]

I'm a new customer, just try to go through the ACTIVATION GUIDE, and got stuck on step 3, which says "open the Internet browser to connect to the Internet. You'll be directed to the Verizon Wireless Mobile Broadband portal..."

And my browser reporst redirect error. I've tried Chrome, Firefox, Internet Explorer, none works. Obviously the verizon server cannot correct handle my device's request, which is a recently purchased MIFI4510L.

URL quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=......

[rodskid]

Come on AdamE_VZW give us some answers.  There are a number of people keeping you "posted".  There is obviously something going on.  Although the automatic redirection to the sign-up wasn't perfect everytime I landed there, when it worked it was terrific.  What is going on?  For anyone else reading this: 1) the last time I signed up I went thru customer service to pay but after an hour still no service so I called tech support.  Rep there got me up and running immediately.  She said call tech support next time to start and pay for a new session (1-800--922-0204).  I will.  2) To really send a message to Verizion has anyone looked into other carriers.  The best way to get our message across is to stop buying from Verizon!

[XYZ123ABC]

Good afternoon! I'm sorry to learn of the trouble occurring. Typically the Mobile Broadband Portal will appear once the data usage has expired or ran out. Has this happened? Or were you just preparing purchase more data for when it has expired? Please keep me posted.

Thanks!

AdamE_VZW

Follow us on Twitter @VZWSupport

This is a worthless response.  What is the method to access the web portal. 

[ChrisLove]

This is a real problem, how the heck can I give Verizon my $$$ for more data?

[scoutwest]

Same problem.  I'm falling into the abyss of phone support hell: oh you have to talk to this other department... I'm not sure why they transfered you here, you have to talk to another department... uhhh, I can't access that part of your account so you have to talk to these other people... constant on-hold ads playing in my ear... slowly draining mental energy...  drool...  we appreciate your patience... your call will be answered in the order it was... uuuuu....

[jetpackackack]

Yes, this whole jetpack system is total crap from a customer service point of view.

• This problem, where you can only access the payment business after it's expired.  (No way to maintain continuous service without specifying auto-renew?  No way to even SEE if you are set up for auto-renew!!)
• I got my original "temporary password" in an emai hidden in a flurry of other verizon emails with the exact same subject line and boilerplate.
• Then, it was TOTALLY not clear what the password was even for!  how about one sign-in for all this (and don't change the interface if you are/are not expired!)  Everyone was very helpful in telling me to log in, but no one could reasonably describe (correctly) WHERE to do the login.  Obviously no one in customer service has ever done this themselves.  They had to ask me to describe the screen for them!  The should KNOW what I am supposed to be seeing!
• if you enter an invalid user id on the profile page (and what's invalid is in very fine print!) it does NOT prompt you to fix it!  instead, it does NOTHING to the account and redirects you to some other confusing page where you cannot access anything.
• when you talk to tech support, NO ONE knows anything about the device.  I had to look online to see how to reset it... the tech rep didn't know (told me wrong!)

I like the service, but so far it seems like a miracle if anyone can get this set up!

[beandawg]

I got so ****** off I took my 4510 and smashed it with a hammer I'm done with Verizon's BS.

[Joect]

I'm about to smash my box too - can someone give us the link to the portal so we can update data packages etc .... please??

[swingline747]

Go to https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=NNNNNNNN , where in place of NNNNNNN type your sim number IMSI (International Mobile Subscriber Identity)

Your IMSI number can be obtained via your carrier or in the URL link when your plan expires and you are automatically redirected to renew.

.

I use the portal even when not connected to the device.

[jaysierra]

Tried this and all it gets me is a loading screen then "Please try again or contact us to complete your order"

Copied my sim card number, 4 sets of 5 digits, no spaces?

I'm trying to make a payment before I run out of data tomorrow, guess they won't let you do that...

[swingline747]

My appologies its actually the IMSI (International Mobile Subscriber Identity)... this is a Code that is stored inside your SIM card. You can use a SIM card reader... but most wont actually have that laying around...

I captured my IMSI at the portal the first time I registered.

1. Call Verizon and request your IMSI number and use the "https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=NNNNNNNNNN" format where NNNNNNN = your IMSI number.

2. Next time it expires, save the auto redirect URL with your IMSI in it.

[XYZ123ABC]

Tried this

and searched for

imsi=NNNNNNNNNN

Tried using Phone No.(MDN) and MIN(MSID)

Got the error message:

Please try again or contact us to complete your order

  Sorry! We are unable to complete your order online at this time. Please try again later or contact customer service at 800-786-8419

Which connects you to the Philli-worthless-pines.

[airforcematt]

Seriously Verizon? What the heck? Do I have to go to the store or call EVERY MONTH with this? Update ONE of your interfaces to be able to take payment for the device, this is ridiculous...

[XYZ123ABC]

+1

[airforcematt]

Figured it out after venting above.

1. Turn on the 4150L

2. Connect to it with your computer

3. Go to http://192.168.1.1/ in your browser, this will bring you to the setup utility. (You'll need to login to the device. If you don't remember the password try what is on the back of your device and/or admin. Worst case scenario there is a reset button you can press under the battery cover with a paper clip. Hold it down till the light flashes one long time and one short time.)

4. Click "Support/User Guide" link in the upper right hand corner

5. From here it will tell you that your session is expired and you need to reload - there will be a link to renew your service. Sorry I get a bit vague here at the end but the screenshots I took apparently didn't save.

[XYZ123ABC]

Nope.

Clicking on "Support/User Guide" takes you to a general Verizon Web page to select a device for general user guides.

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(Deleted duplicate post, same information was added by the Verizon Wireless Support Team. You can use the "Quote Preview Message botton" instead)

This is a worthless response.  What is the method to access the web portal. 

Message was edited by: Verizon  Moderator (M)