usb760 and VZAccess manager
wazzup
Newbie

I have a usb760 and it works great on my laptop. I went to install it on my son's laptop and it doesn't work. I called Verizon and they sent me the cd to install the VZAccess manager, still did not work. Downloaded it from Verizon's website and still does not work. Here is what happens: it downloads the VZAccess manager and when I insert the Verizon usb760 it says, no device available!! Would someone please help me? My son has down's syndrome and we just bought him a new hp laptop with windows 7 and he wants to use it!! Please try to help me. When I open up network and sharing the Verizon wireless -VZaccess does not even show up.

0 Likes
Reply
14 Replies
Seeking_Truth
Newbie

After a day of trying I finally solved this problem!. I believe the issue is that when the USB760 is just intially inserted into a laptop with Win7 it will just try to install the drivers that are supplied on the USB760 itself. The problem is that these drivers are not the correct one for Win7. Once this happens the Registry is corrupted, and even if you download and install the correct version of Verizon Access Manager (which does support Win7) afterwards it will not work.

 

Here is how I was able to fix this:

 

Use the Programs & Features Control Panel win Windows 7 to uninstall "Verizon Mobile Broadband Drivers", "Verizon Wireless USB760 Firmware Updates" and "Verizon Mobile Broadband Drivers"

 

Restart the computer

 

Download and install "Glary Utilities" - its free, find it with google

 

Use the Registry Cleaner in Glary Utilities to clean up the registry (in my case there were plenty of references to Verizon in it, even though I had supposedly uninstalled everything).

 

Download and install the latest Verizon Wireless Access Manager software (the one compatible with Win7).  This time you will see a popup showing the wireless modem driver installation (yay!). The popup will tell you to restart the computer, so go ahead and do that.

 

After the reboot, start  Verizon Wireless Access Manager and then install the USB760 into a USB slot on the laptop. Verizon Wireless Access Manager will now recognize the USB760 and it will be ready to use.

 

0 Likes
Reply
lookinforanswer
Contributor - Level 2

After the install and before opening the VZAccess Manager, place the device in the port and wait for Windows to notify you that the drivers are installed and device is ready to use.  When the VZAccess is opened, it should initialize and if not, click "detect device", "usb modem".

 

Since the program is installed already, try this:

 

1. Unplug device.
2. Go to Start, Control Panel, Phone & Modems.  If it asks to input your location information, enter in area code press OK, don't worry about the rest, it will just not let you proceed until that area code is entered.

3. Click on the "Modems" tab.  Remove any devices listed with the exception of your internal modem.

4. Plug the device into a different USB Port and note which COM number it assigns to the device after Windows installs the drivers.  It should be around COM4, COM5.  If it is a higher number, the likelihood of issues with the communications port increases.

5. Close the Phone/Modems window and then Control Panel.

6. Open the VZAccess Manager, device should initialize.

 

If not, unplug device, close VZAccess, plug device back in and open VZAccess, give it a second and click "Detect Device", USB Modem.

 

Hope this helps.

 

 

 

0 Likes
Reply
SIFU
Newbie

I had issue with detecting the usb760 with the latest version of access manager installed. All the required services are running on my win7. The way i resolved this issue was, uninstalled verizon access manager, novatel drivers, plugged it the usb760, it was recognized by the laptop, brings up the pop up and asks if you want to install access manager that is on the card, went ahead and installed it, once done, went to the bottom right on the desktop, clicked on the card, and chose to eject the cd rom, once that was done, it reinstalled the drivers again, opened up verizon access manager, application recognized the card. the application version (access manager) in not the later version, but it works fine. With the new version, you might get provision issues.

0 Likes
Reply
Scotsin
Newbie

I just thought  I would add my two cents in. I had the exact problem on my computer. I found it to be something that I caused my self. When most nerds get a computer they turn off services that they don't use any more. One of them being Telephony. I mean who uses that any more. Well I spent like 3 hours on the phone with Verizon, who was no help other than to mention that It works like a dial up connection. that's when the light bulb went off. Get to your services. Services.msc or something like that, and make sure the service called Telephony is turn on. Let me know if that works. I bet your son turned it off and didn't even remember.

 

"Amateurs built the ark, Professionals built the titanic"

0 Likes
Reply
techismylife
Contributor - Level 1

Try reinstalling VZ Access in Safe mode,

 

Restart your computer in safe mode  by hitting the F8 key as soon as it boots up , choose Safe Mode with Networking.

 

 

If you still have problems get a router so you and your son can use the connection at the same time.  Its only like $65 bucks

 

http://www.3gstore.com/ctr350

0 Likes
Reply
wazzup
Newbie

I really did think that someone would try to help!!!

0 Likes
Reply
Not applicable

A CradlePoint router is your best solution.  I got mine here...

 

http://moremobileinternet.com/

0 Likes
Reply
kinsey
Enthusiast - Level 2

Jim,

 

I have a Cradlepoint but still needed to go through VZ - how do I bypass that.  I am running windows 7 and after 2 weeks it stopped working - get access denied etc etc - no question its a windows 7 issue because am running fine right now on an old xp system using USB760.  Since I can't get to internet on my pc I can't download any new versions of anything.  You can email me privately if  you want - {edited for privacy}.  I am really getting desperate.  Verizon was useless and I suspect MS won't be much better if I could ever figure out out to contact MS.  Thanks.  Sharon

0 Likes
Reply
Pattrish
Newbie

In less than a year, I'm now on my 3rd (yes, 3rd) replacement USB760.  I keep running into what I believe are software issues.  We have 2 of these devices.  My husband also has one.  He's using Version 6.9.8 (2132a) and gets 3 to 4 bars Broadband consistently (we're 1 mile from a tower).  I've warned him NOT to download any Access Manager software upgrades.

 

To summarize all my problems, it basically comes down to this.  I'll get great access, then BAM!, it drops to barely 1 bar National access never to return.  All of this started with software upgrades.  Recently, I installed my husbands software (after a thorough uninstall including registry cleanup).  I got 4 bars, then BAM, once again I'm back to 1 bar National. 

 

Prior to this, I had gotten a replacement device and everything was working fine (4 bars Broadband) until VZAM said there was a Wi-Fi update.  I allowed it and it was back to square one again.

 

I've talked to technical support until I'm blue in the face.  Supposedly, they're following up on this issue, but it's now been two weeks on this latest call.  They don't give you a case #, so if I call again, I have to start all over...grumble, grumble, grumble.

 

Prior to this crash, I had bought a CradlePoint router intending to use the USB760 throughout our home (I have more than one computer).  But, with the VZAM software problems, I haven't even opened the box.

 

My question is...and I've read differing posts...do I have to install VZAM to use this router or will the USB760 work on the router without the software?

 

 

 

 

 

 

0 Likes
Reply
kinsey
Enthusiast - Level 2

Well thanks to Jim's post on using the Cradlepoint I finally figured it out.  We had already purchased a Cradlepoint but I was having the same issues with VZAccess.  Until I figured out you bypass VZAccess when you use Cradlepoiont.  So - I strongly suggest investing the $100 or less - get the Cradlepoint and trash VZAccess.  Things are working beautifully now.  That is one lousy piece of software - I hope the Cradlepoint folks send Verizon a thank you note for driving their sales way up for surely anyone who uses a Verizon wireless device will need a Cradlepoint. 

 

Sharon

0 Likes
Reply
Not applicable
I'm glad the CradlePoint router solved your problem. For the person asking about Windows 7, sorry, I have no idea about Windows 7. You do not use the Verizon Access Manager software when using the router. You do not need to install the software on your computer. I actually have two CradlePoint routers. I have the MBR1000 that I use at home with Charter and the USB760. I have the CTR 350 model that I use in the car and when I travel, etc. Both work great with the USB760. I got my routers here: http://moremobileinternet.com/
0 Likes
Reply
Pattrish
Newbie

Thanks very much for the info.   Guess I'll crack open the Cradlepoint (MRB1200) and see what it's all about.

 

But, what is "Charter"?

 

Also, will home networks work...such as printer sharing?

 

Again, thanks.

0 Likes
Reply
Not applicable
Plug your USB760 and printer into your MBR1200. All your computers will be able to connect wirelessly. Charter is my cable tv/internet provider.
0 Likes
Reply
Pattrish
Newbie

I set up the Cradlepoint and everything keeps locking up.  I was finally able to get to the User Login Page, but it's non-responsive.  Not sure what to do at this point.  Plan to call in the AM.

 

Thanks for the info on the printer.  Will give it a try once I get the router working (hopefully).

 

You've been very helpful and it's appreciated. 

0 Likes
Reply