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"data usage is not available at this time."
flimflamhall
Member

Powered down. Released SIM card. Put it back in. Powered up. Same problem. Can't connect and data usage is not available at this time.

Repeated it. Same results.

Repeated it. Same results.

Repeated it. Same results.

Now using my phone as a hotspot, using up personal data plan.

Any ideas?

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1 Solution

Correct Answers
Re: "data usage is not available at this time."
7e18n1
Sr. Member

Have you tried Resetting the Jetpack User Guide?

 

> The retailer (best buy) told me prepaid data was not available to track online. It's only through the device. I am confused.

 

You cannot get a detailed breakdown of data usage with a Prepaid data device. However, you can get totals in the form of “X MB used of Y MB” (or GB), from the device, My Verizon, and the Mobile Broadband Portal. Are you able to get Data Usage through My Verizon and the Mobile Broadband Portal?

 

It seems to me something is wrong with your device if My Verizon and the MBP have data usage whereas something is wrong with your account configuration at Verizon if nothing has data usage. Call Prepaid Customer Service (888) 294-6804 to report the issue.

View solution in original post

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Re: "data usage is not available at this time."
vzw_customer_support
Customer Support

We want you to have your device work properly as a gateway to your data. What device are you having issues with? When did this start? What zip code are you at?
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "data usage is not available at this time."
flimflamhall
Member

Today around 11:30 am eastern time. It was working fine then internet

stopped. Checked the jetpack thinking i had PLENTY of data left but "data

usage not available..."

49519 is zip

On Tue, Mar 1, 2016 at 1:21 PM, Verizon Wireless Customer Support <

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Re: "data usage is not available at this time."
vzw_customer_support
Customer Support

I am glad you are being practive on your data flimflamhall. You can also view your usage online as well at www.vzw.com What is the make/model of your Jetpack? Are you able to see your usage online?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "data usage is not available at this time."
flimflamhall
Member

The retailer (best buy) told me prepaid data was not available to track

online. It's only through the device. I am confused.

IMEI: [removedVerizon Wireless Terms of Service]

model: MHS800L

SSKU: MHS800LPP

SIM card: [removal required by the Verizon Wireless Terms of Service]

On Tue, Mar 1, 2016 at 2:11 PM, Verizon Wireless Customer Support <

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Re: "data usage is not available at this time."
vzw_customer_support
Customer Support

I do thank you for your time flimflamhall. We do not handle prepaid accounts. However you can reach them by calling them at 888-294-6804 and press1 for English or 2 for Spanish and enter in the mobile number.Then you would press prompt 4, press prompt 6 and then press Prompt 4.  I am confident they will be able to assist you.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "data usage is not available at this time."
7e18n1
Sr. Member

Have you tried Resetting the Jetpack User Guide?

 

> The retailer (best buy) told me prepaid data was not available to track online. It's only through the device. I am confused.

 

You cannot get a detailed breakdown of data usage with a Prepaid data device. However, you can get totals in the form of “X MB used of Y MB” (or GB), from the device, My Verizon, and the Mobile Broadband Portal. Are you able to get Data Usage through My Verizon and the Mobile Broadband Portal?

 

It seems to me something is wrong with your device if My Verizon and the MBP have data usage whereas something is wrong with your account configuration at Verizon if nothing has data usage. Call Prepaid Customer Service (888) 294-6804 to report the issue.

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